Our team's happiness is our priority. 20 years ago, when I started in home services, I wrote this simple statement on my whiteboard: “Happy team = Happy customers” I used a purple marker - I still remember, Because it stayed on that board for many years. I know it’s obvious, even cliche now, but at the time it was profound. I’d been observing the inner workings of the business and people, Trying out various roles, to learn more, And it just hit me. Since that time, I put my resources into developing culture, team, and systems to support them. It translated to: - a great place to work - a great place to work with And it turned us into a high-growth, profit machine. That’s why the team is everything to me.
When you take care of our people, they take care of the our clients. The more you get this fundamental truth, the sooner your revenue soars. 💯 percent Anne
What a great formula. Imagine if more leaders followed that simple formula. Happy team, happy customers.
Absolutely Anne Marshall .. well put . A team is the pillars of any organisation big or small.. if the team is happy and their is positive culture.. then it's only going in one direction.. that's success.. great success
Anne Marshall Not everyone is prepared to acknowledge this truth: sacrificing company culture for the sake of micro-management to achieve higher results often leads to unhappy customers as the outcome.
“Happy team = Happy customers”. Four words with infinite power!
Love this, Anne Marshall! Your focus on team happiness as the cornerstone of business success is inspiring. It's a powerful reminder that investing in people pays off in both culture and growth. Keep leading with heart!
Happy teams really do make everything else fall into place. It’s awesome to see how your simple purple marker moment turned into a game-changer.
I've always believed that the paying customer was the front line staffs client, and the front line staff were managements clients. You serve the staff as the staff serves the customer.
If there is one thing I’ve learned about team happiness, investing in people pays off exponentially. Valuing employees creates a strong foundation
I help founders build revenue growth, audience & personal brand 🔥 From 0 → $30M ARR | Startup & GTM Advisor & Builder 📈 ex-LinkedIn & ex-Remote 🦄 | Founder: Huntrs
1moIt’s all about PEOPLE. Yesterday, today and tomorrow. And if you don’t understand people, you don’t understand business.