Chris Fetner’s Post

Happy New Week! During the #ICXCEOBreakfastForum, a short story of a customer who went to a hotel for a morning meeting was told. Unfortunately, the porridge he was served spilled across his elegant coat. When the waiter realized what had happened, he approached the customer directly and requested that he give him the coat, saying he would return in five minutes. He returned with the coat after having it dry-cleaned. To what extent did the customer find this gesture satisfactory? How many approvals are required to satisfy a customer when something goes wrong within our organizations? Let's examine our systems to see where we can make improvements to enhance the customer experience. #ElevatingEXforCXSuccess

Embracing technological innovation in the restaurant industry is no longer an option; it’s essential for survival and success. 💪 🍽️ Get insights from industry leaders on the latest innovations reshaping service, efficiency, and customer satisfaction in our latest article here: https://hubs.ly/Q02nf0Jh0

🌟 Unlock the secrets to hospitality excellence with these game-changing tips! From customer delight to seamless operations, discover the keys to success in the world of hospitality. Elevate your service game and leave a lasting impression! 🛎️✨

As I wrap up my first week at Zendesk, I am finding myself even more & more wow'd with the experience. The people, the culture, the opportunities, and the work ahead is absolutely thrilling! However, as I learn more & more about the products and the impact they have - I am SUPER excited to be part of this organization. Check out the *positive* impact we've had on Liberty below, which led to an impressive 90% CSAT score (say what?!?). #zendesk #zestyzendeskian

Introducing the concept of chatbots and their growing importance in enhancing customer service and operational efficiency in the hospitality sector.

🚀✨ Revolutionize Your Restaurant's Waitlist Management with WaitMate! 🍽️📲 Say goodbye to long waits and hello to happy customers! With WaitMate, managing your restaurant's queue has never been easier. 📉✅ ✨ Why Choose WaitMate? 🔹 Effortless waitlist management 🔹 Instant customer notifications 🔹 Enhanced customer satisfaction 📩 DM us for a free demo to learn more! #Business

As a leader who is hyper-focused on customer experience, I often make my way through the world with a judgmental eye in this area, commonly questioning why a company allows bad customer experience to happen. Last week, I was having one of those days with a delayed flight (which is no joke when you're traveling with a toddler) and a less than courteous gate agent. It all turned around when a personal and kind experience over-shadowed all the bad. A flight attendant came by and dropped off a hand written note to me and my son, which made his whole morning. The kid loves mail and anything he can draw on. It made my morning too, as I am a sucker for hand written notes. It was simple with a thank you and information on our connecting flight, but it made all the difference. It made each of us feel seen in a chaotic day. That's really the essence of customer experience...making customers feel seen and appreciated, while limiting the friction. Major shout out to Sophie at American Airlines for doing more than is asked to create a memorable customer experience. I would like to highlight and congratulate a new round of Relias team members who recently won our Customer Obsession awards for May and June, who, just like Sophie, go above and beyond to improve the lives of our customers and their colleagues: Aaron Mundy, Daniel "Buddy" Martinez III, Graham Anson, Jonathan Young, MBA, Kim Black, Melissa Dreisewerd, Mollie Jamison, Olivia Champion, and Stacey Craddick. #customerobsession #customerexperience #lifeatrelias

Avoid these mistakes as a beginner in restaurant reservations: - Overbooking tables. - Missing customer preferences. - Lack of real-time updates. - Manual booking errors. With EZClik's Appointment Booking Feature, streamline your reservations, enhance efficiency, and boost customer satisfaction. Contact us for a personalized demo! Share your thoughts or experiences below! #EZClikDental #DentalTech #PatientCareSimplified #EZClikAuto #AutoSalesTech #ShowroomInnovation #EZClikDining #SmartReservations #RestaurantTecheas #EZClikPets #GroomingSimplified #PetBusinessTech

GREAT CUSTOMER EXPERIENCE I am very passionate about great customer service. When I first joined the hospitality industry, I thought that telling a guest or a customer "no" was a cardinal sin and that over-promising would make them extremely happy. But with experience comes wisdom. I now know that honesty, humility, and boldness are key to a great customer experience. It's important to offer alternatives when something isn't possible and to admit your mistakes. Ensure that you under-promise and you over-deliver in order to truly exceed customers' expectations. What's your take on providing exceptional customer service? #customerservice #hospitalityindustry #exceedingexpectations

35% of restaurant customers still prefer placing orders by phone. Our newest article How to Tackle Phone Orders in 2024 explores how leading brands reduce labor costs and tackle phone orders with tech. In this article, get further insight on: ✔️ Streamlining operations without sacrificing service ✔️ How Lunchbox Call Center maximizes revenue through strategic upselling ✔️ Enhancing customer experience and loyalty ➕ more Read the full article below. https://bit.ly/4a1b7Rb