Aldo Barbagiovanni’s Post

Is Your Customer Support Team Burning Out? ...Or you are tired of endless customer inquiries flooding your inbox? Juggling a high volume of customer requests can be overwhelming. This can lead to delayed responses, frustrated customers, and a burned-out support team. The impact on your brand reputation and customer loyalty when these issues aren't resolved promptly can be detrimental. So, how do you solve this problem? By automating routine tasks, you can free up your team to focus on complex issues, improve response times, and boost customer satisfaction. Are you having a burnt out customer support team and would love to resolve this issue? Send me a DM #customersupport #automation #efficiency #customerloyalty #linkedin

A smooth onboarding process improves your long term customer retention. A big part of this boils down to customer expectations. How do we set the right expectations from the get-go? Four core points that can help you stay on the same page with new customers: 1. Define goals and milestones 2. Clarify roles and responsibilities 3. Outline the onboarding process 4. Establish communication protocols By aligning on these key areas upfront, you create a shared understanding with your customers. #CustomerSuccess

Ever had that feeling of déjà vu when customers have to start from scratch and reintroduce themselves every time they reach out? It's frustrating and time-consuming! 😫 Now if this keeps happening across your industry-scale operation. Hundreds of times! It's more than just a hassle; it can damage customer satisfaction—cuz nobody enjoys repeating themselves, right? But hey, here's the good news! 😉 With Zendesk Messaging, your agents are always in the know. They have access to the complete history of every conversation, so they can pick up right where things left off. And when customers turn offline or exit tabs, chats are still persistent and support? Never miss a beat! ✨ Who says ongoing customer support isn't possible? Contact us TODAY at 0917-100-3535 or email [email protected] and let our top-rated service drivers show you it's possible! #Customersupport #Zendeskchat #ZendeskChatbot #BusinessSolutionsPH #BizAtBestDIRECtion

"Just open a help ticket and our “award winning” customer support team will get back to you"…eventually. Imagine this; Your business is booming and orders are flooding in. You’re excited to get your product into the hands of eager customers, but alas, there’s an issue with your shipping platform. You go thru the time consuming ticket process explaining who you are, what the issue is, etc., and are told you’ll get a response in 24-48hrs. Meanwhile, the anxiety from disappointing your customers & orders piling up hits a fever pitch. Days later (or in some cases weeks later) your issue is resolved, and you can finally ship again…but now you have serious damage control to do, on top of getting orders out ASAP. Now imagine this same scenario, but instead of a complicated ticket process managed by chatbots, you call/text/email me directly to explain the issue. I know you and your business personally, so communication is swift and effective. We get on the issue pronto and have you shipping orders again in no time, and nobody's the wiser. Your customers are happy, you’re happy, and that makes us happy. Everyone knows that stuff happens on occasion…Anyone telling you their system is perfect 100% of the time is a HUGE 🚩🚩🚩 But what separates the best from the rest is HOW it’s handled. The choice is yours, so pick your partners wisely. Reach out anytime to discuss what makes us different from the other shipping platforms out there. 

Hello business owners, CEOs and managing directors, empower your customers and reduce costs today. According to Zendesk, did you know that 8 in 10 customers expect a consistent experience across all support channels, that is; phone, email, chat. A well-designed customer support pathway can: 📌 Increase customer satisfaction by 73%. 📌 Reduce support costs by up to 50%. 📌 Boost customer loyalty by 80%. Invest in a seamless support journey and your customers will thank you for it! Don't forget that I am your rockstar customer support specialist. I leverage strong interpersonal skills to achieve a customer retention rate exceeding 96%. #customersupport #customersatisfaction #Remotework #Virtualassistant

Two examples of excellence in customer support: Spendesk & Tanda 👀 2024 will be the year of proactive customer support to keep customers happy and prevent unnecessary churn... According to Intercom's recent data report, by becoming more proactive in their support, Spendesk & Tanda reached customer satisfaction scores of 96.5% and 93%! How have they achieved this? 🟢 They reach out to customers with known issues before those customers have to ask for help. 🟢 They anticipate questions about new product launches and answer them proactively by spending out messages ahead of launch day. 🟢 Their onboarding is also proactive, communicating to users how best to use a feature from the moment they first sign up. #customersupport #intercom #spendesk #saas

From 2 agents to 5! With our exceptionally competent customer support team, you can’t help but scale 🚀 This is the story of RoC Skincare Before working with LTVplus, the cosmetic powerhouse struggled with managing customer satisfaction and rapid growth. Support tickets seemed to never end. The first phase of our solution began in 2022 with two highly skilled, beauty-loving agents to manage email and phone. With impressive results, in no time RoC scaled to five agents with one dedicated to chat support. From October last year to this point, we have resolved over 1,900 tickets with an average response time of 1 minute and a customer satisfaction score of 4.68 🌟 Read the full case study to see exactly how we get the job done: https://lnkd.in/eTNj3jkf #B2B #CustomerService #OutsourcingCustomerService #CSAT #CustomerSupport #CustomerExperience #CustomerSuccess #Outsourcing #CustomerSatisfaction  #AdminSupport #OutsourcingServices  #BusinessAutomation #LiveChat #ChatSupport

Elevate Your Customer Service with ServFind's Dedicated Support Team! 💬 At ServFind, we understand that exceptional customer service is vital for your business success. Our dedicated customer support team is here to handle all your customers' needs, ensuring they receive prompt, personalized, and effective assistance. ✨ Why Choose ServFind for Customer Support Team Services? - 24/7 Availability: Provide round-the-clock support for your customers. - Multi-Channel Support: Handle customer inquiries via phone, email, and live chat. - Personalized Assistance: Deliver tailored responses to meet individual customer needs. - Fast Response Times: Ensure quick resolutions to customer issues. - Feedback Collection: Gather valuable insights to improve your services. 🌟 Transform Your Customer Service with ServFind 🌟 At ServFind, we believe that superior customer support is the cornerstone of business success. Our commitment is to provide you with a dedicated support team that enhances customer satisfaction and drives loyalty. With our expertise and your focus on excellence, we can achieve remarkable results together. Follow us for more insights and get in touch today to start enhancing your customer service. #customersupport #businessgrowth #customerservice #servfind #TechSolutions #customerexperience #Yourtechpartner #CustomerFirst #SupportExcellence #clientsatisfaction #customerservice #customersatisfaction #CustomerFeedback

🤝 Master customer engagement and become the trusted advisor your clients need! Learn how to build lasting relationships that drive success. 💼✨ Register now for these free sessions to learn how to take your business to the next level: https://lnkd.in/gzzeJWDa #CustomerEngagement #TrustedAdvisor #BusinessGrowth #ClientSuccess"

What is customer success NOT about? Short term interactions Only resolving immediate issues and answering questions Purely renewals and upselling What is customer success about? Customer outcomes Active engagement Building long term relationships Wins often happen in my customer success world because of the established relationship, but mostly it’s more of a slow burn. Which is how it should be when it’s authentic. Which brands have dominated customer success for you recently? #CustomerSuccess #Authenticity #Engagement #CustomerFirst #CustomerGrowth