5 years of magical journey continues
August 2019, joined Cognizant. Always thankful and full of gratitude to Brian Humphries, then CEO, for making me part of Cognizant. “Would you like to run BPO business?”was his first call to me. He trusted me and allowed me to be myself.
Sumithra Gomatam was the leader before me, strong, long timer and well respected. Thank you Sumithra for passing me a strong business.
This was a new challenge for me, to inherit a strong business and a strong team. While Brian termed it a BPO business, this team was redefining BPO every day. Cognizant was going through a massive leadership change.. I am sure that IOA Leadership team was keenly observing me. What moves I make, Who do I bring, Winners and Losers within the team, my equation with Brian.. so on.
I have always enjoyed working with people.. They are the source of energy and success for me. Few observations about the business:
- Recognise that this team was successful. Respect that success.
- Identify Inner core of their success, deep desire to be the best, continuous innovation, customer centricity.. I could write a book on how every employee took ownership of service continuity during Covid highlighting customer centricity of this team.
- Team was immensely proud of being Cognizant.
I didn’t want to assess IOA based on my frames that I had experienced. I was keen to learn and respect IOA.. Adopted certain principles.
Principles that I embraced:
- Don’t rush to look for talent from outside. There was fantastic talent within. World is full of talented individuals.
- Learn about the history of Cognizant to identify self with the pride of being Cognizant.
- Creating and communicating that frame that allows one to measure success internally and externally.
- Celebrating milestones together.
- Accelerate the continuous innovation that was at the core of IOA.
Arrival of Ravi as the new CEO in January 2023.. Oh.. oh.. what does this mean to IOA? Good news is that he likes to win big, very much symbiotic to what IOA stood for; that is a big source of strength for IOA to script the next chapter.
Didn’t realise that I have completed 5 years.. Super grateful to customers who continue to inspire us, competition who continue to challenge us, Cognizant for being Cognizant, my team for giving me a place to be part of the team and to my family for cheering me on.. Magic continues..#cognizant #BPO #Leadership #innovation
Space Industry Customer Development Section Leader, Engineering, Software, Manufacturing & Supply Chain Solutions
2moMoving forward and making waves with top-notch talent in Engineering, Systems Software, Manufacturing/Supply Chain, and Skilled Trades! Thrilled to be part of a team with a global vision. #Engineering #Manufacturing #SkilledTrades #systemssoftware #webuildharnesses #GlobalVision #weareone 🌍🔧🚀