From the course: Learning ITIL®
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What's different in ITIL® 4 Foundation: Part 2 - ITIL Tutorial
From the course: Learning ITIL®
What's different in ITIL® 4 Foundation: Part 2
- [Instructor] ITIL 4 also introduces the five-part service value system shown here. Note that ITIL v3 did cover many of these elements, but didn't package them in this way. Here again, ITIL 4 uses language updated to reflect DevOps, Lean, and Agile practices and terminology, like the service value chain versus ITIL v3 service lifecycle, which reflected more of a waterfall and less of an Agile approach. Let's have a look at some of these elements. Guiding principles are maxims that guide organizations over changing times and circumstances. Governance is how an organization is directed and controlled. The service value chain is an organization's interrelated activities that it performs to create and deliver a valuable product or service to its consumers. Practices are organizational resources designed for performing work or accomplishing an objective. Notably, practices replace the separate notions of processes and functions…
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Why learn key ITIL® 4 concepts?1m 46s
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Why ITIL® 4?2m 49s
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What to look for in ITIL® 41m 15s
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What's different in ITIL® 4 Foundation: Part 12m 8s
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What's different in ITIL® 4 Foundation: Part 23m 32s
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ITIL® 4 vs v3: Practices versus processes6m 19s
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ITIL® 4: Service management four dimensions2m 6s
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ITIL® 4: Service value system1m 42s
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ITIL® 4: Service value chain2m 49s
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ITIL® 4: Guiding principles4m 11s
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ITIL® 4: 15 practices covered at the Foundation level, part 13m 18s
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ITIL® 4: 15 practices covered at the Foundation level, part 23m 2s
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ITIL® 4: Terminology and model2m 14s
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ITIL® 4 certification scheme3m 4s
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