Is Slack slacking off? What are you seeing? I am seeing Slack lose share to all the other stuff - WhatsApp, Signal, Telegram, Discord, even SMS. Across my companies, some use Slack but most do other stuff. I know Microsoft is playing their classic "bundle it all and price anti-competitively" game with Slack - but in my world at least I'm not seeing Teams take up the Slack - just seeing folks not love Slack and use other simpler stuff. My 2 cents as a PM - Slack *stinks* for onboarding, and their pricing barriers make it hard to collaborate without paying up. ie - the on-ramp is too hard. Especially across multiple accounts and businesses etc. Whereas simpler stuff *just works*. What are you seeing? If you're still using Slack - why? What are the big benefits?
I see a lot of startups still using Slack for collaboration and info sharing instead of other chat functions or email. They still use email -- especially outside the company but also for specific transactions -- but less so than Slack. I don't pay for it for more than my own individual freelancer Pro account, so I can't comment on the pricing barriers for growing teams. I also am on Slack channels that are for communities not businesses, and those are awesome and feel more engaging and somehow more private than Facebook or LinkedIn groups for example. Definitely look into Slack communities for your businesses the way you might a Reddit or Quora thread, but more insular and collaborative.
We started with Slack several years ago. Once MS bundled Teams it didn’t make financial sense to pay for Slack. We then used the hell out of teams for several years. It really has pretty amazing integration with all of the other Microsoft products.
We use Slack while onboarding new customers. Most of them don't already use it. They find it helpful and relatively easy to use, but about half of them churn out after the onboarding is done. I'm guessing they have other tools they prefer, and cost is always a consideration. It's sticky for us because we want to preserve the history, which is a good reference if/when we engage in a new project with an existing customer.
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We're not using Slack at AlleyCorp Robotics very much - even though we have it at the corporate level. And our portcos tend not to want to use it to communicate with us. We recently created a robotics founder group using WhatsApp - that was the top choice we saw requests for.
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1yI use it since we have a lot of cross organizational comms, but their pricing doesn’t make sense. (Eg why switch from free?). If they don’t fix their pricing model, it’s dead.