Charm.io’s Post

Operating a data platform, there's no better feeling than when a customer shares how you helped them grow. Check out our case study with Wayflyer below! Charm.io #Charm #DTCData

Ecom Tech Winners: Loyalty 🐕 Staying firmly within my niche of post-purchase CX for my next winner prediction, my big bet here is the opposite of my previous post (subscriptions)! Yes, I chose Yotpo for subs Yes, Yotpo also has a 'loyalty' product Yes, I back Yotpo despite believing that Stay have an inspiring founder story However... What the team at Inveterate, Inc is doing follows a core business principle, which is critical for Bogdan Maksak 's vision at DigitalGenius "Use your unique viewpoint as your North Star" Your secret sauce, which you can only gain from your niche experience, needs to guide everything you do For example: At DG, we believe it's our deep integrations that allow us to stand out from the crowd - AI isn't enough; agents take complex actions, so your CX Automation platform needs to take complex actions too The unique insight that Inveterate is exploting? 'Brands' have 'fans' You don't need to offer bloody "points" or a meaningless email subscriber discount in order to get people to commit to your brand... They built one of the biggest/best Shopify agencies in the world and invested in a pile of software winners... What they're building now is game changing for the brands they work with... If Inveterate isn't valued at >$150m in 2 years, I'll eat David 's hat! No side bets on this one: if you sell loyalty SaaS then Inveterate is coming to steal your milkshake #ecommerce #tech #partnerships

Hey everyone! 🎉 Exciting news from the Gorgias crew—we've just secured an additional $29M in funding, thanks to our amazing partners SaaStr, Alven and Shopify! Here's the scoop: Day in and day out, we're diving deep with ecommerce brands, and it's crystal clear that success is all about delivering fast, personalized customer experiences. That's where AI comes into play, making it all doable for brands of every size. With this fresh infusion of funds, our focus is sharper than ever. We're gearing up to help ecommerce businesses automate over 60% of their support with AI. This means more time for handling the really delicate stuff, looking after VIP customers, and boosting sales. I'm super stoked to be part of a team that's not just talking about AI but actively shaping a new era of customer experiences with it! Curious about the details? Click through to read more about our journey and what's next 👉

As the CTO of Troquecommerce, I'd like to shed light on the strategic technical actions that have fueled our remarkable growth in just 20 months during our journey towards optimizing the post-sale experience for e-commerce businesses across Brazil. 📦✨ 🔗 Connecting E-Commerce to Efficiency We're dedicated to automating the exchange and return processes for e-commerce platforms. We've harnessed the power of innovation to bring you not one, but two game-changing products. One focuses on seamless exchanges and returns, while the other revolves around real-time package tracking – both integral to the post-purchase journey. 🔄📮 🚀 Iterate, Iterate, Iterate! Our journey began in January 2022 with a bold MVP launch. In just 20 months, we've celebrated the support of over 500 paying customers! 🎉 How did we achieve this incredible feat? By championing rapid releases and iterative enhancements. We understand that constant evolution is key to staying relevant and valuable in the fast-paced world of tech. 💡🛠️ 🛠️ Behind the Scenes: The Power of a Dedicated Team Our strength lies in our small yet mighty team. Comprising of passionate developers most of us since day one of the product, we drive innovation through more than 10 releases daily. We've crafted over 100 integrations, connecting our products seamlessly with various platforms. Trusting our technical team and giving them the autonomy to create has been our secret sauce! 🙌💪 🤝 Collaboration at the Core Collaboration isn't just a word here – it's our way of life. We actively participate in sales meetings alongside our sales team. Why? Because we believe in offering strategic insights to help our customers maximize the value of our products. It's more than just a transaction; it's about building lasting partnerships. 💼🧠 🚀 Small, Cohesive, and Velocity-Driven Our cohesive and tight-knit team ensures that we move fast while staying aligned. Every member contributes directly to our success. From developers who are active in support chats, ensuring our customers receive accurate solutions, to our collaborative mindset, we've woven a culture of innovation and care. 🤗✅ At Troquecommerce, it's not just about the software – it's about the revolution. It's about redefining the e-commerce landscape in Brazil and beyond. It's about embracing the spirit of rapid iteration, valuing our team's autonomy, and putting collaboration at the forefront, one release at a time! 💥🌟 #saas #b2b #logistics #ecommerce

Harnessing Real-Time Analytics in Hyperlocal eCommerce - RTInsights: The world of hyperlocal eCommerce is getting bigger as newer businesses and startups are jumping on the bandwagon. With data becoming central and ... #bigdata #cdo #cto

Exciting Milestones Ahead at Upboost! 🚀 We're thrilled to announce that this month alone, we've welcomed 10 new clients to the Upboost.ai platform, with many more in the pipeline! Setting an ambitious goal to 6x our revenue this month and the next, we're determined to soar to new heights. Welcoming larger enterprise clients onto our platform is a testament to our growth trajectory. Their presence not only elevates our revenue but also allows us to dedicate time and resources to supporting smaller businesses, fostering a thriving ecosystem. In the midst of this exciting growth phase, we're navigating the challenges of onboarding multiple clients simultaneously while driving sales, managing development tasks, and ensuring smooth daily operations - all with a lean team. It's a testament to our commitment to disciplined execution and teamwork. Looking ahead, the next two months will be intense as we use this time for debugging, gathering feedback, and fine-tuning our offerings before making our debut on the live Shopify APP store. Get ready for a wave of marketing and sales automation as we prepare to reach even greater heights! Join us on this exhilarating journey beyond the moon! 🌙 #Upboost #Milestones #GrowthGoals #Teamwork #Innovation #Shopify #Automation

We are in an era of un-bundling in the software world. In the early 2000s, the name of the game was horizontal domination. Build a SaaS product that works well across multiple industries and get as many customers as possible (Slack & Shopify are a great examples here). But these days, software companies are niching down and going "vertical" in 1-2 industries rather than "horizontal" across dozens of industries. This allows for deep specialization, but isn't always ideal as some software companies try to be "all-in-one" solutions with closed ecosystems, forcing customers to use their software for every part of their business from inventory management and online orders to payments and insurance. We see this style of "vertical" SaaS with companies like Toast (Restaurants), Airbnb (short term rentals), and Dutchie (cannabis). Then there are the companies that also try to be hybrid marketplace + SaaS (ie. Doordash, Weedmaps, etc) which carries it's own list of issues. But there is another way to do vertical that isn't closed off. You can pick a group of closely related business functions and stay narrow. A great example of this happening right now is in the restaurant space with companies like Thanx, Owner.com, BentoBox, and Lunchbox. All 4 of these companies are "vertical" SaaS that focus on restaurants and specialize in 3 main areas: 1. E-commerce (online orders) 2. Loyalty (rewards) 3. Marketing (email, sms, push, etc) And at the same time, these companies stay open to integrate with other restaurant tech platforms such as POS and payments, allowing customers to essentially build a tech stack that works for them, rather than forcing them into a closed ecosystem. We're going to see this new type of vertical SaaS continue to gain steam across industries in 2024 and beyond. One big area of opportunity I see is in the short term rental space with specialized software by property type (ie. Park for campgrounds) that allows operators to move away from the currently dominate marketplaces. But beyond that, I expect to see this type of software focused vertical-ization in many, many industries including highly regulated ones like cannabis and alcohol.

Have you got the right eComm tech stack for your business? The team over at Rusty Monkey put out a great video on this recently, as part of their Monkey Monday series (love the name). One point that stood out to me was that reviewing your stack often starts as a cost cutting exercise but can also highlight limitations in your current set-up where you need to optimise. Have you ever experienced this yourself? #ecommercetech #martech #ecommercemarketing You can view the full video here: https://lnkd.in/eJaRAUC8

At the heart of E-commerce now more than ever is the deepening relationship between firms and their customers. Gone are the days when it was enough to just sell a product or service; thanks to innovative SaaS platforms, businesses can now deeply engage with customers in the context of their brand environment, creating a powerful sense of loyalty and belonging. Meet Voycer Digital GmbH, led by founders hiram bingham and Michael Nenninger. They're redefining what customer engagement in ecommerce looks like. From being a robust source of user-generated content to driving brand recognition and customer retention, this Munich-based startup is steering the future of SaaS platforms. As a full-service provider, Voycer doesn't just offer technology, their experts also provide management services and design bespoke community strategies, ensuring successful community growth. Get the full scoop here: https://lnkd.in/ewKzERv2 This is what the future of e-commerce looks like. An evolving landscape, powered by innovative startups like Voycer. Let's continue to watch and learn as they shape the next era of customer engagement! #EUStartups #Ecommerce #CustomerEngagement #SaaS #Voycer #Innovation