🏃 Brent W Peterson’s Post

🎧 Dive into the future of retail with our latest podcast episode, "Unraveling the Future with fabric: The Composable Commerce Revolution," featuring fabric's CEO, Mike Micucci. Hosted by 🏃 Brent W Peterson of Talk Commerce, this episode explores the transformative world of composable commerce, omni-channel retailing, and the pivotal role of AI and machine learning in e-commerce. Get insider insights on AI integration, data analytics, clienteling, and how fabric is shaping the industry. 👉 Don’t miss out on this insightful journey into the future of commerce. Listen now and be part of the revolution! https://lnkd.in/exjiQ3u5 #ComposableCommerce #RetailInnovation #eCommerceTrends #OmnichannelRetail #AInRetail #MachineLearning #DigitalTransformation #fabricTech #TalkCommerce #RetailTechnology #FutureOfRetail 

A huge thank you to Andy Splichal with True Online Presence for hosting us last week on the Make Each Click Count podcast! 🎙️It was a fantastic experience and we enjoyed the discussion on ways real-time AI data is revolutionizing e-commerce and creating efficiencies for retail clients. The top 3 takeaways we discussed were: 🔹Going Beyond Exit Intent🔹 Ways to leverage advanced machine learning models to predict customer behavior in real time. 🔹Privacy-First Approach🔹 How to protect customer PII (personally identifiable information) while building trust and gathering actionable insights. 🔹Continuous Optimization🔹 Optimization tactics, including control groups, to measure true incremental revenue and ensure a consistent uplift in conversions. 📈 Listen to the full podcast episode here: https://lnkd.in/gFhrph39 #Retail #eCommerce #Digital #Innovation

Last evening driving back from work, listened to Richard Cotton's podcast on how one of the largest American multinational retail corporation is changing its outlook with data and AI. 🎧 The podcast unpacks how they're using tech to make shopping smarter and supply chains sharper. Worth a listen if you're into #DataScience or just love seeing how big companies innovate. https://lnkd.in/ejnXMFXy #AI #RetailTech #Innovation

Redefining efficiency in the digital age means empowering our teams to focus on strategy over redundancy. This week, Kristi Faltorusso, CCO at ClientSuccess and Founder of Keeping CS Simple, joins the #CXPulse podcast to discuss how AI and machine learning are not about replacing humans but enhancing our roles, making every customer interaction both personal and impactful. Get the full episode here >> https://okt.to/iTpqhu Interested in chatting with a NICE expert? Click here! https://okt.to/yNmZBL #CustomerExperience #ArtificialIntelligence #ContactCenter

Unraveling the complexities of AI and data to fuel business growth! 🚀 Dive into episode 2 of the SCI Podcast to discover how we demystify the intricacies of technology to unlock unprecedented opportunities for innovation and efficiency. Join us as we explore the transformative potential of AI and data analytics, making the complex simple and the impossible achievable. Find us on Spotify! https://lnkd.in/gAFAavTB Thank you Jack Langworthy Daniel H. Pham  #AIPower #DataDriven #BusinessGrowth #SCIPodcast #humanizingbusiness #globalbusiness

Redefining efficiency in the digital age means empowering our teams to focus on strategy over redundancy. This week, Kristi Faltorusso, CCO at ClientSuccess and Founder of Keeping CS Simple, joins the #CXPulse podcast to discuss how AI and machine learning are not about replacing humans but enhancing our roles, making every customer interaction both personal and impactful. Get the full episode here >> https://okt.to/7BTSGJ #CustomerExperience #ArtificialIntelligence #ContactCenter

🎙️ Check out our latest podcast episode featuring Todd Sale, Senior Vice President of Customer Experience Operations at FLEETCOR. Lang.ai CEO Jorge Penalva talks with Todd about his vast experience and knowledge in AI and customer experience. This discussion offers key insights for those looking to understand the evolving role of CX in today's tech-driven business landscape. 🎧 In this episode, you'll learn about: 🔹 The changing role of live support in customer experience due to AI. 🔹 How AI is impacting jobs and business processes. 🔹 Todd's insights on using data in AI effectively. 🔗 Listen to the episode here: https://lnkd.in/eJnZr6DA

Episode 5 of The Revenue Lounge podcast, Season 3 is out! 🎉 Stephen Smith, CEO at The RevOpz Group details out how RevOps teams can use AI to enhance the function through advanced analytics, improved data hygiene, better sales forecasting, and more. Key takeaways from the conversation: 🤝 RevOps is the driving force behind maximizing a company's revenue potential by aligning sales, marketing, and customer success teams. 🌟 The role of RevOps is evolving with a focus on AI integration, financial collaboration, and cross-functional alignment. 📈 AI is set to revolutionize RevOps by enhancing analytics, sales execution, and customer outreach for better outcomes. 🧠 The age of opinion is gone. Everything that RevOps organizations are now doing is based on the data. ♻️ Challenges lie in data tagging and ingestion, but AI tools are stepping in to streamline processes and improve decision-making. "There isn't a single part of the RevOps function that AI is not going to touch." It's going to be an incredible r(AI)ide 🏎️ ahead! Tune in to the full episode. Link in comments #revops #revenuegrowth #datahygiene #revenueoperations #ai #TheRevenueLounge

Advice from a Call Center Geek Episode 199! CX Rockstar and Influencer James Dodkins Join ACG for a LIVE AMA! (instant top 5 favorite episode we have ever done!) Envision a reality where Artificial Intelligence (AI) commandeers your customer service. Consider AI not merely conducting routine transactions but also enhancing intricate and emotionally nuanced dialogues with your customers. Is this a far-off dream or a prevailing reality? We dive into this and much more in our recent "Advice from a Call Center Geek!" podcast episode with customer experience maestro and influencer, James Dodkins from Pegasystems. We embark on a journey through the realm of 'autonomous enterprises', where businesses are leveraging AI and automation to revolutionize customer interactions and maximize operational efficiency. Looking ahead at the future of call centers, we discuss an interesting contradiction - the level of expertise required to substitute AI and automation could paradoxically increase the status of call center agents. There are some truly thought-provoking discussion points here. We conclude the hour-long episode by deliberating on the role of trust in the era of AI. This episode is a must-listen if you're contemplating the implications of AI on customer experience! The links to the episode are in the comments section! #callcenter #contactcenter #callcentergeek #ai #expivia