Chad Rosh’s Post

We’re less than a month away from Matik's Scale + CS Summit, and I can’t wait to join an all-star lineup of customer success leaders! This summit focuses on scaling customer success the smart way. Whether you're with a startup or part of a big enterprise, there’s something valuable for everyone. We’ll be talking about how to optimize your resources and enhance customer interactions to fuel growth across the board. I’ll be sharing some practical strategies, especially how certain tools (𝘤𝘰𝘶𝘨𝘩*𝗔𝗜*𝘤𝘰𝘶𝘨𝘩) can make a big difference. Can’t wait to dive into the details with everyone there! Make sure to sign up and save your spot today: https://lnkd.in/gP3TKt4w Can’t wait to see you all there! #customersuccess #scalecssummit #aicustomersuccess

Scaling is the hot topic item within Customer Success right now. Everyone is talking about the benefits of scaling your organization, but the reality is if you scale at the wrong time and in the wrong way, your customers are the ones who feel the pain. In this session, Seán will talk you through the signs that you are ready to scale out your CS org and what scaled success looks like for companies of different sizes; from young start ups to the Fortune 500s. You will leave this session with examples of scaled CS that you can implement, as well as find the signs that your organization is ready to scale out their plans. 📣 I Want To Scale, But Do I Need to Scale? 👤 Seán Reid - Manager, Customer Growth at Personio 🕰 11:30 AM - 12:00 PM PT on 6/6 Sign up for this session & others at Matik's Scale + CS Summit here: https://lnkd.in/grkEn2nx

Are you facing difficulties navigating your sales pipeline? We've identified the top 5 challenges that most AI SaaS startups and tech companies encounter and how you can overcome them. Swipe through to learn more about each challenge and learn expert strategies to enhance your sales pipeline efficiency. Ready to tackle these challenges head-on? Contact us today and let us help you transform your sales process! Visit nippondatatechnologies.com #SalesPipeline #LeadGeneration #SalesChallenges #SalesEfficiency #SalesSuccess #TechSales #SaaSSales #SalesTips #BusinessInnovation #BusinessGrowth #BusinessTips

The path to becoming a multi-product business isn’t always clear, but a good roadmap goes a long way. In his first article for the Forbes Technology Council, Cloudinary co-founder and CTO Tal Lev-Ami reflects on Cloudinary’s growth story and offers advice for other business leaders looking to make the shift to multi-product. Check it out: https://okt.to/HYSJlv #BusinessStrategy #ProductStrategy #NewVentures #PMF #GenAI

After the fallout of the growth-at-all-costs mentality, #RevOps teams have started taking on a more central role in driving efficient revenue growth. Most founders and investors want their companies to build the #RevOps muscle. While there is abundant advice available on what RevOps should do, a lot of it seems to scratch only the surface. We wanted to dig deeper and chat with someone who has been in trenches. Nektar.ai is excited to host Richard Sgro, SVP at Insight Partners who works with founders & GTM leaders across his portfolio and helps them evolve their GTM organizations into scalable well-oiled machines. Ankit is going to peel the onions on this exclusive Fireside Chat on "RevOps Maturity Model: Creation & Assessment." Richard has collaborated with over 180 companies, helping them place RevOps at the heart of efficient revenue generation. If you are a #RevenueOperations leader, or a Founder, or a Revenue leader who would want to setup or scale their RevOps function and build a repeatable GTM engine, this one is a must-attend. Date: August 7th; Time: 1 PM ET What You’ll Learn: Understanding the Current Stage of RevOps: Identify where your organization stands. Navigating the RevOps Journey: Learn about the different stages and how to progress. Tracking Key Metrics: Discover essential metrics for measuring success. Practical Nuances of RevOps Maturity: Get actionable insights and best practices. Richard's strategies have helped numerous RevOps leaders optimize their GTM processes, run a data-driven GTM engine, and secure that important seat at the strategic table in their GTM organization. You will find the link to register in the comments. #CRM #SalesOps #GTM #revenue

PARTNER NEWS! We are proud to announce our new, extended team of specialists and a new partnership with Kulmia Group. Our mission as 180ops is to ‘help companies take advantage of the opportunities around them with the help of technology’. In addition to our B2B revenue intelligence SaaS we want to be able to support our customers outside of technology; in navigating changes and making sure they get the best benefits out of the technology and the insights 180ops provides. To make this happen we are joining forces with a group of exceptional talents who form our extended team of specialists. Two members of this team come from Kulmia. Kaisa Ilola brings her extensive experience as a change leader into our team. With her role as COO and Partner at Kulmia Group Oy, she's adept at navigating transformative shifts, aligning well with Kulmia Groups’ focus on improving sales and customer experiences for over twenty years. Tommi Patanen, CEO and Partner at Kulmia Group Oy, blends strategic thinking with a passion for change. Great at leading big changes, handling complex projects, and making organizations more adaptable, he is a key addition to our extended team. Read more about Kaisa and Tommi from our website, link in the first comment. 🟣 What exactly does Kulmia Group do? Kulmia serves as your business development partner, offering a comprehensive solution to navigate change and drive success. Specializing in sales leadership and coaching, organizational and process development, as well as change management, Kulmia is dedicated to empowering your growth journey. Kulmia’s approach is grounded in visionary insight and collaborative action, translating discussions into tangible results. Kulmia’s team prioritizes clarity over complexity, transforming essential information into forward-looking insights that keep you ahead of the curve. 
 #180ops #b2b #revops #SaaS #revenue #commercialmanagement #management #growth #tools #ai #data #datadriven #partner #kulmia #extendedteam

Our client Hyperscayle LLC recently released the Hyperscayle RevOps Maturity Model to describe how an organization’s RevOps maturity evolves as it scales. The Maturity Model helps companies understand what "good" looks like across five RevOps categories: leadership alignment, process definition, team structure, systems & tools, and data foundation. These five categories cover a holistic RevOps program, and it’s a great framework to use to organize RevOps efforts and prioritize the right things. The article below dives into how the RevOps Maturity Model is designed, and how to best use it. #RevOps #revenueoperations #marketingops #salesops #revopsmaturity

The GTM Spotlight series begins with some thoughts from our friend and CS leader Jan Young, MBA, CSPO, CSM! In our first post, Jan shares some big picture thoughts and predictions for the upcoming year in tech - also highlighting how CS will continue to be a key driver for growth. Link to the interview in the comments! #customersuccess #RevSetter #GTMspotlight

February brought a double dose of insights! 🎉 From sharing SaaS experience and technologies with eager students at Munster Technological University (thanks Mick O'Callaghan for the invite!) to moderating a chat with sales leaders at Sales Sessions about building a data-driven culture (and the human touch, of course!). Here are some insights: - Attitude is the real MVP at work. 💼 - SaaS tools are gold—teach them early, win big! 🛠️ - Get your team in on the strategy game, it's the ultimate motivation booster! 💡 - Sales metrics? Less is more. Choose your battles wisely! 🎯 And guess what? Despite different backgrounds, both groups shared a hunger to learn from each other! 🌟 AI might be making waves, but nothing beats good art of sharing insights! 😉 #saas #revenueoperations #sales #growthmindset

😅 When's the right time to start thinking about customer success at a startup? From. Day. One. Of course! 🎯 ➡ So, how do you build systems that ensure, measure, track and drive customer success in the early days? When do you hire a team to own customer success? ✨ Rosie Roca will be joining us at Pear VC's *Zero to $1M: Winning Early GTM* on September 5th to discuss ALL things early stage customer success!!! ✨ Rosie is the Head of Agent Development at Sierra, where she leads a team of incredible product managers and agent engineers who build conversational AI agents for consumer brands. Before joining Sierra, Rosie was on the executive team at Hopin, and oversaw Sales, Customer Success, Operations, Product Support, and Services teams at different points of her tenure. She also served as SVP of Customer Experience in the Small Business Essentials unit at Salesforce. Rosie’s passion for customer success and advising startups began at RelateIQ (later SalesforceIQ) as their first Customer Success Manager in 2013. Earlier in her career, she worked in Market Research and Strategy at the Kraft Sports + Entertainment Group (New England Patriots, Gillette Stadium). 🚀 ➡ Zero to $1M is now SOLD OUT, but more details and info about the waitlist can be found in the link in comments! #founderledsales #GTMconference #earlystagecompanybuilding #pearvc #customersuccess