Ahold Delhaize’s Post

This is such a fun topic to be speaking on. Looking forward to it. #AI #artificialintelligence #artificialintelligenceforbusiness #AIinbusiness #personalisation #customerjourneys #CX #customerexperience

Did you know that by 2024, over 75% of businesses are expected to use AI in e-commerce for personalized customer experiences? React with 😮 if this surprises you! Stay on top of trends with Pakzon. . . . #PakZOn #AIInRetail #ECommerceFuture #PakzonInsights #PersonalizationTrend #TechRevolution #OnlineRetailEvolution

From automated review summaries to AI-generated model imagery, innovations are revolutionizing customer experiences.🚀 Hear from Vivienne Chan, on how AI is redefining product insights and diversity in retail at REBUILD'24 Istanbul. #rebuild #flagshipevent #rebuild24 #istanbul #aitransformation #retailai

Our new update to #AuxiBot now connects your business to #WhatsApp.  This integration marks a significant step forward in delivering seamless and personalized customer experiences. 🚀   AuxiBot delivers; 🔹 Seamless Customer Journey 🔹 Enhanced Operational Efficiency 🔹 Personalized Customer Interactions   With our new update, AuxiBot now serves your customer base for; 🔸 Hotel Bookings 🔸 Customer Service 🔸 Order Updates 🔸 Feedback Collection And much more, no matter what industry you belong to AuxiBot is ready for you.   This integration is a step forward in our AI sector, empowering businesses to deliver exceptional customer experiences that drive growth and customer loyalty in today’s competitive landscape. This is our commitment to leveraging cutting-edge technology to transform customer service for your business.   Ready to connect with more customers? 📲 Get in touch with us and explore the power AuxiBot holds for you.   #DucoConsultancy #CustomerExperience #AI #WhatsApp #AuxiBot #Innovation #DigitalTransformation

As of January 2024, WhatsApp has over 2 billion users worldwide! More than 100 billion messages are sent each day on the platform and the average user spends around half an hour every day on the app. Many businesses have set up business accounts where their customers can message a number questions about their services, but people cannot always be available to answer. That is why our integration between our generative AI solution, AuxiBot, and WhatsApp becomes so key as it allows people from all over the world to communicate with the company 24/7 in over 52 different languages through a virtual assistant that is trained on their data. Already, we have been exploring use cases such as booking hotel reservations through AuxiBot on WhatsApp as well as tracking the status of your orders. We can enhance productivity and streamline operations through this next level of customer support via AI. If you are interested in learning more or want to see how we have leveraged such tools, reach out to us at Duco Consultancy! #AuxiBot #DucoConsultancy #WhatsApp #CustomerExperience

In the fast-paced digital marketplace, delivering personalised customer experiences is no longer a luxury but a necessity for businesses aiming to stay ahead of the competition. The convergence of real-time event streaming and artificial intelligence (AI) technologies offers a powerful toolset for organisations seeking to provide highly individualised experiences to customers without incurring prohibitive costs. This article explores how integrating these technologies can transform customer interactions into personalised journeys, significantly enhancing customer satisfaction and turning customers into enthusiastic promoters of your brand. https://ow.ly/LfH950R2RNf #eventstreaming #aiintegration #integration

A new report launched today reveals how Hong Kong has performed in terms of Customer Experience Excellence in the past year. The findings of the report, Next Generation CX: AI & the orchestrated experience, are good news for the city, with an overall year-on-year improvement on last year’s survey. The full report delves into the results across six industries and six pillars of customer excellence. You can read it here: https://lnkd.in/gQ6SajTn #Retail #CX #CustomerExcellence

Simplicity, consistency and operational excellence are some of the core themes for insurance customers in this year’s KPMG Customer Experience Excellence Survey. Great to include examples from FWD Insurance and AIA Hong Kong and Macau on how respectively customer operations are being simpilified and propositions are built around customers. Read our latest report on customer excellence across different industries and what customers in Hong Kong want from leading brands. Jessica Hong CA Audrey Ménard wonderful job in rolling this report out!

After a few months of work, I’m glad to share this publication the Customer Experience Excellence Report 2023 (HKSAR edition)!! This CEE report is based on a survey of nearly 1,000 HK customers and their experience with over 75 brands across FS, Non-Grocery Retail, Grocery Retail, Travel & Hotels, and Entertainment & Leisure. This year, we have identified several key themes which transcends across all sectors: (i) HK Customers are looking for value for money, beyond just affordability, but the value-added services and propositions brands can deliver. (ii) ESG is becoming increasingly important for customers, in particular in assessing brands around their ethical and sustainable practices and commitment to ESG. (iii) Digitisation and digital transformation is continuing at pace, however AI quickly joining the mainstream. The use of AI across customer touch points for personalisation and to optimized / deliver Operational Excellence as a new frontier for competition. #NextGenerationAI #CX #Retail #financialservices #CEE

While ANZ consumers are embracing AI experiences, only 6% of brands are actually using it. According to our State of Digital Customer Experience report, while ANZ has been slow off the mark to date, #generativeAI will be the primary focus for CX over the next 12 months. #StateofDigitalCX #customerexperience #digitaltransformation http://ow.ly/2YQa1054cB8