Carl Dawson’s Post

"📉 Asda unveils plan to improve store experience as Q2 sales fall 📌 Asda saw sales dip in its second quarter results, as it set out plans to deliver an "enhanced and more consistent in-store experience" 👥 for shoppers during its second half. 🚀 Visit databoutique.com for data-driven insights 📊 about this news in retail 🛍️ #Asda #RetailStrategy #CustomerExperience"

Last week, I visited a DMart near me. I spent 20 minutes walking through the aisles and the next 45 minutes waiting in line to pay. This is a good problem for DMart to have, but a problem nonetheless. Could a mix of retail and quick commerce solve this issue? P.S. What are your thoughts on integrating quick commerce into traditional retail? Comment below!

Large Format Retail is an asset class with demand by retailers as they seek larger footprints for their retail offering. We are seeing retailers distribute their products direct from their store to cater for the “instant purchase, same day delivery demand” increase from consumers from click and collect and same day delivery online models. There are new retail entrants into LFR assets as they seek opportunities to expand their footprint from traditional shopping centre locations.

#Selfcheckout kiosks promised a more #efficient and #convenient #shoppingexperience for customers, but the reality fell short. #Customers were lured by the prospect of avoiding checkout lines and awkward small talk, but the kiosks were often buggy and time-consuming. This led to an increase in customer #frustration and #theft. Additionally, retailers lost jobs as self-checkout kiosks replaced cashiers. As a result, some retailers, such as #Walmart, have begun to remove self-checkout kiosks altogether. #shopping #innovationfailure #retail

As is true of so much flase management theory including automation, offshoring, outsourcing, shared services, hot desking, flexible working, matrix management, blah blah

Jisp's Scan & Save loyalty and rewards program has launched with UK northwest retailer Sudi's Stores. Sudi's Stores operates 8 convenience store locations predominantly in the Blackpool and Lytham St Annes area of northwest England. Scan & Save will offer customers discounts and loyalty rewards to help manage their shopping budgets amid the cost of living crisis. Sam Halliwell, Operations Manager at Sudi's Stores, said they were looking for a loyalty program to reward customers and help grow sales and profits. All 8 Sudi's Stores locations have now gone live with the Scan & Save program, just in time for a new promotional period with major brand partnerships. Esther Lawrence, Retail Director at Jisp, said they are delighted to welcome Sudi's Stores and confident Scan & Save will be a success for the communities the stores serve, especially given the focus on value. Scan & Save allows customers to load vouchers into a mobile app wallet and present or scan them at checkouts to redeem discounts and earn rewards on their shopping. The partnership aims to boost shopper loyalty and value, helping independent retailer Sudi's Stores thrive during economic challenges through targeted promotions and rewards. #loyalty #loyaltyprograms #loyaltyrewards #retail #retailtech #retailtechnology #uk #unitedkingdom #retailinnovation #retailsolutions #retailindustry #futureofbusiness #futureofretail https://lnkd.in/day4QsRr

Great insights from Wayne Sadin, EVP and CIO at PriceSmart, on the relationship between the customer experience and retail operations: “Usually retailers are organised by verticals: someone manages delivery, someone manages payments, someone manages category one or two, but our customers want to grab one product in one place and another elsewhere while expecting to pay for them in the same way and at the best possible price. It's our job as a retailer to think the same way and act accordingly to support our customers' intentions.“ (paraphrased) #nrf2024 #retail #pricingstrategy

Now this is interesting…whilst other retailers are removing or reducing self scan checkouts, Tesco is doubling down Removing even the need to scan groceries with their ‘magic tills’ Not sure 100% how I feel about this I like the idea in principle, but I’m not sure why they are doing it Those chains reducing self check out are responding to customers telling them they don’t like them - specifically they don’t like it when they don’t work and they are stuck waiting for help Now, looking at what Tesco are doing I’m not sure it’s going to help that The small print says you have to check your bill carefully before paying to make sure it has correctly added the right stuff This feels like more faff to me than scanning my own stuff and in the early days you know it’s going to have issues So you see I’m not sure if this is going to add to the customer experience or not How do you guys feel about this? https://lnkd.in/ehaeyjMF

Here's a video of a discussion we had this morning about one of our corporate shops where we get to experiment with retail, our POS software and websites we develop. https://lnkd.in/gKiUMGwx This suburban Melbourne business spawned a website so successful it was hived off into its own business. Now we have a second website and the physical shop itself is flourishing. All of this has been done on a tight budget. Too often retailers pursue creating shops as a monument to themselves. Our focus is on measurable success without borrowings and without stress. #SmallBusiness #Retail #ShopLocal #POSsoftware #HavingFunInBusiness

👉 Cutting #retailbusiness costs while enhancing efficiency? 👈 🌟 That's a 17% win with #AirPOSPay. 🛍 #Retailers, it's time to elevate your #PointofSale and #CardPayments game. Less cost, more value; it's smart #business. #RetailRevolution #SmartSavings #AirPOS AirPOS Ltd #retailsolutions #retailindustry #hospitality #ukretail #cardpayments #pointofsale #hospitalitysolutions #retailbusiness #retailstore #independentbusiness #RetailTech #SaveSmart