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🌟 Client success highlight! 🌟 Financial service provider UNIVERSAL STOREFRONT SERVICES CORPORATION leveraged Proto’s AICX Platform to automate customer queries and requests with its chatbot, UNA, providing answers in local languages like #Tagalog. Since deployment, the chatbot has achieved: 📈 193% YoY increase in monthly chats ✨ 389K total customer interactions 👥 29K engaged customers Curious about how AI-enabled chat can help streamline your customer service operations? Try Proto today. #AICX #CustomerEngagement #FinancialServices

We are used to & prefer multichannel communication mediums (ie subtitles watching netflix is both visual & audio). Current channels are single medium designs (Phone is just verbal, email is just written, chat is just chat) when you combine the mediums, you can achieve higher resolution rates; and you make it EASIER for both your team & your customer. Check out how Iris does that below! #customerexperience #communcation #customereffort

🚀 Excited to share a fantastic demo from IrisCX showcasing our powerful chat feature! 🚀 Our chat functionality is a game-changer for clients and experts working in noisy or busy environments. Here’s what sets it apart: ✅ Real-time file, video, and photo sharing. ✅Seamless communication with experts, even in noisy conditions. ✅Detailed, step-by-step guidance for complex issues. ✅Overcomes language barriers with written communication. ✅Efficient data management: collect, organize, and store chat data with service requests. ✅Enhanced pre-connection engagement with customers. ✅Secure and protected customer data, avoiding camera rolls and emails. ✅Collaborative environment anticipating and preventing potential issues. Watch how we create high-fidelity, collaborative experiences that redefine customer support. 📈🔧 #CustomerExperience #Innovation #TechDemo #IrisCX #CustomerSupport #RealTimeSupport #EfficientCommunication #DataSecurity #TechInnovation Check out the demo to see how we're revolutionizing customer support! 💡

🔍 Real-time Queries: 🔄 Revolutionising Business Communication with an Innovative Internal Chat System. SiDial’s internal chat serves as an indispensable tool 🛠️ for contemporary businesses aiming to enhance communication and teamwork. This feature enables operators to interact swiftly and effectively, promoting the exchange of information 💬 and addressing real-time queries, particularly during crucial interactions like customer phone calls 📞. https://sidial.cloud/ #SiDial #CallCentreSoftware #Efficiency #RemoteWork

Got two minutes? This video shows how an #AI-enabled #Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. Watch now.

🚀 I wrote about my team's latest accomplishment at KOHO. In just under 4 weeks, we rolled out real-time support—a game changer in enhancing customer experience. Discover the behind-the-scenes strategies and teamwork that made this possible. 💡👥 For my fellow CX enthusiasts and thought leaders: How are you leveraging real-time interactions in your services? Let’s discuss how we can continue to push the boundaries of customer support together! #CustomerExperience #Innovation #Teamwork #RealTimeSupport #CX

Got two minutes? This video shows how an #AI-enabled #Five9 digital workforce capably handles customer calls via phone, chat, or SMS, while also assisting and guiding agents. Watch now. #ReimagineCX

Your CX chat platform is meant to support your efforts to deliver excellent service at scale, rather than confuse your agents and entangle their work. This webinar will cover the top reasons you are not seeing the value promised in your CX platform, and how to find the right fit for your next one. Register here: https://lnkd.in/edc3y5C8

Explore how live chat technology can benefit customer service operations by enhancing the adaptability of customer service agents, strategically managing conversations, and providing a cost-effective way to scale up services. You can learn more about these advantages in our blog post ⬇️ https://lnkd.in/gVsbNEB9

This one’s for the books! “Seamly integrated voice- and our existing chatbot into our back-end systems, thus providing our customers with the support they need. By doing so we prevented incohesive and fragmented customer service communication.” A quote from our latest customer survey. This is what makes us tick! At Seamly, we increase the value of our client’s customer conversations to new heights by integrating the possibilities of voice-, chat, and other great platforms. This makes the conversation seamless, accessible and user friendly. A unique opportunity to exceed your customers’ expectations and leave them pleasantly surprised. https://hubs.ly/Q02sn54Z0 #conversationalcustomerservice #customerservice #customerintegration