Corporate speak is alive and well.
To set the scene let me quote from Through the Looking Glass by Lewis Caroll.
“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean — neither more nor less.’
’The question is,’ said Alice, ‘whether you can make words mean so many different things.’
’The question is,’ said Humpty Dumpty, ‘which is to be master — that’s all.”
We have two top contenders for this week...and the week has just started.
1. Qantas:
Who would have thought that when we purchased a ticket we actually weren't. We were buying a 'bundle of rights' to fly NOT a seat on a particular flight and that Qantas does not guarantee flight times or flight schedules'.
And, even if they did, which apparently they don't, it was 'systems limitations' that were really at fault for continuing to sell non-seats on cancelled flights.
So now we're clear - right? Wrong.
But wait...there's more
2. Hamish McLennan, he of ARU Chairmanship, let's hold a month-long party in Paris for the duration of the RWC fame, is now urging the rugby union community to channel their anger at Eddie (or him) to 'the system that needs changing'. Don't you know 'the system is broken'.
Hamish, like Qantas, absolve themselves of any responsibility, personal or corporate. The former has become an icon of 'falling upwards'...taking no responsibility for any of his decisions while the latter seems to think verbal gymnastics will bamboozle the ACCC by redefining the meaning of words like 'seat' and 'ticket' to 'bundle of rights' and 'process/system failures.
Qantas seems to miss the point. That the ACCC isn't suing them for cancelling or delaying flights, but for continuing to sell tickets to cancelled flights for an average of 16 days and up to 47 days.
So, 'the system' is to blame. The System can and apparently does, mean so many things. From no seats on a booked flight to the appointment of Eddie Jones, the resignation of Eddie Jones, the woeful performance of the Wallabies, the selling of phantom seats on Qantas flights..maybe it could even be responsible for the complete failure of central banks to pick higher inflation for longer, the chaotic approach to hitting our net zero targets?
I certainly know 'the system' is at fault for my newspaper delivery which, on 70% of the time ends up in the gutter rather than outside my front gate.
#ARU #wallabies #corporatespeak #corporateculture #busineswriting #knowledgesharing #qantas #ACCC #accountability #writemybook #bookcoaching #bookcoach
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3w😂😂 thanks for visiting Chris and gang sorry didn’t make the evening 🥰