Anré Williams’ Post

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CEO, American Express National Bank (AENB) & Group President, Enterprise Services at American Express

Thank you Miriam Cross at American Banker for writing this insightful article on how American Express is harnessing the power of Generative AI to better serve our customers and help our company grow. Our strategy is to move quickly, yet cautiously, ensuring a thoughtful and responsible approach to innovation. Check out the story below to learn more about our journey with this transformative technology. #TeamAmex #GenerativeAI #Innovation

Thank you for shining a light on how our travel counselors are using this innovation to better serve our customers.

John S. Abrams

Sr. Software Engineer at American Express

2mo

Can confirm copilot has streamlined the development process via accurate suggestions and documentation, making our lives easier as engineers! 😁 Also love your emphasis on caution, thoughtfulness, and responsibility around AI. I’m seeing this first hand as well, and it’s a testament to our culture that fosters conscientious creativity for the benefit of our colleagues and customers. Thanks for sharing and hope all’s well!

Deserrie Perez

Growth Architect | Sales Exec 🎯 | AI Adopter | Investor & CEO 🌱 𝗜 𝗴𝗿𝗼𝘄 𝗣𝗲𝗼𝗽𝗹𝗲 𝗮𝗻𝗱 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 #𝘸𝘩𝘢𝘳𝘵𝘰𝘯𝘔𝘉𝘈 #𝘔𝘓𝘛 #𝘵𝘦𝘤𝘩 #𝘴𝘢𝘭𝘦𝘴 #𝘣𝘳𝘢𝘯𝘥𝘪𝘯𝘨 #𝘵𝘳𝘪𝘯𝘪 🇹🇹 🇺🇸

2mo

Anré Williams, congratulations on the feature! I'm so proud as an Amex and Wharton Alum. Undoubtedly, Amex will embrace, evolve, and educate others—competitors, small businesses, merchants and cardmembers on Generative AI + Trust. Based on Amex's experience evolving over the past 100 years and, most importantly, the level of TRUST earned as a lifestyle company that values its members' data and privacy. 🔐 🇺🇸 💡 There's a premium to confidentiality and authenticity in this age of artificial intelligence. Kudos to your team at American Express.  #TeamAmex

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Sanjay Khanna (He/Him)

Chief Executive Officer & Country Manager, American Express Banking Corp, India.

2mo

Proud to be part of #teamamex. continuing to provide extraordinary customer experience every day in the most efficient way.

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Joanne Phillips

Managing Director - Direct Wealth at Aviva

2mo

Great article Anré - look forward to seeing the plans come to fruition

Mario Castellanos

Business Growth Enabler at American Express | Committed to Empower and Develop Teams

2mo

Enable and empower us with creative AI tools can only lead to higher productivity and better member experiences, great to hear the early benefits in some of use cases. #innovation #customercentricity

Holly Hamilton

Vice President Travel & Lifestyle Services Operations - UK

2mo

Very exciting and looking forward to its arrival in the UK! Thank you to all for taking us on this journey.

Tung Bui

Solving digital challenges for U.S companies @ RKTech | Dreamer who does @ Rikkeisoft | Forbes Tech Council Member

2mo

Thanks for sharing this! AI is definitely a game-changer, and it's great to see American Express use it for the benefit of both customers and the company.

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How do you balance rapid innovation with caution in deploying new technologies like Generative AI, Anré Williams?

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