Influencing Strategies in B2B Sales
<The following is adapted from the Amazon Best-Selling Book, P3 Selling: The Essentials of B2B Sales Success.>
Selling means different things to different people, depending on the kind of selling you’re involved in and perhaps your level of experience. But in B2B sales, sellers are almost always involved in a consultative sale where success is highly dependent on their ability to influence.
The goal is to influence a prospect’s perspectives, behaviors, and situation as it relates to making a buying decision in your favor. So how does today’s consultative seller actually do this?
The starting point for influencing is creating or increasing a person’s awareness of their current state, specifically around their Problems, People, and buying-decision Processes (the foundation of the P3 Selling methodology).
There are three ways to create this awareness:
1. Tell – for example, a seller could say something like “You really should consider other criteria beyond price.” The problem is that even though telling is many sellers’ go-to behavior, studies have shown that it’s not very effective at creating awareness. It also tends to annoy most buyers.
2. Ask – here we ask questions that cause the prospect to think and consider whether their perspectives, behaviors, and situation are optimum for meeting their business and personal goals. However, this strategy really only works when the person already has some level of awareness, so the questions simply bring it to the forefront of their thinking. A classic example is the Hail Mary question where a seller asks, “What keeps you up at night” and the prospect replies “Not much!”
3. Suggest – this is probably one of the most powerful, yet under-utilized, techniques in creating awareness because it encourages prospects to consider something that they hadn’t previously been aware of. This is where a seller can truly demonstrate their value as a consultant by bringing new ideas and perspectives to the conversation, instead of just asking what the prospect thinks.
High-performing salespeople will use a combination of each of these techniques but the key to success is knowing which to use and when.
Interested in deeper dive on how to apply these and other best practices in your selling situation?
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