This is one of my favorite books (and I've read a ton of books). It has nothing to do with EMS, directly, and, yet, indirectly, is so applicable to EMS.
I have not had a fine dining experience, and the meals and chefs and restaurants Will Guidara mentions are utterly obscure to me. Yet, having worked in retail for many years, and trying to provide patient-centered care as a Paramedic, and now with a continuous improvement and strengths-based mindset, this story resonates with me so deeply.
It also makes me want to give "regular" people more than they expect.
And that's a ripple that can change the world.
#EMS #UnreasonableHospitality