CEO, American Express National Bank (AENB) & Group President, Enterprise Services at American Express
Thank you Miriam Cross at American Banker for writing this insightful article on how American Express is harnessing the power of Generative AI to better serve our customers and help our company grow. Our strategy is to move quickly, yet cautiously, ensuring a thoughtful and responsible approach to innovation. Check out the story below to learn more about our journey with this transformative technology. #TeamAmex #GenerativeAI #Innovation
Early results from American Express have been promising as it explores generative AI. For example, counselors in its travel agency reported that conducting research using an AI copilot has reduced customer call times by about a minute. Engineers using a copilot for coding estimate it has cut down their workload by 10%.
Can confirm copilot has streamlined the development process via accurate suggestions and documentation, making our lives easier as engineers! 😁 Also love your emphasis on caution, thoughtfulness, and responsibility around AI. I’m seeing this first hand as well, and it’s a testament to our culture that fosters conscientious creativity for the benefit of our colleagues and customers. Thanks for sharing and hope all’s well!
Anré Williams, congratulations on the feature! I'm so proud as an Amex and Wharton Alum. Undoubtedly, Amex will embrace, evolve, and educate others—competitors, small businesses, merchants and cardmembers on Generative AI + Trust. Based on Amex's experience evolving over the past 100 years and, most importantly, the level of TRUST earned as a lifestyle company that values its members' data and privacy. 🔐 🇺🇸 💡 There's a premium to confidentiality and authenticity in this age of artificial intelligence. Kudos to your team at American Express. #TeamAmex
Proud to be part of #teamamex. continuing to provide extraordinary customer experience every day in the most efficient way.
Great article Anré - look forward to seeing the plans come to fruition
Enable and empower us with creative AI tools can only lead to higher productivity and better member experiences, great to hear the early benefits in some of use cases. #innovation #customercentricity
Very exciting and looking forward to its arrival in the UK! Thank you to all for taking us on this journey.
Thanks for sharing this! AI is definitely a game-changer, and it's great to see American Express use it for the benefit of both customers and the company.
How do you balance rapid innovation with caution in deploying new technologies like Generative AI, Anré Williams?
Thank you for shining a light on how our travel counselors are using this innovation to better serve our customers.