21GRAMS’ Post

Great creative demands attention and drives business. Let’s focus on that. It’s that simple. It’s even more effective if you skip your “optimization”, “3rd round of market research input” and “core competency” meetings. Just a thought.

Considering implementing SMS in your collections strategy? 💬 Before you take the jump, make sure your collections partner can cover the essentials. SMS drives high engagement rates from consumers, but to get the most out of it, your collections agency needs to be across the details. Infrastructure has to be rock solid, compliance should be built in, with strong delivery rates (and other metrics). Swipe to read more 📈 #digitaldebtcollection #Omnichannel #InDebted #collectionsintelligence

Our 𝘊𝘰𝘯𝘵𝘢𝘤𝘵 𝘊𝘦𝘯𝘵𝘳𝘦 𝘈𝘭𝘱𝘩𝘢𝘣𝘦𝘵 this week brings us to the word 𝐎𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 - to cover the letter "𝐎". Put simply, not everyone has the right systems and processes in place and as new channels emerge, businesses often have to rethink their strategy to accommodate those additional contact points.  Whilst the premise is nothing new, there are still examples where execution falls short and customers are still having to repeat themselves.  #omnichannel #contactcenter #contactcentre

How much spare time do you have in a normal day? ⏰ Between work, personal commitments and household work, our schedules fill up fast. Why is this relevant to collections? Instead of expecting customers to squeeze a call into their day, digital self-serve lets them manage their account - on their own time. As our VP Growth Hugo R. explains, self-serve empowers customers. It gives them the freedom to take control of their finances, their way. ✅ #selfserve #customerautonomy #customerexperience #omnichannel

Our new #omnichannel report, in collaboration with FreedomPay, explores how to keep tomorrow's shoppers as happy as today's, and what retail merchants should prioritize next: http://spr.ly/6040TIfzQ #freedompay

Our new #omnichannel report, in collaboration with FreedomPay, explores how to keep tomorrow's shoppers as happy as today's, and what retail merchants should prioritize next: http://spr.ly/6041Rj8O7 #freedompay

Our new #omnichannel report, in collaboration with FreedomPay, explores how to keep tomorrow's shoppers as happy as today's, and what retail merchants should prioritize next: http://spr.ly/6046ROVxo #freedompay

Our new #omnichannel report, in collaboration with FreedomPay, explores how to keep tomorrow's shoppers as happy as today's, and what retail merchants should prioritize next: http://spr.ly/6043RTO3v #freedompay

Our new #omnichannel report, in collaboration with FreedomPay, explores how to keep tomorrow's shoppers as happy as today's, and what retail merchants should prioritize next: http://spr.ly/6046ROJ4O #freedompay

Our new #omnichannel report, in collaboration with FreedomPay, explores how to keep tomorrow's shoppers as happy as today's, and what retail merchants should prioritize next: http://spr.ly/6040RPY8o #freedompay