I’m often asked about the keys to building a successful, high performing #team, and to answer that, I’d turn to one of my favorite leaders, Coach K. He swears by five fundamental qualities that make a great team, which I try to invoke when building teams, as well.
This makes sense to him at his level (he's got the frecking team basketball signed in the background)...the trick is how you get the kid that has to mop the bathroom floors at McDonalds to to feel invested in and to care about the collective success of the org.
Instead of bringing in Coach K, bring in real ingredients.
Chris Kempczinski you appear to be a fantastic CEO & honest family man. If I may on this public platform, I stopped eating McDonalds years ago. Why? HEALTH issues! I have a serious question I would appreciate an honest answer. HEALTH: - Food quality concerns - Pesticides - Seed oils How is McDonald's dealing with improving the food quality, removing seed oils, preservatives, and pesticides? Make McDonald's a healthier place PLEASE (especially in the US with banned ingredients compared to other regions)
You can have all of these things and still not have a high performing team. These are indeed important factors in working well together and minimizing friction, but first, the team needs a clear vision and strategy. “Pride” enhances commitment and quality, but you still need to align pride on the same things. Teams need foremost a North Star — a common goal above any individual goals. ⭐️
The Coach K / Chris K mash-up is elite 🤝
Chris Kempczinski Joe Erlinger You are correct about those five things. Implementing them into the restaurant sometimes is the hard challenge. SO, we need to carry out the plan at each of the restaurants with the start of setting in the four basic rules I have for business. Ideology of business... 1) The managers should be working at making the busines make a profit, slight in the 5% to 15% range. 2) The managers should work at trying to put and keep the employees in the middle class economics to be able to buy cars, homes, clothes, food, hygiene, vacation, toys. 3) the managers should work at trying to maintain a business costs and products the local area population can and will buy that keep the business making profit and keep the employees in thr middle class. 4) The managers are not the high pay, and do not take money from the business for personal use, and are business money is business money oriented. So, overall ideology of business...build people's lives and careers, and the dreams of the local community.
Chris Kempczinski great list … but it needs to go to the next level. For example, ‘communication’ is great but often translates to 20 people being copied on every email and being invited to meetings where they feel excluded if left out but included add little value. Effective and meaningful communication is the next level up. Likewise ‘trusting’ people to perform is good but ‘being the wind beneath their wings’ and helping them be their best is even better. Etc.
EdTech Start-Up Founder | Mom of 6 | Lover of Virtual Coffee Chats | Customer Success Professional
1moMy son works at McDonalds and I would say making sure EVERYONE knows the mission (and the law) is paramount as my son has been in horrible situations in McDonalds' employ, things I don't want to put out in public. Talking about a high performing team while knowing what my son has put up with puts a bad taste in my mouth. I realize the CEO is SOOOOO far removed from the daily workings but you said it yourself "collective responsibility, everyone has to take accountability for the team". There is no pride or accountability where my son works IMO. I agree with James, you seem like a very kind compassionate human. Just passing along the issue of consistency between what I've seen and what your saying in the org. Long story short MCD employs MANY American youth and they're being treated horribly and taken advantage of regularly. I know there have been labor board reports here locally. If you want every employee to have pride in their work I would suggest starting with making sure they're safe at work. Sorry to go into a momma rant, I just saw this as a possible opportunity for open communication and change and jumped!