From the course: Quality Management Foundations
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Functional views of quality
From the course: Quality Management Foundations
Functional views of quality
- Quality guru W. Edwards Deming said that "Quality begins with the intent, "which is fixed by management." In other words, quality isn't an accident. It starts with a goal, and then management develops a plan to reach that goal. But for different managers within your company, these quality goals can be pretty different. For example, the purchasing department might not measure quality the same way as other departments within your organization. Let's take a look at the different ways quality is viewed, measured, and managed within the organization and how all these views must come together to meet your customers' needs. We'll start with the four different perspectives on quality within a typical company. First is the logistics department which consists of the transportation, warehousing, and distribution centers throughout your business. Their view of quality is to deliver the right order to the right place at the right time. They measure themselves on how well they fill customer…
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