Car Dealership Guy’s Post

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Automakers and dealers are implementing manual processes and getting creative in light of the CDK outage. Here’s one example — a letter from Kia to its dealers:

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Yegor Malinovskii

Regional President at Berlin City Auto Group

1mo

From my prior experience of being hacked and shut down for days and weeks a few years ago, one thing will always stand out is how resilient and relentless our people are. We found ways to deliver cars and write RO's manually not only without DMS but without a PC since all computers were on lockdown. Those type of heroics, creativity and resiliency is what makes companies great - this is the time for true leadership if you have CDK in your store.

Michael L. Wood

General Manager of Jaguar and Land Rover of Virginia Beach & Checkered Flag Volkswagen / Negotiation Free and Single Point of Contact sales model expert / Fixed Ops expert / NCM Graduate / Lane Wood Properties, LLC.

1mo

We need VCI and AFS to step up, too! Currently, you cannot contract without CDK if that is your DMS.

Mark Proctor

President - PDS, Inc. | GM/GSM, Ford Dealer Principal, F&I Director Maximize Profit - Market Domination - Stop Wholesale Loss - Staffed Sales Events - Call 817-291-0677 for Information and Scheduling

1mo

As a Kia, Toyota and Mitsu GM, and Ford Dealer Principal, I have not commented since this began. It's too serious to make a quip. Is this the "Twilight Zone"... Ever heard of a one-pay? For years, we delivered based on credit (scores came later) and structure with an occasional recontract, and prior to that... pure structure to spot-deliver. On a particular "100 Sold" Super Saturday at T&C Ford in CLT, a transformer blew and we delivered on hand-written (should know how to do this.) or one-pay contracts. and delivered over 100 units. No excuses, just results. Find a way...

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Hyrum Montes

Territory Sales Manager @ ACV Auctions | Sales Operations

1mo

Sounds like the 4 square is making a comeback! #greenmarkersonly

Mark Taylor

Senior District Sales Manager at Kia America

1mo

We’re all in this together!

Kyle Glenn

Business Entrepreneur

1mo

I can't imagine why anyone still uses cdk. Way to many better options.

SAURABH "ROB" Patel

Automotive Re-Marketing Director @ Paragon Honda/Acura/White Plains Honda | Automotive

1mo

Just keep selling selling selling !!!! Our leads don’t stop our clients want to be served they are not aware of CDK

Trish F.

Digital Marketing Specialist | Senior Account Executive | Senior Marketing and Sales Director | Account Management | SaaS | CRM Specialist | Data Analyst

1mo

Ok guys. In full disclosure before I say anything, I LOVE Podiums AI platform. Period. That being said, this is a solution to lead routing that some may have not thought of especially if they have not been presented the product. Although Podium integrates with your DMS and CRM it requires a routing to their platform as well as your CRM. The dealers I work with that utilize Eleads (which I also love) along with Podium s AI are not missing leads and are at least able to still get customers in the door. Just offering up an easy solution to an extremely complex and difficult issue. If you sign up and get onboarded quickly (which can happen) then your leads can be worked by sales as well as AI through podium. Once Eleads and CDK are back in board, all conversations can be integrated back into the crm. If you need assistance on someone to contact then hit me up in my messages and I will get you routed. We have to work together as a team right now! Let’s show the country how the automotive industry comes together in a crisis! #podium #carbusinessrules #partners

Stuart Zalud

Director of Strategic Business Development at ACV Auctions

1mo

It's nice to see an OEM proactively helping their dealer navigate these uncharted waters. Cash Flow using KIA's suggestions should not be impacted much if the dealer submits daily, even though that submission is more cumbersome. Let's pray that customer information was not compromised. KUDOS to KIA; hopefully, others will follow this lead.

Paul Valente

General Sales Manager

1mo

You gotta react business does not stop Kia is reacting good on them Shows that they have creative leaders and thinking outside the "box" Way to go Kia

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