From the course: The Data Science of Healthcare, Medicine, and Public Health
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Patient experience
From the course: The Data Science of Healthcare, Medicine, and Public Health
Patient experience
- [Instructor] Many medical professionals understandably focus on their patients' medical problems. But there are many good reasons to make the experience an overall positive one for patients. First off, it's good manners, and of course, insurance companies pay attention to things like patient satisfaction too. So if you're a medical professional, you probably know the CAHPS Survey. That stands for Consumer Assessment of Healthcare Providers and Systems. It's a very common method of assessing patient experience. It was developed by the Agency for Healthcare Research and Quality. That's the AHRQ here in the US. But aside from the specter of institutional assessment, there are other reasons to focus on positive patients' experience. And we can think of some of these as the carrot and the stick. Let's think about the carrot, the positive things first. The first one is improved self management. Research shows that…
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