At Booking.com, we work across codes and cultures, so we’re always learning and looking at things differently. Sometimes things get a little wild. Sometimes we go a little too fast. But that’s part of what happens when tech meets travel. Watch how small wins can create big impact through the personal journeys of our four colleagues. Start yours at https://lnkd.in/dZ2rsg2v.
Dear Community, 3 Months is over still no refund from Booking.com. I would like to share horrible refund experiences with booking.com . I used booking.com to book to and fro air tickets through Oman airlines from Bangalore to Dubai on 18 Sep'22 with travel date 22nd Dec'2022. I fell sick and cancelled the air tickets on 14th Dec'22. Since 14th Dec'22 till date, I have called booking.com UK Number (+442039019061) 7 times regarding refund status. Each time below reply was given. 1- Boiking.com has not received refund from Oman air line 2- Booking.com will escalate to Airline to speed up the refund 3- Booking.com does not know about refund amount on 22nd Mar'23 I called the booking.com and enquired about refund, I got the same answer. after this call, I made a call to Oman airlines, and they confirmed refund has been processed to agent(booking.com.). soon after this call, I made a call to booking.com and said, refund is already paid to Booking.com .in entire process booking.com has shown practices which are unethical My booking.com customer reference number - 40305220765 Airline ticket reference no - FARSUD Airline ticket no - 9101021287614 pls provide solution and compensation for the mental stress and agony.
Dear booking.com , as you know Turkey has been deeply effected by two of the biggest earthquakes in the region recently. People are staying in the country to help others and they are cancelling their bookings abroad. I am one of them and I could not get any refund. If you donate these cancellation fees of the Turkish people who cancelled their bookings recentlu to World Health Organization to help people who are effected by the earthquakes in Turkey, Syria and other countries, that would be so much better than giving us the refund. I hope you consider this. Regards
What’s the name and contact of booking.com ceo? I wish to share my bad experience with him/her please send me the contact person thank you.
Booking.com is a horrible travel agency that allows scam listings on their platform. My Booking confirmation: 3650.689.463 Hotel: Ortus Ligh Blue B, Mykonos, Greece Property Mangement: Smartbnb I booked this villa in Mykonos based on the photos of the property that was posted on Booking.com. It had 2 master bedrooms overlooking an infinity pool and with a sea view. When I arrived on location I found out that the villa was a completely different villa with only 1 one bedroom, one bathroom and one bed in the attic. The villa had no view whatsoever and only a regular pool that was also dirty. I contacted the property manager and demanded that they give me the villa that I booked or refund back my money. In Booking.com terms and condition, section A14.4 (Intellectual Property Rights), it says that by uploading pictures of a property to the platform, it’s a confirmation that the pictures are truthful and are not of another property. Booking.com they refused to help me any furtherI paid 1433.1 euros for the villa and they were only giving me 143.3 euros. I refused this and I filed a complaint at the European Commission (Complaint Reference: 2023/126525).This feedback is just to make people aware of Booking.com horrible customer support.
(Part 1) I had been using booking.com for years and so far no serious issue yet, I'm glad. However, your subsidiary company - rentalcars.com is reflecting BAD IMAGE to your company. Rentalcars.com using WRONG requirement/information that can't match with vendor/merchant, and in the end when the merchant/vendor refused to allow customer to redeem the car, your customer support is NOT HELPFUL AT ALL. Rentalcars.com - NO ONE will bother to help you at all when there's problem. Called support MULTIPLE TIMES with no proper assistance. Submitted enquiry but no one responded. It's so annoying that they are so unhelpful and more than USD200 deposit just gone because of the misleading information and INCOMPLETE INSTRUCTION by their "support"! Not to mention that I actually spent 3 hours+ to get nothing infront of the car rental booth, and having MULTIPLE calls with rentalcars.com give me zero result.
I bring the following to the attention of your company: On Saturday 24th of August, I traveled from Spain to New York City (NYC) with my two daughters for a week of vacation. Previously, I had reserved in BOOKING.COM the apartment Central New York Residence . After 15 hours of travel, we arrived to the apartment in NYC and we found that this apartment did not exist. It was a fraud and BOOKING.COM had not checked this in advance. I contacted with customer attention of BOOKING.COM, paid an international call of more than 45 minutes and they only sent the link to the webpage of BOOKING.COM to let me do a new reservation. Because this lack of support, the night of Saturday 24th I had to reserve urgently a new apartment in NYC, US$983,9 more expensive and much worse than the previous one. One day after the check out, I have not received yet any mail of the Customer Service Team, and the bank has charged the cost of the two reservations in BOOKING.COM, US$6.000. I have been using BOOKING.COM for twenty years, I am a loyal client (Genius Level 2). If this is the way BOOKING.COM treats their loyal clients, I cannot imagine how they behave with the rest of humanity.
I recently had a deeply disappointing experience with Booking.com that I feel compelled to share. I booked a family vacation to downtown Dubai through their platform, making the reservation on April 24, 2024, for a stay from August 1 to August 10, 2024. I paid in full at the time of booking and looked forward to our trip. However, on June 14, 2024, I received an abrupt cancellation notice from Booking.com, stating that the accommodation was no longer available. When I contacted customer service, I was given conflicting information. Initially, I was assured that an alternative accommodation would be arranged at no extra cost, including any price differences and a complimentary airport pickup as a goodwill gesture. But this promise quickly unraveled. After multiple frustrating calls and being passed from one agent to another, I was eventually told that Booking.com could only offer a refund and that the cancellation was the property's fault, not theirs. Despite my explaining that I had already booked non-refundable flights and activities, the agents were unhelpful and dismissive, leaving me with no alternative accommodation and significant financial losses.
Booking... Prendi i soldi e scappa Ho tentato di prenotare una camera presso un Hotel attraverso il sito di Booking.com per un soggiorno di due notti (dal giovedì 2 maggio al sabato 4 maggio 2024). Durante la procedura di prenotazione e il relativo pagamento tramite PayPal, ho riscontrato un inconveniente. Alla fine del processo, mi è stato segnalato un errore, indicando la mancanza di alcuni dati necessari per completare la prenotazione. Ho tentato di confermare nuovamente la prenotazione, solo per scoprire con sorpresa di aver ricevuto due email di conferma, entrambe a mio nome, anziché una sola e due distinti addebiti di booking (su Paypal) ciascuno di € 206,31. Segnalo subito all'assistenza di Booking a mezzo mail il disguido occorso durante la prenotazione, seguiranno poi ulteriori 50 mail per cercare di risolvere l'inconveniente ma la risposta è sempre la stessa "Ciao Cliente, Purtroppo la tua prenotazione è gestita da una società nostra partner e non può essere cancellata o modificata perché la tariffa è non rimborsabile. Trovi queste informazioni durante il processo di prenotazione e nella tua e-mail di conferma. Per qualsiasi domanda, siamo a tua disposizione. "
Terapeuta en Masaje&TE
3wSoy de Montevideo, Uruguay, son en éste momento las 21hs de Uruguay. Me acaba de llamar un cliente vuestro, que está a 270 kilómetros de Montevideo, esperando que alguien lo reciba. Me he dado de baja en el mes de enero de este año de Bookig, habiendo anulado todas las fechas de reservas, en tiempo y forma, en el calendario, y siguen ofreciendo continuamente mi propiedad, por Gmail, hasta el punto de tener que bloquear los correos de Bookig, ya que han hecho caso omiso a ésta situación. Me han enviado reclamos de facturas, habiendo cancelado cualquier reserva en tiempo y forma. No hay manera de evitar las molestias a mí y a las personas que van a mi propiedad, que no está en alquiler, y esperan ser recibidos por mi. Voy a comentar ésto y advertir a otros usuarios sobre estas molestias.