Product interactions and experiences that are AI-centric

- So as AI become more of a household term, there is certainly a lot more expectation from the customers, from the users of that AI experience in the product itself. And I think with that demand and with that expectation, you will definitely see that product itself is going to become much more AI-driven while being human-centric. So what does that mean? That means all the way from how does the experience is going to look like, from how we think about today, if you have a app, if you have a website, that the interaction model with users is through click, through scroll and through page views over page views, and shifting that, as you can already see, with what ChatGPT has brought to the capabilities of technologies such as ChatGPT, you can already see that it's shifting much more towards human-centric languages, right? So if you as a user can interact with the product directly through what you are very good at, which is human language, then why would I need it to then use my mouse, use my scrolls, use clicks on different modules? So you can see that there is going to be a shift of how the product design itself is going to be much more thinking about if, what or when we are able to bring those AI technology into the product itself, how should we think about the design? End-to-end user experience will be very, very different. And at the same time, you will also start to see that other parts of the product is much more going to be thinking about how is it that the product is going to behave in order for the AI to work better, right? So that comes down to how we're going to be collecting the right data. It's going to be on how do we then think about because AI is a stochastic in nature that the product itself will have to be encompassing the fact that you cannot expect that when the user comes and using the product the experiences will be in a deterministic fashion versus a usual product development. You can think about as, if I click on a button, I know what the page is going to land me, right? Because, you know, I click on the button and say, Hey take me to the next page and it's the next page and I can expect what that is and that's deterministic. Now imagine that you put AI on that little button and say Hey, I'm going to click on the button and give me what I mostly wanted on the next page. So the next page that's given to me will be what AI believes will be the page that I mostly wanted. And it could be different yesterday and could be different today and it could be different from you and it could be different for me. So that's what I mean by the experience will be stochastic, that experience will be having that randomness to it. And then because of that, on that button itself you better not give me, as a user the expectation that I will land on the page that I landed yesterday, right? You should give me the expectation that, hey, I am giving you the best page possible that you're going to see on the next page, but it may not be the same deterministic one that you saw yesterday. So you will see that the product itself will be much more putting AI front and center and the things around it will shift and change and ultimately bring much more value and in this human-centric fashion to the way that the users and the customers will be expecting.