Carlee C.’s Post

Discover AI in CX with IntouchCX at CCW Las Vegas - Booth #1413! This year, we're focused on exploring topics like AI's transformative impact on customer service and employee experiences and revolutionizing the role of AI in enhancing self-service and customer interactions. We're also excited to share how our AI technology not only enhances self-service capabilities but also enriches overall customer interactions through automation and insights, maximizing efficiency throughout every touchpoint. 🕒 Expo Hall Open: June 5, 10 AM - June 6, 5 PM Come meet our diverse team of experts to discuss the current trends, potential challenges, and future directions of AI in customer experience. See you there! #CustomerExperience #CX #AI #CCW #LasVegas #CustomerContactWeek

The CX industry has long-established methodologies, measurements, and tools to deliver a best-in-class customer experience program. As professionals, we strive to implement these to the best of our ability in our respective organisations. Jake Pilgrim, Director and CX Advisor at Medallia, will be joining us at the Customer 360 Symposium in less than two weeks to ask us if we're stuck in a ‘sea of sameness experience loop’? Jake will explore the effectiveness of current CX programs, introduce the next frontier of experience, and level-set on the much-hyped topics: AI and Personalisation. Find out more: https://lnkd.in/gEB53iaW #Customer360Sym #CX #CustomerInsights

🚀 Leveraging AI and Digital Communications to Revolutionize Customer Experience! 🌟 In today's fast-paced digital world, providing exceptional customer experience (CX) is paramount for businesses to thrive. As we embrace the era of artificial intelligence (AI) and digital communications, the possibilities to enhance CX are limitless #AI #DigitalCommunications #CustomerExperience #Innovation #Tech #CXTransformation

Here is what #CXDay is about: 🎉 Celebrate customer facing colleagues for their role in enriching the lives of millions of customers every day. 🎁 Acknowledge your customers for their loyalty and for being the source of long-term growth occasionally providing you with valuable feedback to continuously improve. 🥇Recognize the role of CX leaders as change agents in their organizations. At times, being a change agent can feel like a lonely place. This is why we have created a community of CX leaders and regularly share content that helps you increase your impact. Want to learn more? Join us this Tuesday for a free webinar and get inspired about what’s next in CX!

🤖 AI is transforming the CX landscape, and it's time to explore the possibilities with GTS... From Smart Assistants that provide instant support to data-driven insights that shape strategies, AI is revolutionizing how businesses connect with customers, and we're right on top of these trends. Dive into the world of AI-driven CX and discover how it's boosting efficiency, personalizing interactions, and driving customer satisfaction to new heights. Are you ready to harness the power of AI to deliver exceptional customer experiences? Let's chat about how AI can take your CX to the next level! If you can dream of it, we will make it happen! 👇 #CXAI #CustomerExperience #AIInnovation #GTS #AI #CX

In today’s business landscape, success relies on customer interactions. Long waits, having to repeat themselves, and unhelpful agents drive away 96% of your customers drastically impacting your business revenue. Start prioritizing CX today to retain your customers. Achieve autonomous customer experiences with Yellow.ai's dynamic automation platform powered by Generative AI while reducing cost, increasing efficiency and achieving human-like interactions for magnitude of use cases across channels and industries. Yellow.ai #generativeai #ai #customerexperiences #cx #automation #advancedautomation #fullyautonomusexperiences #conversaitonalai #artificialintelligence Download the whitepaper today for more insights (for free) and let us know how how we may help you or your businesses!

Join the knowledgeable and energetic Jono Luk and me today at #webexone (onsite or virtual) for our session on reimagining customer experience. He will share the latest CX news and capabilities from Cisco, and I’ll talk about how #AI and #digital are driving #CX innovations in leading companies from Metrigy’s latest research. I’ll also share gaps in what businesses are offering to customers and what customers want (and don’t want!) #webexone #CX #contactcenter #AI

📊 #IndustryInsights | From personalized support to comprehensive analytics, AI-driven solutions are reshaping the CX landscape, enabling proactive engagement strategies. Ready to revolutionize your approach? Swipe to discover the transformative power of AI in customer interactions and CX. 🚀 #BeyondExpectations #CX #AI #AIDriven #CustomerExperience #contactcenter #bpo

“The integration of Artificial Intelligence (AI) in Customer Experience (CX) is revolutionizing the utility industry, driving operational efficiency and enhancing customer satisfaction.” Continuing our journey with the WE3 SmartTalk Live Series, we invite you to join us for tomorrow's session focusing on the transformative role of AI in the utility industry's customer experience landscape. In this session of the WE3 Smart Talk, James Douglas, EVP of Customer Experience at Alectra, will explore how AI is transforming customer interactions, optimizing service delivery, and contributing to a sustainable future. With Deepak Garg, CEO and Founder of SEW, steering the discussion, attendees will gain insights into the practical applications of AI in utilities, the challenges and opportunities presented by this technology, and how it can be leveraged to create exceptional customer experiences. https://lnkd.in/gTBV2vCj #WE3 #WE3SmartTalk #WE3Live #Event

Does your AI solution give you what you want? A valid questions asked by Eslam Afifi - Data, Insights & CX Manager at Legalsuper during The Customers 360 Symposium. Eslam made a very valid point where we will always need the human touch when it comes to understanding customers, translating any customer insights, and align it with the business context unique to your business. Challenge the trend, and hype of AI, often labeled as an enabler. Does what AI tells you make sense to you, your business and your customers? #Customer360Sym #CX #VoC #Customerexperience #Voiceofcustomer