Chris Silcock’s Post

Check out our new blog post: Discover how User Experience (UX) design plays a crucial role in guiding guests effortlessly and ensuring a seamless digital journey. https://lnkd.in/eeSUSPHZ

Ever walk into a hotel and instantly feel transported to another time and place? That’s the power of an iconic hotel. ⭐️The Carlyle in NYC ⭐️The Beverly Hills Hotel ⭐️Claridge's London ⭐️The Ritz Paris These hotels aren't just about luxury - they also share a powerful secret: authenticity. These iconic hotels deliver genuine experiences steeped in history, creating a palpable energy that resonates with guests. And many employees work there for decades, demonstrating loyalty and devotion. In a world obsessed with trends, they prove that timeless character is the true mark of luxury. What are your thoughts on the importance of authenticity in the hospitality industry? What do you think makes a hotel iconic?

💡 Why #Marriott, #Hilton and #Hyatt Don’t Own Nearly 99% of Their #Hotels ➡️ Two-thirds of #US Hotels carry the name of a major brand. ➡️ Companies like Marriott, Hilton and Hyatt don’t own or even run most of the properties. 💡 Here’s what’s behind that strategy and what it means for consumers.

Our verdict based on some hard facts.... on the impact The Peninsula hotels will have on the 5 star hotel market in London, see prior post introduction / context: https://lnkd.in/gHajbNer The impact to the RevPAR and RGI for the 33 hotels nearby The Peninsula will be significant.... Why? 1. The Peninsula Hotel decided to create a "league of their own", positioning themselves well above the rest.... for the next 365 days. The Peninsula has positioned themselves 82% above the average of their "peer group".... replacing the Dorchester, who historically commanded the price premium above anyone else.... 2. Given their superior product (time will tell if service, experience etc is more superior....) - their standard product in size is in most cases larger then the average Suite of the 5 star hotels in the surroundings of The Peninsula / Downtown London. 3. RevPAR and RGI tend to get a boost by managing to yield your Suite product.... With The Peninsula Standard product outshining your suite product.... this will significantly impact competitors RevPAR and RGI. Broader context We believe hotels should conduct (re)positioning studies and workshops on a more frequent basis, and definitely when significant events occur (like entry of a strong brand and operator).... Needless to say, DM us, and we can provide you the holistic picture and a concrete plan of action to combat the (new) risks.... #LocationIntelligence #SWOT SpotQuest TravelGenius Pte Ltd The Peninsula Hotels Mandarin Oriental Hotel Group Rosewood Hotel Group Belmont Dorchester Collection Bulgari Hotel Group Jumeirah Mark Wong Rolf Buehlmann The Savoy

'Leading hotel companies are stepping beyond the traditional hotel stay to offer bespoke experiences and strategic partnerships that benefit both guests and their bottom line.' Some great insights in this article.

Time is a priceless luxury. When guests are greeted promptly, served in a timely manner and taken care of efficiently, it demonstrates to guests that their time is valued and respected. It is one of the most distinct and subtle ways to show care for a guest. Photo: XV Beacon Hotel #forbestravelguide #hospitality #hospitalityindustry #hotels #hotelsandresorts #serviceexcellence #servicematters #hospitalitytraining

Raffles Hotels & Resorts and Fairmont Hotels & Resorts CEO Omer Acar leads both brands with aplomb, guiding their future direction, while still staying true and embracing the past. Check out the cover story of our September issue that charts his career and the trajectory of both storied, luxury brands. #HOTELS #hotelnews #hospitality #hospitalityindustry #hospitalitynews #hotelindustry #accorhotels #raffles #fairmont #hospitalityleadership

Read the Majestic blog to explore how the legacy of a remarkable car and profound personal memories have driven our brand's vision, uniting luxury and hospitality - https://bit.ly/44TkNuD ⁠ ⁠ Hospitality Advisory | Hotel Consultancy | Hotel Development

What's common to some of the world's most iconic luxury hotel groups—Aman Resorts, One&Only, and Six Senses? All three were founder-led. And the founders lost control of them due to one particular reason, says Kapil Chopra of Postcard Hotels. Find out exactly how in this excerpt of First Principles. [Listen to the full episode by clicking the link in the comments.] --------- Host: Rohin Dharmakumar, Production: Hari Krishna, Rajiv CN #TheKen #FirstPrinciples #MentalModels #Founder #LuxuryHotels #PostcardHotels

These days we hear Alot of about luxury hotels or resorts, so what makes a hotel ultra luxurious? Is it the location, food, drinks, service, price per room, what is on offer In it's totality, the activities the transport to and from the property? Is it what you get for free or is it the brand pushing a name and them trading on that name, could be a Michelin stared Chef or outstanding senior management. Ones ultra luxury is anothers not and is it worth to pay for such said luxury.