Chelsea Groton Bank’s Post

This is how our customer service week at Crust Africa went. Honestly, without our customers there will be no mee... Customers are considered the life blood of any organization and should be held in high regard, hence the need to continually maintain a cordial relationship with them while bringing resolutions to their varying complaints in the work space. #customerserviceweek #Fintech #Financialinclusion #BankingtheUnbanked

We've all been there - faced with a challenging customer who's testing our patience. But remember, in the world of business, every interaction is an opportunity. Here are some tips to help you handle difficult customers effectively:

Here is what I realized today ... operations and personal reflection are connected by a common thread. I think org and system design should be an extension of our personal character and values.

If your real estate business can’t say the same about your utility connection provider I think it’s time to pick up the phone and give me a call to hear about how we do things differently!

We started trialling our 4.5 day week last month and 4 weeks in, here's how we're going: 🤔 1. Everyone seems happier and more content. 2. Without any of my input, everyone has been filling in for each other. 3. Customer response times have remained consistently great. 4. Production timelines also consistently great. Not related to these points but just for context, revenue and leads are significantly up on last year. One interesting benefit that I wasn't really expecting is that the fact everyone fills in for everyone else (without any input from me) which has meant that we've needed to simplify everything we do. We're in the first step on a long journey at making our processes nice and clear but each team member has really stepped up to make things better so others can slot in. I'm trying to think of some negatives but no huge ones jumping out so far. I will say, we get much busier from March / April so I'm sure we'll have new challenges then. 😀

CAB - Customer Advisory Board at Redwood Logistics I had the pleasure of joining this group of bright minds and client partners last week. Observing shared concerns, interests, and opportunities was a great way for me to understand what shippers are experiencing as Q4 approaches. The guest speaker was super motivating as well! 🙌🏾 #customeradvisoryboard #cab #logistics #supplychaintrends

Countdown in full force, https://lnkd.in/e7B_hJMD

We’re just one day away from our next Customer Service Game Changers conversation! Join us as Front CEO Mathilde Collin and Rippling CEO Parker Conrad share why making your support metrics public is worth the risk. They’ll discuss: 📈 The ROI of making your support metrics public  🚀 How to maintain support stats that far exceed industry benchmarks…and why you can’t hide behind rosy averages  👪 Why *everyone*, from leaders to engineers, should directly engage with customers Save your seat: https://lnkd.in/gzqJjgUp

New approach and less focused on sponsored-led content. Should be a very interesting summit and if you’re involved in travel procurement I’d recommend you consider attending. The ROI on cost and time should be easily covered.

Meet Arthur Anthony, a Managed Mobility Services (MMS) Customer Operations Analyst at Motus! Arthur has been with the team for 8 years. If his last meal were a slam dunk, it'd be a steak and salad combo—the MVP of dinners. 😋 Watch the video to learn about Arthur!