#hiringalert Turning Oops into Opportunities at Tiggle! 👇 Last night, we noticed a customer commented on our Instagram post about not receiving her order placed on the 4th April, it was already the 17th. 😦 Normally, an orders take 3-5 days to reach a customer depending on the location. We instantly contacted her via DM to resolve the issue. It turned out a rare glitch had prevented her order from appearing in our system and being shipped. We quickly fixed the issue, explained the situation to her, and to apologize, we also included a sachet of our best-selling dark hot chocolate with her order. It was a five-minute raw and honest conversation with her where we admitted our mistake and she understood it. She commented back on the post afterwards - read the image to see the shift in emotions. ❤️ What helped her feel better were fundamental actions executed well - quick revert, honest update, and possibly, a thoughtful apology gesture. At Tiggle, we want to do more than just deliver an order. 💪 We aim to give the finest pre and post checkout experience to our Tigglers. We're growing fast in cities across India. In the past 3 months, we've 3x our sales, launched our chocolate blends on quick commerce, built a strong community and initiated a conversation about chocolate drinks in the market. We’ve delicious, unique products in the pipeline. And as we continue to expand, we're looking to enhance our customer support further. 😍 Therefore, we're HIRING a Customer Delight Executive (CDE) to ensure our customers enjoy every part of their Tiggle experience, from pre-order questions to post-purchase satisfaction. 1. This is a full-time, remote position requiring a minimum of six months of experience. 2. If you're looking for a new-age, delicious and fun brand to work with and truly believe that customer delight can be one of the biggest moats for a company, this is the role for you. 3. Please read this in-depth document before applying to ensure you have a clear understanding of the role. Towards the end of the document, you will see a google form to fill and submit your entry - https://lnkd.in/g_HdCDNV #hiring #customerdelight #hiringalert
Dear Ma’am I hope this message finds you well. I am reaching out to inquire if you have any current or upcoming opportunities for a Social Media Internship. With my experience in content creation and social media management, I am eager to contribute to your team. Thank you for considering my inquiry. I am attaching my CV along with this message. I look forward to your response Best regards
Overall, it seems like Tiggle is on the right track for success and is taking the necessary steps to ensure that their growth is accompanied by exceptional customer service.
That's the best way to provide consumers with an experience that they remember every time they sip a cup of TIGGLE chocolate drinks.
Hey Anuva, I have applied for the customer delight executive role last week and have also filled the Google form.Kindly go through my profile and get back to me if my profile suits the job requirement.
Turning challenges into opportunities and prioritizing customer satisfaction - impressive approach, Tiggle!
Interested
That's how you have your Aapda ko avsar mai badal diya moment 👏
Hey Anuva Kakkar, Are you hiring for any tech role?
Founder, Tiggle Chocolate Drinks 🍫 I As seen on Shark Tank India S3
4moRead this in-depth document before applying to ensure you have a clear understanding of the role. Towards the end of the document, you will see a google form to fill and submit your entry - https://lnkd.in/g_HdCDNV