Brad Moline’s Post

Want to bring this to the attention of many of you in my network. I know lots of you have to think a lot about Consumer Duty. Check this useful blog out 🙌

Retailers! With the peak trading season just around the corner, it's essential to ensure your customer service operations are primed for success. Join our webinar on September 20th to find out how you can significantly reduce contact volume (without compromising service) in a matter of weeks. Registration link in the comments below!

Recently, a friend shared the following Case Study of their experience of poor customer service in the context of an Internet Service Installation. This is Part 1 - The Problem. Stay tuned for Part 2 - The Solution. Look through the case study, and let us know what you would do in the comments below!

I am thrilled to share my latest article on the Infopulse blog: How to Reduce Churn in Telecom. In this piece, I dive deep into strategies and solutions to tackle one of the biggest challenges in the telecom industry - customer churn. 📉 Here's a sneak peek of what you'll learn: ● The key reasons behind high churn rates in telecom 📊 ● Proven methods to enhance customer satisfaction and loyalty 🎯 ● How to leverage advanced technologies for better customer retention 📡 ● Case studies and real-world examples that showcase successful implementations 📈 Reducing churn is not just about minimizing losses; it's about creating a more engaged, satisfied, and loyal customer base. This article is packed with actionable insights and practical advice to help telecom businesses achieve exactly that. Read the full article here 👉 https://bit.ly/3XYtLpE Feel free to share your thoughts and experiences in the comments below. Let's drive meaningful conversations and innovations in the telecom sector together! #Telecom #CustomerExperience #CustomerChurn #TelecomIndustry #CustomerRetention #TechInnovation

🤔 Here’s a critical insight: acquiring new customers in some industries is now 222% more expensive! That means retaining existing customers is more important than ever. Today we are looking into the reasons behind high churn rates in telecom and how to reduce them. Our telecom expert, Radek Rzepkowski, shares 6 proven strategies to elevate customer loyalty and slash turnover 👉 https://bit.ly/3XYtLpE

Last July marked a pivotal shift in how financial services are expected to engage with and protect consumers, thanks to the Financial Conduct Authority. This isn't just policy—it's a promise to customers for transparency, fairness, and better outcomes. As we look ahead to July 2024, when even closed products must comply, the spotlight is on those at the helm of contact centres. Understanding these changes and the steps needed for compliance isn't just beneficial; it's essential. Want the inside track on preparing your team and enhancing customer interactions? Our latest blog post delves into just that, offering vital strategies for staying ahead. #FCA #consumerduty #financialservices #customerservice

61% of consumers will leave over poor service. Consider investing in quality customer service teams and training, as well as implementing effective feedback mechanisms. Follow for more insightful tips! #customerservice #brandloyalty #digitalmarketing

designed a Dashboard of complaints which are received from customer services. this dashboard illustrated the total count of complaints falling in products and categories.