Brian Higgins’ Post

💡 Game-Changing Strategies from Verizon's Consumer CRO 💡 Get inspired by game-changing strategies at CX Circle 2024! Featuring Gabriel Benavides, CRO at Contentsquare, and Frank Boulben , CRO at Verizon, this session will provide invaluable insights into consumer experience. Don’t miss it on September 10th in NYC! #CXCircle2024 #ConsumerExperience #BusinessStrategy

#Technology brands share how they work with solution providers to leverage #GS1Standards to address challenges while improving the customer experience. Learn more about our track sessions and check out the full #GS1Connect24 conference agenda. http://ow.ly/U8cW50Neycx

Get along to #XperienceANZ where I will take to the stage to talk about AI adoption maturity and where organisations need to be. Do you have a complete AI strategy? Is it integrated into your Business strategy or Emergent strategy? Get along and lets explore this together.

🌟 Discover what our clients love about 6Connex! 🌟 Check out this glowing customer review highlighting the platform's user-friendly interface. Even non-techies found it a breeze to configure their SKO, saving them valuable time and resources. Ready to elevate your event planning experience? Dive into 6Connex today! #EventSuccess #UserFriendly #6Connex

Invest in your success, and be intentional with your time. Register now to learn how ShareFile can help your business get a jump start to the new year!

Are you on the journey to mastering customer-centricity within your business? We get it; it's a complex path but a crucial one 🚀 That's precisely what CLIX April is all about. This event is not just another conference; it's a beacon for those seeking to revolutionize their customer experience, engagement, and overall business strategy. With a lineup of seasoned experts ready to share their insights, you're looking at a goldmine of knowledge and networking opportunities. Don't let this chance slip through your fingers. Be part of the movement that places customers right where they should be – at the heart of every decision. 🔗 Secure your spot now: https://lnkd.in/exXfpAsP. Access requires a free MyCLI account, which takes 2min to create. Let's make customer-centricity more than a buzzword. See you at CLIX April! #TransformCX #CLIXApril #VirtualConference

Looking to differentiate your business through enhanced customer experiences and greater capabilities from your teams? Book a free strategy session with BBT this Techweek NZ! We'll share how you can navigate this and achieve the business outcomes you need, through digital solutions. Book a time here! 👉 http://bit.ly/3xJvR1w #techweek24

Whilst spending a peaceful 4th at Lake Martin, AL, attempting to even out my golfers foot tan, I finally got the time to sit down and read through "4Rocks," a book written by and gifted to me by Sean 🎤 Albertson when we met at a previous #cxexchange. I don't give credit where it isn't due, but this is a solid read for our CX space, so the credit is well earned. Read through it in one sitting! The book breaks down all the concepts and paths you need to build a CX process using easy to understand analogies and then backs them up with real case studies and quick summarized takeaways. It's an excellent visualization especially if you get stuck on those rocks that are in the way of delivering an exceptional experience to your customers. Well done Sean!

The better events keep evolving. However, all of them tend to be way ahead of what we see in real life. The rollouts and customer adoption lags the glitz and hype in most events – in many cases by years. Keep your reality filter handy Some thoughts on 3 large events this month #ces2024 #nrf2024 and #wef https://bit.ly/4aS27i0

Tom and Jerry, Batman and Robin, Laurel and Hardy, Abbott and Costello are all iconic partners that work fantastically together and are always mentioned in the same breath. Now you can add to that Onecom and Five9 #award #five9 #onecom #contactcentre #partneroftheyear #cx #customerexperience