Learning JIRA Service Desk
With Robert Anthony
Liked by 527 users
Duration: 1h 27m
Skill level: Intermediate
Released: 8/24/2017
Course details
JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. In this course, instructor Robert Anthony shows JIRA administrators not only how to use these features, but how to customize options for the needs of their organization and structure, be it DevOps, manufacturing, or software development. Learn about portal design, configuring customer notifications and permissions, measuring success with SLAs, setting up automated workflows, and advanced reporting.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
LinkedIn Learning
Certificate of Completion
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Rajarshi Routh
Rajarshi Routh
IAM Specialist | Okta Admin | Service Desk Lead
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Santosh Deyannavar
Santosh Deyannavar
Technology Lead, Manager and Senior Cloud Architect at FWD insurance
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👨💻Mark Peter van Sijll🛡
👨💻Mark Peter van Sijll🛡
(❛ ͜ʖ͡❛) &¡♥️ᵧₒᵤᵗᵒᵒ! ¯\_(ツ)_/¯
Contents
What’s included
- Learn on the go Access on tablet and phone