"Fundamentally, it's very important to get engaged... Companies that invest are more likely to reap the benefits and become more mature leaders in digital transformation," says German Soto, our Chief Strategy Officer, on Digital CxO's podcast. German discusses how digital transformation can augment the customer experience, and why engaging doesn't just mean investing huge sums of dollars, but creating an entire ecosystem of digital support for businesses. Listen to the episode. http://spklr.io/6046SVKA #DigitalTransformation #CX
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Thrilled to be featured in Episode 42 of The CX Tipping Point® Podcast discussing the transformative power of human-centered design globally. A big thank you to Martha Dorris for the engaging conversation and the opportunity to share my passion for #designthinking and the importance of involving #users in the design process. For those interested in how design can lead to more effective and efficient systems, I highly recommend tuning in and would love to hear your thoughts! #cx #govcx
🚨 Episode 42 of The CX Tipping Point® Podcast on How Human Centered Design can Improve Services Around the World featuring Nilufer Erdebil is now LIVE. In this episode, Nilufer shares her insights on: 🌎 Experience & expertise in #designthinking in Ottawa, Canada 👥 Importance of bringing #users into the design process 💡Examples of how design creates more effective & efficient systems And more! Listen to the full episode and subscribe/review through the following link: https://bit.ly/3Tcv0gL Martha Dorris #cx #govcx
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CX Transformation leader: I Help CEOs Foster a More Human-Centric, Purpose-Driven Organisation through Successful CX Transformation | Proven Global Results | PhD in CX
Everybody wants their company to be customer centric. In a conversation with Arjan (AJ) Kramer from Salesforce, we talked about what that means for organisations. We talked about digital transformation and its connection to customer experience. During the podcast we dealt with questions such as: 👉 What do we need to do to become customer centric? 👉 Do we just need to make the contact between the company and the customer so frictionless possible, or do we need to change the company culture to achieve this? Interested? Listen to the whole podcast episode with Arjan (#EP9) on the CX Energy Boost Podcast on Spotify or Apple (search for Zanna van der Aa). #customerexperience #digitaltransformation #customercentric
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I help leaders launch, scale and grow their business with Experience Management as a way of operating.
In this helpful episode, I sit down with Steve Lachance to decode the intricate world of Product Led Growth (PLG) and the indispensable role of empathy in modern marketing. 👂 Listen to the full podcast for free here: https://lnkd.in/gQGbNPvR #JasonsBradshaw #Marketing #PX #CX #ProductLedGrowth #BusinessPodcast
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The latest episode of the Enterprise Digital podcast is available Episode 90 includes discussion on #Experience #Management #XLAs and the nature of new models and approaches - why we need to ensure that we don't throw away the good stuff. Plus we need to ensure that we present the value form our new ways of working, tools etc. There's lots more too, including weird stuff about robot skin... Listen on all good podcast platforms. #CX #DX #XM #SLA #ITSM
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Is your automation amplifying chaos? Giles Taylor, Founder, Owner, and President of Trans-Solutions Consulting, highlights a crucial lesson in our podcast episode: the importance of perfecting your processes before introducing automation. Learn how proper engineering can transform your automation efforts from chaotic to streamlined by clicking the link in the comments below. #eCommerce #B2BeCommerce #DigitalCommerce
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Current shifts in innovation, the value of innovation leaders and innovation teams, culture, perception of innovation teams, connecting with consumers! More? Listen to this!
Innovation Evangelist | Innovation Talks podcast host | Helping companies maximize their innovation outcomes | InnovationOps
This week on the Innovation Talks podcast I offer a really fun conversation with Alex Slawsby about how Chief Innovation Officers shape culture and drive change. We talk about current shifts in innovation, the value of innovation leaders and innovation teams, culture, perception of innovation teams, connecting with consumers, and a lot more! You can find it on your favorite podcast app. I'll put a link to it in the comments as well.
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Customer experience strategist, researcher, and author. Keynote speaker. Tequila educator. Host of The Spirit Guides podcast.
Had a blast on the CX Wise Podcast! From breaking down the process of creating talk triggers to busting the myth that AI sets a brand apart, we covered everything you need to craft a solid CX and marketing strategy. Give it a listen at the link below! #podcast #cx #marketing
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Want to drive significant value and reduce friction in your business? Listen to the insightful discussion between Matthew Egol of JourneySpark and Robert Krugman, Chief Digital Officer at Broadridge Financial Solutions, as they explore the benefits of design thinking and how it enables organizations to build tools based on customers' needs and preferences in CX & Culture Connection Podcast. It's time to revolutionize your business! Watch the full episode now https://lnkd.in/eqFYR9_T #CustomerJourney #DesignThinking #BusinessGrowth #UserCentric #EffortlessExperiences
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🎙 Transform your product strategy with insights from Jared John R. at Watermark in our latest podcast episode, as he unravels the complexities of creating a unified design ecosystem for enhanced user experience and design consistency across platforms. https://lnkd.in/ddK-Fkzr #designsystems
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What's the secret to achieving sales success? Jim Ward, founder and CEO of BrainSell, joins Lizzy Overlund and Clint Oram to discuss on this episode of Fuel Growth podcast. Listen to learn ⬇️ ✅ The power of a positive work environment ✅ How to hire your rockstars ✅ Sale leadership mistakes to avoid And much more. https://sgrcrm.co/3wNn0v6 #CRM #sales #CX #marketing
A creative Digital Marketing and Account Management Specialist with passion for developing effective digital marketing programs, strong brands, and market value to deliver measureable, revenue-generating outcomes.
1moInteresting!