Chiew May Cheong’s Post

𝗔𝗱𝘃𝗮𝗻𝗰𝗲 𝗬𝗼𝘂𝗿 𝗖𝗮𝗿𝗲𝗲𝗿 𝘄𝗶𝘁𝗵 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝗳𝘂𝗹 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝙉𝙏𝙏 𝙏𝙚𝙘𝙝 𝙏𝙖𝙡𝙠𝙨: 𝗝𝗼𝗶𝗻 𝗨𝘀 𝗼𝗻 𝗙𝗲𝗯 𝟲𝘁𝗵!   🚀𝗔𝗿𝗲 𝘆𝗼𝘂 𝗮 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗲𝗮𝗴𝗲𝗿 𝘁𝗼 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗲 𝗮𝗻𝗱 𝗺𝗮𝗸𝗲 𝗮 𝗿𝗲𝗮𝗹 𝗶𝗺𝗽𝗮𝗰𝘁 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗳𝗶𝗲𝗹𝗱? Seeking a workplace culture that values trust, appreciates hard work, and supports an outstanding work/life balance? We've got just what you're looking for!   🌟𝗡𝗧𝗧 is not just a place to work—it's a hub where careers flourish and ideas thrive. And we're excited to showcase this at our upcoming event!   📅𝗬𝗼𝘂'𝗿𝗲 𝗶𝗻𝘃𝗶𝘁𝗲𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗲𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲, 𝗳𝗿𝗲𝗲 𝘃𝗶𝗿𝘁𝘂𝗮𝗹 𝗲𝘃𝗲𝗻𝘁: “𝙉𝙏𝙏 𝙏𝙚𝙘𝙝 𝙏𝙖𝙡𝙠𝙨” 𝗼𝗻 𝗧𝘂𝗲𝘀𝗱𝗮𝘆, 𝘁𝗵𝗲 𝟲𝘁𝗵 𝗼𝗳 𝗙𝗲𝗯𝗿𝘂𝗮𝗿𝘆 𝗮𝘁 𝟭𝟴:𝟬𝟬.   Here’s a glimpse of what to expect:   🤝Soetkin Vincké will explore the dynamic partnership between NTT and Microsoft —two titans revolutionizing our industry. 🔍Geoffrey Chavepeyer will illuminate the vital mission of our Consulting Department, driving innovation and excellence. 🌱Christophe Laurent will share his inspiring journey, highlighting our unwavering commitment to individual growth and career development.   🔗𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘁𝗮𝗸𝗲 𝘁𝗵𝗮𝘁 𝗻𝗲𝘅𝘁 𝘀𝘁𝗲𝗽 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗮𝗿𝗲𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆? This event is more than just a gathering—it's a launchpad for your professional growth.   👉 𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄/𝗙𝗶𝗻𝗱 𝗼𝘂𝘁 𝗺𝗼𝗿𝗲 𝗵𝗲𝗿𝗲: https://bit.ly/3vDZ7G1   We look forward to seeing you there! #innovationintech #techindustryinsights #professionaldevelopment #microsoft #technicalarchitect #ntt

𝗧𝗵𝗲 𝟮𝟬𝟮𝟰 𝗚𝗮𝘃𝗿𝗶𝗲𝗹𝗹𝗮 𝗦𝗰𝗵𝘂𝘀𝘁𝗲𝗿 𝗜𝗔𝗠𝗖𝗣 𝗗&𝗜 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 𝗔𝘄𝗮𝗿𝗱𝘀 deadline is extended to 𝗙𝗲𝗯𝗿𝘂𝗮𝗿𝘆 𝟭𝟵! 🏆 At the start of 2024, we recognised how everyone seemed to pick up the pace quickly and hit the ground running. Plus, the Microsoft awards season is almost in full swing, so we know you'll get even more busy. To help, we decided to give you ten extra days to prepare, craft, and submit your D&I stories. And don't worry; this one is much easier, unlike most awards procedures. It requires a simple Word doc with up to 4,000 characters that answers A and/or B): 🅰️ Provide examples of how your leadership implements at least one area covered in 𝗚𝗮𝘃𝗿𝗶𝗲𝗹𝗹𝗮 𝗦𝗰𝗵𝘂𝘀𝘁𝗲𝗿'𝘀 𝗕𝗲𝗖𝗢𝗠𝗘 𝗔𝗟𝗟𝗜𝗘𝗦 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 - Connect, Outreach, Mentor, Empower, Advocate, Listen, Lift, Include, Elevate and/or Sponsor - to become a more diverse and inclusive organisation. 🅱️ Talk about your company's 𝗱𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆, 𝗲𝗾𝘂𝗶𝘁𝘆 𝗮𝗻𝗱 𝗶𝗻𝗰𝗹𝘂𝘀𝗶𝗼𝗻 𝗯𝗲𝘀𝘁 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲(𝘀) related to gender, race, ethnicity, religion, disability, neurodiversity, age and/or sexual orientation. Share how the D&I initiative has enriched your company culture or brought value to the broader partner community. Like last year, Gavriella Schuster will personally help us select winning organisations with the most inspiring, diverse and inclusive programs, and the winners will be announced in mid-March 2024. Ready to showcase your diverse workplace? Great! We are looking forward to learning about your unique company culture. Follow the link below to get the details and submit your entry. 👇 https://rb.gy/wmj467 #iamcp #microsoftpartners #awards #diversityandinclusion #futureofwork

Reporting on the Latest in DEI News: https://lnkd.in/dSeJyies Business Insider recently reported that Microsoft laid off their entire DEI team, citing “changing business needs” and where diversity and inclusion are ‘no longer business-critical’... Contrarily, the same leaked internal message laying off an unspecified number of employees also stated⤵: “Our D&I commitments remain unchanged. Our focus on diversity and inclusion is unwavering, and we are holding firm on our expectations, prioritizing accountability, and continuing to focus on this work.” I’ve been sharing on anti-DEI news for some time now, and I’m tired. It’s time for a different approach.🔀 If you know you know. For those who don’t — follow me.👤 But I want to take another moment to, again, encourage folks to get certified. It's crucial to have tangible proof of your efforts as the landscape of DEI evolves. 📢If you're with an organization that truly upholds DEI values, make sure to document your achievements and continue your education to remain adaptable and resilient. We know DEI works (Read my post on DEI fearmongering tactics): https://lnkd.in/dNaKvvzM - 82% of surveyed employees said that DEI training directly impacts their likelihood of staying at their current organization. - 84% said that DEI training directly impacts their feelings of inclusion at their current organization. The same systems that DEI work aims to dismantle are currently working against it, fueling this anti-DEI shift. For more insights and information on the evolution of current DEI pushback, search ‘DEI’ and ‘AntiDEI’ in my posts to catch up on what’s been happening over the past year. (I could write a book, but for now, I write on LinkedIn) If you are a workplace leader interested in talking about your organization’s DEI journey, book time on my calendar: https://bit.ly/3s4wr7K #DEI #DiversityAndInclusion #InclusiveWorkplaces #AntiDEI #EmployeeFirst

💥Microsoft has laid off it's DEI team stating... "DEI programmes everywhere are no longer business-critical". 📢So here are some DEI business critical facts... 🟢Enhanced Innovation: Diverse teams are more innovative. McKinsey reports that companies in the top quartile for ethnic and racial diversity are 35% more likely to have financial returns above their industry medians. (McKinsey & Company) (BCG Global). 🟢Improved Financial Performance: Companies with greater gender diversity on executive teams are 21% more likely to outperform their peers on profitability. Similarly, companies with high ethnic and cultural diversity are 33% more likely to outperform on profitability (McKinsey & Company). 🟢Attracting Top Talent: 67% of job seekers consider a diverse workforce an important factor when evaluating companies and job offers. (Financial Times). 🟢Increased Employee Engagement: Employees in inclusive environments are more engaged. According to Gallup, employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work (Built In). 🟢Better Decision Making: Diverse teams make better decisions up to 87% of the time. The combination of varied perspectives and backgrounds enhances the quality of decision-making processes (BCG Global). 🟢Higher Employee Retention: Companies investing in DEI see higher retention rates. Employees who feel included are less likely to leave their jobs, reducing turnover costs and retaining valuable institutional knowledge (Financial Times). 🟢Greater Market Share: Diverse companies are better able to capture new markets. A study found that for every 10% increase in racial and ethnic diversity on the senior-executive team, earnings before interest and taxes (EBIT) rise 0.8% (McKinsey & Company). 🟢Enhanced Company Reputation: Organizations known for their DEI efforts enjoy a better reputation. This reputation attracts not only top talent but also loyal customers and clients who value corporate responsibility (Built In). 🟢Compliance and Risk Management: Implementing strong DEI practices helps companies comply with legal requirements and reduces the risk of discrimination lawsuits. (Financial Times). 🟢Long-term Sustainability: Companies that prioritize DEI are more resilient and adaptable to market changes. A diverse and inclusive workforce is better equipped to handle disruptions and seize new opportunities, ensuring long-term business sustainability (McKinsey & Company). If innovation, market share, financial performance and employee retention are not business critical then carry on. #DiversityAndInclusion #EquityInAction #InclusiveWorkplace #BelongingAtWork #DEIMatters #EmpowerDiversity #InclusiveLeadership #DiversityInTech #EquityForAll #InclusionRevolution Source https://lnkd.in/eGzBPgyu

#HeyCS👋🏼 - looks like I'm going to have to change my handle to #HeyCX👋🏼 😏 Today marks 1 full month 🎉 since I started as the Customer Experience and Support Manager at ReadyTech Government, where we exist to help communities thrive. What am I actually doing now? It's been an exciting month getting my head around the honour of representing 11 people in my team and almost 300 customers around Australia - mostly local councils and some government bodies who use Ready Community software (https://lnkd.in/gcTbscip) to serve their communities. Being responsible for CX&S, I make sure that our customers get the results they need and I ❤️ knowing the work I do has a real impact on the lives of millions of Australians every day - it's tangible and meaningful! Where have I been for the last month? I didn't post earlier because I don't often believe those posts where someone's in their first week on the job and saying how wonderful everything is. I think it takes longer than that to really know you're invested in where you work and that your workplace is invested in you - but I'm there now. 👍🏼 One month in, I've had a wonderful onboarding and I feel like I belong and have a long, challenging and worthwhile journey ahead of me here. Who do I need to thank? Michelle for thinking of me for this role and playing a huge part in making it happen - glad to be joined at the hip with you on this journey. Thanks also to my wonderful referees Aaron and Scott, who both went well out of their way to vouch for me when I reached out to them. Does this mean I've left #CS? Yes and no. On one level, I'm glad to not have the word "success" in my title anymore because there's often so much out of the control of CS teams that will impact whether their customers are successful or not. It can be a heavy cross to bear. On the other hand, we can always control the experience we create for our customers - in good times and in bad. It's a surprisingly different mindset, even if the end goal is always the same: get customers results that they value. I'm still looking forward to sharing everything I learn in this role, because whether you're #CS or #CX, it's going to be relevant. Final thanks: Big shout out to Carly Agar - while a lot of her job-seeking coaching content is aimed at newer people trying to get into CS, I've been in the industry for 14 years now and I tell you no-word-of-a-lie that I followed her playbook and advice to a tee when I was preparing and interviewing for this role, and probably would've failed if I hadn't. She absolutely nails it with the advice she provides. If you're struggling to find work in this industry and haven't been following Carly, you should do that. Now. It worked for me. #customersuccess #customerexperience

🚀 Get Ready for the 3rd Annual Tech Path Conference! 🚀 We are excited to announce that Amdocs’ much-anticipated Tech Path Conference is back for its third year! This internal event is designed to fuel your passion for technology and accelerate your professional growth. 📍 Locations: Israel & India (with global live streaming) What to Expect: ✨ Inspiring Keynotes: Hear from some of the brightest minds in the tech industry who will share their insights on emerging trends, innovative solutions, and the future of technology. 🛠️ Hands-On Workshops: Engage in interactive sessions to dive deep into the latest tools and technologies, enhancing your skills and knowledge. 🌐 Global Networking: Connect with colleagues worldwide, exchange ideas, and build a network that spans continents. Why Attend? At Amdocs, our people are our greatest asset, and your growth is our priority. The Tech Path Conference is a testament to our commitment to investing in your professional development. By participating, you’ll gain invaluable knowledge, inspiration, and skills that will empower you to excel in your career. Don’t Miss Out! Whether you’re attending in person or tuning in via live stream, this is an event you won't want to miss. Let’s come together to learn, innovate, and lead the future of technology. 🎥 Call to Action: Encourage your coworkers to attend the event live or through the stream. Together, we can make this year’s Tech Path Conference the most impactful yet! 📢 Spread the Word: Share this post and tag your colleagues to ensure they don't miss out on this fantastic opportunity.  #LiveAmazingDoAmazing #AmdocsTechPath #EmployeeGrowth #ProfessionalDevelopment #TechConference #Innovation #FutureTech #GlobalNetworking

Back home for the holidays, the usual question surfaced again: "What is it that you do again?" Born into a family of musicians, my tech gig at Twilio always feels a bit like explaining rocket science to composers. This year, armed with insights from our director who did some fantastic work outlining our roles, I tackled the question. "I design the Support," I explained. With the customer journey in focus, my role as a Supportability Engineer involves creating a hassle-free experience so folks can easily get into Twilio products and find support if things go sideways. For the first time, the response wasn't the customary "oh" and move on to another topic. Instead, I got a genuine "That's really cool! Companies like X and Y need someone like you." At that moment, I felt a renewed affection for my job. "They finally get it!" I thought. It's not just about making products; it's about ensuring they don't make life more complicated for final consumers, people like my family. They're the epitome of the end-users I work for — folks who don't need to understand tech intricacies, but just want it to work seamlessly. As I head into the new year, I can't help but think more companies could use a dose of what my team does at Twilio. It's not just about the product; it's about envisioning how customers experience it and making sure it eases their lives. Kudos to Suzette Kleynhans, our director, for giving us the framework to do just that. Here's to a tech world where our roles make more sense to everyone, where innovation meets practicality seamlessly, and where the support behind the scenes shines. 🚀😊

Another reminder to surround yourself with people who have different backgrounds and viewpoints than your own. While it may be more comfortable to have everyone thinking the same way, you are more likely to develop blind spots and less likely to have new and innovative ideas.

Ready to dive into the weekend like a champ? 🚀 Before we kick back, let's take a moment to celebrate the powerhouse that is teamwork at Precept IT! 💪🏼🌟 🌐 With offices in Belfast, Dublin, and London, and a proud Microsoft Partner badge, we're not just your average MSP. We're your go-to tech dream team, and here's why our teamwork makes the dream work: 🤝 Our IT Helpdesk is where the magic happens. It's like a symphony of skills and expertise! Each member of our fantastic team brings a unique specialism to the table. From tackling those pesky bugs to orchestrating seamless cloud migrations, we've got it all covered. 🔍 "The right person for the job" isn't just a saying here—it's our mantra. Collaborative brilliance is our secret sauce. Our team members work together like bread and butter (or tea and biscuits if you're in the UK 😉) to ensure you get the best solution every time. 🧠 Knowledge sharing is our jam! We're not just about solving problems; we're about nurturing a culture of growth and learning. When one of us learns something new, we all level up. It's like a tech treasure trove, and we're sharing the loot! 💡 And speaking of leveling up, motivation runs through our veins. Passion for tech is what brought us together, and it's what keeps us going. When you love what you do, it shows in the results we deliver to you! So, what does all this mean for our incredible clients across the UK and Ireland? 🌍 🚀 Imagine having an IT partner that's not just "stuck in the mud" but is racing towards the future with boundless energy and rigor! We inject innovation and enthusiasm into every solution we create, ensuring your tech challenges become triumphs. Ready to revolutionise your IT experience? Let's chat! Reach out if you're ready to upgrade your IT game and embark on a journey with a team that's all about excellence, collaboration, and bringing your tech dreams to life. Wishing you an amazing weekend filled with joy, relaxation, and perhaps a bit of tech geekery on the side! 💻🎉 #TeamPreceptIT #TechDreamTeam #ITInnovation #WeekendVibes

New Week, New Opportunities! Dear Dynamics User community, Happy Monday! As we embark on a fresh week, let's embrace the endless possibilities that lie ahead. This week is a blank canvas, waiting for your ideas, creativity, and determination to paint a masterpiece. Seize the opportunities, big and small, that come your way. Remember, every challenge is a stepping stone, every setback a setup for a comeback. Embrace the unknown with enthusiasm, and turn obstacles into stepping stones toward success. Don't forget the incredible community standing with you. Your success is our success, and together, we can achieve great things. Lean on one another, share your wins, and support each other through any hurdles. Whether you're diving into a new project, overcoming a technical challenge, or simply refining your skills, trust in your capabilities and the collective strength of our Dynamics User family. This week, let's set ambitious goals, support each other, and celebrate the victories, both big and small. Success is a journey, and we're in it together! In the comment section below, mention someone who needs a boost to kickstart their week. Together, let's make this week remarkable! 💪✨ #MondayMotivation #NewWeekNewGoals #DynamicsUserGroup #CommunityInspiration #microsoft #microsoftdynamics365