Industry leading brands in many verticals have a massive opportunity to delight their customers, make life easier for their contact center employees, and reduce call center calls and costs. How? Leverage CSG’s AI-driven decisioning engine to harness your data to proactively anticipate and educate your consumers digitally so they never have to reach for their phones in the first place. CSG Bill Explainer will be one of the best ROI investments your company makes. Thank you Microsoft for your innovation and partnership. #UnforgettableCX
🎉 SAY GOODBYE TO BILL SHOCK 🎉 Let us explain how. Say goodbye to consumer bill shock and hello to CSG Bill Explainer as we launch a new AI-driven solution that helps consumers easily understand what’s changed in their bill so there are no surprises. Designed to anticipate and prevent bill shock, it taps the power of generative AI through Microsoft Azure OpenAI Service to personalize consumer bill insights across thousands of complex billing scenarios. This means your business can now: 📉 Deflect Call Center Volumes with Improved Digital Experiences 🤖 Automate Billing Operations 🧩 Integrate and Scale Securely By calling out the what and the why behind bill changes, you can create more engaging experiences that eliminate confusion and drive long-term loyalty for years to come. #CustomerExperience #PersonalizedExperiences #Billing
Drew LaGrossa
9mo
Great job by the CSG team. Hope you are well Brian!
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9moSo glad to continue to follow the CSG story. You’ve got great partners, people, and products. You’re doing great work!