Amazon’s Post

Today I decided to cancel my Amazon Prime subscription after over 20 years, due to one basic reason - practically non-existent cross country support. Recent life-work changes has me splitting time between inside and outside the states. And I’ve come to realize almost none of my prime benefits carry over when I’m outside the country. No free shipping, can’t use my prime store card so no cash-back on purchases, Prime Video’s “traveling customer” catalog is horribly limited - even titles that are natively available in the foreign country are not available - to name a few. What really pushed me over the edge was the fact that I have to cancel my Prime in one country and re-apply in another, every time I travel out of the country. When I change the country preference, Amazon doesn’t even treat me as a Prime member. And no customer service rep was able to actually explain what will happen to all my purchased media if I redo my prime membership from one country to another - e-books, audiobooks, music, movies, photos etc. For instance, I have over 50k pictures in Amazon photos. So everytime I travel Amazon expects me to download my entire collection and re-upload them? 🤯 I couldn’t find any Amazon tool that makes this seamless. Despite spending a cumulative 36 hours across various support chat sessions, I learned less from Amazon customer support than what I gleaned on by googling for answers myself. I realize my situation is an edge case. But isn’t that what customer ‘obsession’ is all about? To recognize that the customer is divinely discontent. And use it as a driver to work vigorously to earn and keep their trust? Today I can’t trust my purchases will remain intact and I don’t trust that Amazon cares. I really don’t want to take this drastic step, but Prime simply isn’t working for my needs anymore. So it’s time to bid adieu. Au revoir Prime. Hope this isn’t a one-way door decision.

I wish, I wish, I wish, Amazon Wish Lists were free from SaaS product silos. Yesterday, I asked: What could be improved for companies using the feature concept of a wish list? For me, the HUGE missed opportunity by Amazon is the separation of the wish list concept for Amazon from that of Audible. There is no place to go to find a universal wish list. It looks like this is also the case for the Amazon Music Unlimited Library feature and Prime Video favourites (based on Google search, I don't have a subscription). The missed opportunity is creating a portfolio of end-user products, where at least some features, like wish lists and recommendations, could lend themselves well to a platform solution, for the best user experience. It is important to remember that the customer/user does not care how you choose to build your software. The customer only cares about having delightful experiences! Next, I will explore a future state service blueprint of adding audiobooks to my wishlist on Audible, which is an addition to a universal wish list. Keep pursuing your potential!

App idea: turn hold music into whatever media you want on your phone. When the customer support/insurance agent/etc. picks the call back up, it automatically pauses your music/podcast/audiobook. I have no idea how you would integrate this into the Byzantine and outdated phone systems, but whoever does would likely see a great deal of success.

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Do you feel like you're in a gift giving rut? Do you struggle to come up with unique ideas your friends and family could REALLY use? 🙋♀️🎁 Did you know Amazon offers many useful services and programs such as: 1) Audible Gift Membership: a brand new all-you-can-listen membership that offers access to thousands of titles, including a wide range of audiobooks, podcasts and originals that span genres, lengths, and formats. 📗 📘 📕 👇 https://amzn.to/3MQl6PB 2) Personal Shopper by Prime Try Before You Buy: a styling service, exclusive for Prime members, that provides style inspiration and personalized recommendations. After learning more about customers’ style, fit, and budget, our team of stylists will curate inspirational pieces for every day, or help find that perfect, custom tailored look. (I could use this!) 👗 👠 👛 👇 https://amzn.to/46kMxbf These are just TWO examples, but there are many more that I'm just learning about. There are also gifts you can give yourself such as the newly rolled out programs involving Medical Care 👉 https://amzn.to/3QOYrEK Movies on Demand 👉 https://amzn.to/3SEcDTr Amazon Fresh 👉 https://amzn.to/49PyJIS Hope this information is helpful and don't forget Black Friday deals begin as early as TOMORROW, see my affiliate shop for ANYTHING offered by Amazon. 👇 https://lnkd.in/gAu2rEi *Commission earned on qualifying purchases #amazon #amazonfinds #giftideas #amazonproducts #services #programs #uniquegifts #amazonaffiliatemarketing #amazonassociates

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Hi MICHAEL, It's been some time since we connected. Have you advised your audience each time that 90% of the food oils they eat accelerate the concentration of trans fats and carcinogens - I call them the poisonous oils? These, in turn, enter the blood supply and the walls of the blood vessels to turn healthy children's cells into cancerous cells, causing the walls of their arteries, kidneys, livers, and hearts to leak and cause diabetes, strokes, cardiovascular disease, and chronic respiratory disease (the NCDs). Should you be guilty, please stop and think that for 3,700 years, the children and families of those countries in the Mediterranean that live on extra virgin olive oil (EVVO) have the lowest incidence of NCDs! Extra virgin olive oil, or EVOO, is a powerhouse of health benefits. It's made of 76% oleic-antioxidant and anti-inflammatory (omega-9) fats, which is why you see it on your shelves. But despite its benefits, EVOO is now 3-4 times the price of the harmful oils. It's a cost worth paying for your health. There is an Enjoi solution that not only makes more money for the growers but also saves 70-80% of every available hectare of soil, water, fertiliser, labour, carbon footprint and machinery. Check out Enjoi's Ltd's 100% pure, non-GM, non-additive 82% Omega-9 MonoUnsaturated (MUFA) oil that costs 1/5 of any oil used and saves lives. Why, oh Why, are you calling your friends to share these facts and learn more? Be a real Lifesaver, making happier children healthier lives with healthier 82% MUFA oil.

☝ End of year is when I do a scrub of subscriptions that don't give me enough value. While I'm doing that, I like to observe how companies try to save me. So often, they don't try to save me at all or they do it in ways that don't acknowledge my needs and therefore give me no reason to stay... and sometimes they are just truly stupid. 👂 Case in point this week, cancelling my Audible subscription: I've just told them on the previous screen that "I don't use it enough" as the reason I am cancelling. Knowing that, on this screen Audible could present me with some free credits to prompt me to use it a bit more, free access to a current bestseller (I would stay for that), free access to a book in my favorite genre (Amazon knows what I read), or even a snippet of advice from a current user about how to use it more (I'd really like to... just haven't developed the habit). Am I presented with any of those compelling reasons to stay? Not one of them. 🤑 Instead I'm presented with three subscription options, which after the promotion period are all MORE expensive than what I am cancelling!? My favorite part of this whole screen is the "WE HEAR YOU." at the top. In a tiny font, all caps. No, Audible. You actually don't hear me at all. And from today, I don't hear you either. When your customer wants to leave, are you truly hearing them and responding to the reasons why? #customerretention #customercentricity #customerloyalty #customerinsights

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