From the course: Stay Lean with Kanban

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Three classes of service

Three classes of service

- Some Kanban teams struggle with what type of information they should put on their cards. There are plenty of good reasons to have clearly written cards. Remember that you want your team to have a certain cadence as you pull work across the board. That gets more difficult when your cards are poorly written. If this happens, the person has to go back and figure out what the card means before they estimate the work. You also want your cards to be consistently sized. You don't want one large card taking one month and another large card taking two weeks. This similar sizing helps you get a better sense of the flow of work through your system. Remember that metrics like the Cumulative Flow Diagram depend on how many cards you complete. If these cards are inconsistently sized, then it's difficult to tell when you have a slow down. Every card on the board should represent some work item. Most Kanban teams had settled on using sticky notes for these work items. It's also very common to use…

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