As I stand at the cusp of a new chapter, I want to take a moment to reflect on my journey as the Head of Customer Success and warmly embrace my upcoming role as AVP, Strategic Accounts.
Wow, what a ride it's been in my last role. It pushed me to my limits, taught me to bounce back, and really hammered home how crucial it is to keep relationships at the forefront of everything. Every chat, every bit of feedback, and every planning session really deepened my grasp on putting our customers first. I've picked up a ton of insights along the way, but the biggies would have to be the magic of really listening, getting creative with solutions, and always leading with a bit of kindness. These lessons have been gold, touching both my work and personal life.
Now, stepping into the new shoes, I'm bringing all those lessons with me, plus a whole lot of buzz for what's coming. This new spot is all about getting even closer to what our clients need, coming up with innovative ideas, and pushing growth through solid partnerships. I'm all in and can't wait to use what I've learned to really make a splash.
I've got to shout out to my team and work pals - Chirag Damani, Nancy Suryavanshi, Sohum Tanksali, Shikha Sheel Madaan, Allen Brown, BVM Anirudh, my superstar CSMs. Your support, and team spirit have been everything. The wins we've racked up in Customer Success didn't just boost our company; they've set me up to jump into this new challenge with all guns blazing.
As I step into this new role, that old saying rings true - the only constant is change. This shift is a mix of sweet and sour, but it's all about moving forward and soaking up new lessons. I'm diving into this with all the energy and dedication I've always had, pumped for the new roads we'll travel and the peaks we'll conquer together.
Big thanks to everyone who's been part of my story till now. Here's to the next chapter, facing new hurdles, and grabbing more wins. 🚀 🚀 🚀
Head of Talent at incident.io 🔥
1moSo happy to have you onboard!