Aparna Kanojia’s Post

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Opportunity

Hello Professionals: We are urgently hiring- Profile- Customer Success Manager Experience- 3+ Years Location- Jaipur (Onsite) Share your resume at- [email protected] Kindly refer the below mentioned JD : Responsibilities: 1-Onboarding and Training: Facilitate the onboarding process for new customers, ensuring a smooth transition. Provide training sessions and educational resources to customers to maximize product or service understanding. 2-Relationship Building: Develop and maintain strong relationships with key customer contacts. Understand customers' business goals, challenges, and objectives. 3-Account Management: Proactively manage and grow existing customer accounts. Identify opportunities for upselling and cross-selling based on customer needs. 4-Customer Advocacy: Encourage satisfied customers to become advocates, providing testimonials, case studies, or referrals. 5-Issue Resolution: Address and resolve customer issues or concerns promptly, collaborating with internal teams as needed. 6-Renewal Management: Work on renewing subscription or service agreements and preventing customer attrition. Conduct regular account reviews with customers to ensure alignment with their evolving needs. 7-Customer Feedback: Gather and analyze customer feedback, communicating insights to internal teams for continuous improvement. 8-Data Analysis: Analyze customer usage data and behavior patterns to identify opportunities for improvement and optimization. 9-Strategic Planning: Develop and execute strategic plans to achieve customer success goals. Collaborate with sales and marketing teams to align efforts for customer satisfaction and retention. 10-Customer Success Metrics: Define, track, and report on key customer success metrics. Regularly update internal stakeholders on customer success initiatives and outcomes. 11-Billing Handling: Manage billing inquiries and ensure timely and accurate invoicing. Collaborate with finance and accounting teams to address client billing issues. Should have sound knowledge and experience of preparing RFP and other technical documents Hands on experience on CRM portal is required #crm #accountmanagement #relationshipbuilding #technicalsupport #escalationresolution #upselling #crossselling #renewal

Great Opportunities

Opportunity

Good opportunity

We are hiring for Customer Care Executive role. Job Location - Andheri, Marol Budget - 3 LPA to 4.5 LPA Inerested candiate can share their resume at [email protected] Working days- Monday to Sunday (weekly off on Tuesday) Best fit would be a candidate with 1 to 3 years of experience in managing Customer queries/ support roles. 1. Answer customer enquiries professionally to provide information about products and its proper usages, take/cancel orders, or obtain details of complaints and ensure highest level of customer delight through each channel. 2. Resolve and clarify customer's query by determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution. 3. Manage large amounts of incoming calls, identify and assess customers’ needs to achieve satisfaction and build sustainable relationship with customer accounts through open and interactive communication. 4. Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken on CRM. Process orders, forms and applications. 5. Follow up to ensure that appropriate actions are taken on customers' requests. 6. Take the extra mile to engage customers. 7. Sharing key insights and issues from interactions with the account management team. 8. Follow the Standard Operating Procedures for suggesting the products to the customers 9. Sight opportunities in conversations and upsell relevant products to help customers better. Experience Technical Skills and Knowledge Key Metrics To Measure Performance 10. Learning about your company’s products or solutions and keeping up to date with changes.

phonepe private limited location Patna