33% of those surveyed say it’s often difficult to reach customer service agents—and that’s a dealbreaker. Brands need new strategies to define and develop their relationships with their customers. Find out how in our #AccentureLifeTrends report: https://accntu.re/3VZCO8a [Video Description: Against a white background, text appears. It asks: How much money could businesses who ignore customer feedback stand to lose? A purple wave swells from the bottom of the screen to fill the entire space, covering the text. The wave recedes, leaving a blank white space again. Stylized text, entering via a wave effect, explains: $887 billion. The previous text disappears and supplementary text explains: Learn about rebuilding customer loyalty in our full report. The Accenture “greater than” logo closes out the animation.]
Often pain's relative to no. of menus consumer hops on call, before reaching live Agent. - NLP deciphering the problem statement at start of call, is one of the smarter choices. - Easy planning of call backs from portal (before even user dials), will help effectively manage the Customer cell capacity. - Helps address wait anxiety too
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Improving accessibility and engagement with customers is crucial. Innovative strategies are key to enhancing customer service experiences and fostering stronger brand relationships.
Customer service is crucial; proactive strategies are key to nurturing lasting customer relationships. Innovation is vital for meeting expectations and resolving issues promptly.
Accenture, The findings from Accenture's latest report really hit home for me. It’s eye-opening to see how much businesses risk losing—$887 billion—simply by not listening to their customers. This isn’t just about numbers; it’s about relationships. As consumers, we've all experienced the frustration of struggling to reach customer service. It's a dealbreaker, plain and simple. That's why I find Accenture’s call for new strategies so compelling. It’s not just about fixing a problem; it’s about rebuilding trust and loyalty. Every brand should take note: investing in customer relationships isn’t just good business sense; it’s essential for growth and sustainability. This report isn’t just a wake-up call; it’s a roadmap for creating better experiences that resonate and endure.
Was waiting for someone to showup this number, its really startling!
Reaching customer service should be seamless. Improving accessibility can significantly enhance customer satisfaction and loyalty. Thanks for sharing this crucial insight!
Yes you need to have a high touch engagement model in order to facilitate a positive customer experience 👍
Customer service is pivotal. Brands must innovate to enhance customer interactions, ensuring seamless experiences that build trust and loyalty.
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3winsights driven customer service research from corporates ignore at peril