Bob Weis’ Post

The secret to unparalleled customer loyalty. In the digital age, personalisation is not just preferred; it's expected. From the initial spark of interest to the post-purchase glow, understanding each phase of your client's journey allows for tailored experiences that create customer loyalty. But it's not just about mapping the steps. It's about diving into the emotions, challenges, and victories at each stage. Consider this: - The Awareness Stage: Are we engaging or intrusive? - The Consideration Phase: Do we educate or overwhelm? - The Decision Stage: Is the process seamless or complex? - The Retention Phase: Do we remember or forget? The journey doesn't end with a sale. The post-purchase experience can transform a satisfied customer into a loyal advocate. So ask yourself this... Are you just simply selling products, or are you creating unforgettable experiences that your customers can cherish along side their bought product?

Earn your customers’ trust by providing worry-free product protection for easy repairs. Read this month’s blog article for more tips on building customer loyalty. https://loom.ly/_8XZgGE #customerloyalty

Want to boost customer loyalty? Recognition is key! Here are 5 Simple Ways to get started towards Showing Recognition and Putting the Customer at the Center of Your World: · Personalize the Interaction: Use customer names (without being excessive), offer your name too and acknowledge greetings. ·  Find Common Ground: If you know a customer's location or interests, find a genuine way to connect (be careful with high-profile customers). · Show Appreciation: Thank them for their business and express the value you place on working with them. ·  Reassurance Matters: Utilize "spark words" that convey your commitment to resolving their issue- “Nice to hear from you!” / “I’m here to help you.” · The Power of Presence:Follow the 10–5–3 rule in person- acknowledge at 10 feet, smile at 5 feet, and greet at 3 feet.   #Customerservice #Loyalty #Recognition #CustomerCare   #BusinessIntelligence #CustomerFocus #CustomerIntelligence #CustomerExpereince #CustomerSatisfaction #ContinuousImprovement

Customer loyalty is what most companies should strive for. Having an exceptional loyalty program can lead to significant business growth and greater customer retention. The facial recognition of registered users, together with their previous history of consumption or brand loyalty, offers enormous advantages: personalization of the service, access to premium products or promotions and discounts. https://lnkd.in/drQ8Zuy #facialrecognition #loyaltyprograms #loyalty #rewards

Customer loyalty is what most companies should strive for. Having an exceptional loyalty program can lead to significant business growth and greater customer retention. The facial recognition of registered users, together with their previous history of consumption or brand loyalty, offers enormous advantages: personalization of the service, access to premium products or promotions and discounts. https://lnkd.in/drQ8Zuy #facialrecognition #loyaltyprograms #loyalty #rewards

Customer loyalty is what most companies should strive for. Having an exceptional loyalty program can lead to significant business growth and greater customer retention. The facial recognition of registered users, together with their previous history of consumption or brand loyalty, offers enormous advantages: personalization of the service, access to premium products or promotions and discounts. https://lnkd.in/dAt7C7h #facialrecognition #loyaltyprograms #loyalty #rewards

Customer loyalty is what most companies should strive for. Having an exceptional loyalty program can lead to significant business growth and greater customer retention. The facial recognition of registered users, together with their previous history of consumption or brand loyalty, offers enormous advantages: personalization of the service, access to premium products or promotions and discounts. https://lnkd.in/dAt7C7h #facialrecognition #loyaltyprograms #loyalty #rewards

What if you treated your customer relationships like REAL relationships? Instead of dreaming up all of the ways you can extract value from them, think about how you can add value to them. Be personal. Give first. When customers have a million options for where to spend, customer loyalty should be rewarded. Branded resale is an example of a "give first" initiative – it's a gift to your customers that pays back 10x.

Offering good promotions is a great way to attract customers, but it's not enough to keep them coming back. With competitors offering better deals, building strong relationships is crucial. Providing little extras like vouchers and gift cards can show appreciation and build trust. Remember, it's not just about pricing. Offering services like free delivery and installation can lead to customer satisfaction and ultimately, success in the market. How do you build strong customer relationships? Share your thoughts in the comments below. #CustomerRelationships #CustomerRetention #BusinessSuccess

How to get your customers hooked on your brand with one simple reward! Imagine this... You offer your customers unlimited half price coffee at Starbucks, Seattle, Krispy Kreme, and more for just R10/customer/month cost to you! Yes, you read that right. Unlimited half price coffee at some of the best coffee shops in the world for just R10/customer/month. How do you think your customers would react? They would be ecstatic, right? They would love you, trust you, and rave about you. They would become loyal fans, not just customers. That’s exactly what we did for one of our clients. And the results were phenomenal. They saw over 150% increase in customer retention, over 300% increase in customer referrals, and over 400% increase in customer satisfaction. All thanks to one simple reward. A reward that resonated with their customers. A reward that matched their preferences and interests. A reward that offered unmissable value that they couldn’t resist. A reward that triggered positive emotions that they associated with the brand. That’s the power of rewards that resonate. That’s the power of what we do. We craft bespoke rewards solutions that turn your customers into fans. We help you create rewards that resonate.