Nikhil Chandhok’s Post

Check out what Ann Chan, Yan Fu and the entire Berry (YC W23) team are doing for Qualtrics (spoiler alert: it's a 10x improvement over their previous solution). If you're a B2B SaaS company and want to drastically increase your onboarding and customer success, see what this amazing TRAC.vc portfolio company is doing!!

🚀 Qualtrics achieved a 9.8x ROI by deploying Berry AI! 🚀 🔥 We’re excited to announce our partnership with Qualtrics, a leader in the experience management market! Hear from Kari Ardalan on how Qualtrics has leveraged Berry (YC W23) to revolutionize their self-service offering, achieving over 65% case deflection while ensuring their customers receive the support they need, precisely when they need it! 📈 Qualtrics is now doubling down on leveraging AI to proactively onboard and activate users, driving adoption and retention. 👉 Is using AI to scale Support and Success a priority for you today? 🙋🏻♀️ Message or email us ([email protected]) to learn more about the Qualtrics customer story! 🙏 Huge thanks to Alice, Chelsea, and the entire team for their exceptional execution in making this AI deployment a success! We're so lucky to collaborate with such a smart, results-driven, and fast-moving team. #CustomerSuccess #AI #SaaS #BerryAI #BerryAICSM #AICSM #AICustomerSuccess #AICS #AISupport

Today’s CX leaders are inundated with messages surrounding AI adoption. However, all the buzz is leading to more questions than clarity: -Which use case(s) should you start with first? -Who should spearhead the AI adoption journey? -Should we stick with our SOR vendor or augment with something else?  And perhaps most critically, how quickly can my team and I see tangible results? To help provide answers and insight, we’re hosting a Fireside chat on July 11th with our customer Steven Davis, Senior Director of Enterprise Support at Gainsight at 1:00 pm PST. Steve and his team have moved away from reliance on transactional data and manual operations. Learn how he’s leveraging entitlements, AI Agent Copilots and contextualized data to transform support operations from zero/bottlenecked efficiency to hero status across 4 product lines and a global support team. RSVP here: https://lnkd.in/gPJAU3rd #AI #Copilots #SaaS #CustomerSupport #Gainsight

Must attend fireside chat for Support leaders who would like to understand how to deploy AI for their support operations and the journey of bringing people, data and processes along! Steven Davis - looking forward to AI journey you will share and how theloops helped you in it. 🙂

Monika Aufdermauer, VP of User Success at KOHO, states that the customer support landscape is already changing and operations will look completely different in the next 3-5 years. But here's the kicker—waiting for AI to be "perfect" before you implement it could leave you behind.In our latest interview now up on our blog, Monika shares insights on: ✅ Successfully integrating AI into your CX strategy ✅ Identifying key team members for implementation ✅ Setting realistic performance expectations for AI tooling ✅ Her vision for the future of support One standout tip? 'The faster you embrace AI, the more success you'll achieve with your internal teams.' If your 2025 planning has AI in the mix, read the full article now: https://bit.ly/46H56s6 #CustomerSupport #FutureOfCX #WomeninCX #SaaS #AI

The software industry is at a critical turning point. Embracing explainability as a core strategy is key to emerging as leaders, while resisting this shift may lead to a loss of customer confidence and market share. The era of obfuscation is behind us; the era of explainability has dawned. Link to the article in the comments 👇 #softwareengineering #saas #observability #SRE #ai

Accelerate Your Business Outcomes With Data & AI Join us and immerse yourself in the future of customer experiences, propelling business growth alongside industry leaders at the Salesforce World Tour in NYC, the premier event fostering innovation in AI to accelerate your business outcomes. Secure your spot for 1:1 consultation with leaders in data and AI. Link in comments #salesforceworldtour #worldtournyc #AICRM #dataAI #salesforce

#AI is transforming the #SaaS landscape, driving #growth and #innovation. As AI evolves, it reshapes business operations, customer engagement, and security. To capitalize, SaaS companies need a strategic approach to AI integration. Our AI Blueprint is your roadmap. Enhance customer experiences with AI-driven personalization, optimize operations through intelligent automation, and strengthen security with advanced detection. With AI enabling scalable infrastructure and faster decisions, your business will manage risks and sustain growth. At Netsmartz, we’re here to help you safeguard your future and drive innovation every step of the way. Ready to embrace the AI-driven future? Discover how we can support you: https://bit.ly/4bz1byN   #GrowthHacking #FutureTech #BusinessInnovation #netsmartz #artificialintelligence

Dinghan Shen and Yuan Xue, high school buddies, have cracked the code to transform the mundane survey experience. Trove AI, a SaaS platform launched just 6 weeks ago, already captivating 1,000 users worldwide, including a London spa, a Boston K-12 school, and a Latin American travel agency. Powered by GPT-4 and proprietary fine-tuned models, Trove AI enables users to create conversational surveys, injecting empathy and engagement into the often tedious questionnaire process. Zayd Enam and Tim Shi, co-founders of Cresta, have invested in Trove's pre-seed funding, recognizing the potential in this groundbreaking approach. Trove aspires to be more than just a survey platform, aiming to evolve into a comprehensive "customer and employee experience management platform." Shen emphasizes the blend of #SaaS (80%) and #AI (20%) as the key to Trove's value proposition, providing features beyond mere survey creation. The platform's goal is ambitious, encompassing everything from survey creation, response, analytics to CRM integration, creating an AI-generated feedback loop. With #CRM integration, Trove can automate ticket creation and send personalized follow-up emails, reshaping experience management workflows from scratch. In an era where AI-driven survey solutions are thriving, Trove AI stands out by redefining the survey landscape with a focus on human-centric, engaging experiences. #TroveAI #GPT4 #Survey