Ahmad Nurcahyadi Kusuma’s Post

👋 Master the art of hospitality with the Meet, Greet & Seat approach! 🌟 Welcoming your new guests with a friendly acknowledgment as soon as they arrive sets the tone for a memorable dining experience. A simple gesture like eye contact and a warm "Hi" can instantly put guests at ease, especially during wait times. Encourage the closest team member to engage with guests promptly, ensuring a seamless transition from arrival to seating. Let's prioritize guest satisfaction from the moment they step through the door and create lasting impressions that keep them coming back. Discover more top tips at TheRestaurantGuru.com! #HospitalityTips #CustomerExperience #TheRestaurantGuru

"It's All in the Details" Remember that conversation with a server in the restaurant, a life story from the cab driver, some local phrase you were taught by the hotel worker that made people around feel a little happier to hear something common from the foreigner? All these moments you will remember forever, its is something you cannot buy, it is something not everyone is able to receive - moments of truth. Guest`s behavior is changing a lot and so fast, with a greater emphasis on experiences rather than material possessions. Creating memorable moments aligns with this shift, satisfying guest`s desire for unique and meaningful experiences. Paying attention to small details, providing personalized service for guests can indeed transform an experience into a positive memory one by demonstrating care and a commitment to excellence. Here are some specific examples: The Michelin-starred restaurant Eleven Madison Park in New York City is known for its exceptional service. They often surprise guests with thoughtful gestures like customized menu items or parting gifts, elevating the dining experience. The Ritz-Carlton Hotel Company is renowned for its personalized service. They keep detailed guest profiles to anticipate and fulfill individual preferences, making each stay memorable. A hotel that takes note of guests' preferences, such as their preferred room temperature, pillow type, or favorite beverage, and ensures these are ready upon arrival. Creating a personalized experience for your guests is not just an option, it's a necessity. #hospitality #momentsoftruth #memorablemoments #personalizedservice #HOTL752 Sara Harrel

Choosing the right hotel for your corporate meeting or event is about more than just location and rate. Every group is different, but the one thing they all have in common is the need for a variety of dining options—and the more the merrier! Some members of the group may want the whole white linen experience at an upscale onsite steakhouse. Others may prefer a sandwich from the room service menu while they finish up their presentation for the next morning. Either way, choosing a hotel that offers a range of options is a good bet. HOT TIP: Share your program’s realistic F&B spend with the hotel, as it shows the overall value of your program. The better the value to a hotel, the more flexibility they’ll have with booking timeframes, concessions and earning your business. For more tips, head over to our website and check out this and our other blog articles. Bon Appetit!

"How was your stay with us?" - BORING. Want to get honest feedback from guests about their stay at your hotel? ↓ Here are some examples of what your staff can ask instead ↓ - How comfortable was the bed in your room? - How was breakfast today? Have you tried one of the new dishes on the menu? - Did you enjoy dinner at our restaurant last night? (if you know they booked a table at your restaurant) - Did you have fun at the X tour or Y activity we booked for you and your family? What did you enjoy the most? - What can we do on your next stay to make your experience even better? #Improve your guest's experience by asking the right questions. I hope this helps. PS: Ask questions about new services you offer or new menus you launched, to understand if they're successful; or about typical areas of complaints. PPS: Don't wait and ask for feedback only at check-out. Ask during the stay, much better to find out about guest's issues immediately and solve them before they leave your hotel. What does your staff ask to get honest feedback from guests? #hotels #hotelmanagement #guestexperience #customerfeedback @hodostraining

The Difference Between Remarkable & Regrettable: Two Service Experiences in Hospitality Imagine this: a five-star hotel in a bustling city. You're excited to host an event, but the experience is disappointing and filled with miscommunication and unclear policies, leaving you feeling frustrated and misvalued. Now, picture a different five-star establishment, this time a welcoming restaurant. The manager personally guides you through the menu, offers insightful suggestions, prioritizes your needs, and even treats you to a complimentary dessert! You feel informed, valued, and impressed. These contrasting experiences highlight the dramatic impact of service delivery in the hospitality industry. In today's competitive landscape, exceptional service isn't just a perk; it's a game-changer. It's the key difference between a repeat customer and a one-timer. We created a detailed case study to explore the service shortcomings in the hospitality industry and made Service Delivery Management (SDM) recommendations to address these issues. Available for download below. What are your thoughts on service delivery in your industry? Drop a comment below or send us a DM for customized SDM solutions tailored to your hospitality business. #servicedelivery #servicedeliverymanager #serviceexcellence #hospitality #servicemanagement #servicedeliverymanagement #serviceexperience

 "Creating Memorable Guest Experiences: It's All in the Details" Paying attention to small details can greatly improve a guest's experience by making them feel valued and cared for. Hotels, for example, that leave personalized welcome notes or gifts in their guests' rooms foster a welcoming and memorable environment. Companies like Ritz-Carlton are known for their exceptional attention to detail, such as remembering guests' preferences for room amenities or offering personalized services like monogrammed pillowcases. Similarly, in the hospitality industry, restaurants that prioritize small details such as ambient lighting, table settings, and personalized service improve the overall dining experience. Michelin-starred restaurants, such as California's The French Laundry, meticulously curate every aspect of the dining experience, from dish presentation to tableware selection, to ensure that guests have an unforgettable culinary journey. Overall, by paying attention to small details, businesses can elevate ordinary interactions into extraordinary experiences that guests will remember long after their visit, fostering customer loyalty and positive word-of-mouth. Sara Harrel HOTEL752 #Hospitalityindustry #guests #Hotels #details #Wordofmouth

The Real Spotlight In the glitzy world of hospitality, it's easy to be seduced by the allure of the limelight. But true success isn’t about being in the spotlight; it’s about ensuring that light illuminates what truly matters. At the core of every successful restaurant is an unwavering focus on guest satisfaction. Be authentic, stay grounded, and remember your guests are the real stars. #SpotlightSuccess #RestaurantCoach

Hotel etiquette discussion between me and my sister : Imagine dining at a hotel where the experience begins with a refreshing finger bowl before your meal. This simple yet thoughtful gesture not only promotes cleanliness but also significantly enhances the overall dining experience. It's the small details like this that demonstrate a hotel's commitment to guest comfort and satisfaction. Incorporating finger bowls can elevate the dining atmosphere, making guests feel more cared for and appreciated pre and post meals both. What are your thoughts on this practice? Have you experienced this in your travels? I'd love to hear your insights and stories. #Hospitality #CustomerExperience #DiningExcellence #HotelService #GuestSatisfaction #TravelTips #AttentionToDetail #ServiceExcellence

It is essential for hotels to keep up with the latest trends in hospitality to maintain that business advantage. Focusing on well-being health orientated dining options is a great way to set yourself apart from competitors and create that 'real' brand loyalty. Innovative dining experiences lead to positive reviews, repeat bookings, and word-of-mouth recommendations from satisfied guests. 😊 We are in the pleasing business! Investing in exceptional dining experiences can increase revenue for your food and beverage outlets. Of course it is equally important to have a great team of people passionate about that 'very special' hospitality experience. Emphasising well-being in dining options aligns with the trend of health-conscious travel, appealing to guests who prioritise nutritious and balanced meals during their stays combined with that 'spa like' experience too! Creating memorable dining experiences encourages an emotional connection between guests and your brand, encouraging repeat visits and enhancing your hotel's reputation within the hospitality industry. Investing in new and exciting dining experiences enhances guest satisfaction and the long-term success and reputation of your hotel. #hotels #luxuryhotels #boutiquehotels #guestexperience #hotelinvestment #Hotelmanagement #Hotelhospitality #Hospitalityinnovation #wellbeing #wellness

We're almost a month into 2024, and there have already seen some SUPER exciting changes in the hospitality industry. We've just wrapped up our trend predictions for the year ahead, from hyper-local dining with Le Manoir aux Quat'Saisons, A Belmond Hotel, to embracing virtual reality with OTHERWORLD... have a read of our blog and see if you agree! https://lnkd.in/eyY7YmMC What are your predictions for the hospitality industry in 2024? #hospitalitynews #ukhospitality #employeeengagement #employeebenefits