Stop me if you've heard this one.
An #activation expert walks into a retail org. And the leadership says...
"Our tenured teams have always 'done things a certain way.' Those ways served us, until they didn't. Now, changes in the market - and the world - require us to change our ways of working. We've designed and communicated a number of changes. But we're seeing resistance, conflict between teams, and even a handful of resignations. How do we right this?"
So we did our thing - ran an activation audit. And in just 3 focus groups we collected some really telling insights. Like...
🔀 Processes were largely redesigned by executives - with no real input from those who'd need to implement. What looked efficient on paper didn't work in practice.
🗣 Inconsistent messaging and lack of alignment across teams meant to unclear priorities and objectives, resulting in tension over collaboration
😔 Tenured employees felt their years of experience and wisdom were obsolete and unappreciated, leaving them feeling unrecognized and devalued
With these 3 headlines alone, we were able to recommend a number of quick, simple changes that would...
--> tweak key processes with input from frontline teams, making them more efficient and practical
--> bring leaders of functions together to redefine a set of priorities and key messages running across the organization, ensuring all teams have clarity on where to focus and how to collaborate
--> better recognize and harness the years of collective wisdom and expertise, ensuring the future felt truly like a build upon rather than a shift away
Early results are exceedingly positive.
Imagine what your team could be doing - better, bigger, faster, and with more delight - if you just asked...
#employeeexperience
#productivity
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🙋🏻♀️ At Lead Above Noise we activate teams - driving performance & engagement
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CEO - WORLD CLASS CONSULTING, LLC.
2wWe have too much fun at the CEO Experience Mixer.. We inspire each other to find their true greatness…