Hello Connections!
#hiring2024
#customerservicedelivery
#csdexcecutive
Experience: 2-3 Years
Position: Executive - Customer Service Delivery
Location : Chennai
SEND CV [email protected]
Key Performance Objectives:
Client Relationship Management: Meeting clients, resolving queries, seek feedback.
Internal: Collaborate with Operations team, facilitate service delivery of requests raised. Update system data regularly in CRM etc.
Up-Sell, Deep-Sell, Cross-Sell: Additional or New Services to enhance Revenue.
Client Operations: Invoicing on time, Collections to meet Aging Targets.
Contract Renewals with higher rates or more services.
Job TASKS:
Client Relationship Management:
Proactively meet with clients: Regularly engage with clients to understand their needs, preferences, and challenges.
Address client issues: Resolve any client concerns promptly and effectively.
Build strong relationships: Foster positive relationships with clients to enhance loyalty and retention.
Deep selling: Identify opportunities to upsell additional services or products to existing clients.
Internal Coordination:
Collaborate with operations team: Work closely with the operations team to ensure seamless service delivery.
Coordinate client requests: Facilitate communication between clients and internal teams to meet client expectations.
Collect feedback: Gather client feedback and relay it to relevant teams for continuous improvement.
Tech Savviness and Digital Insight:
Stay updated: Keep abreast of industry trends, digital services, and technological advancements.
Leverage technology: Utilize digital tools and platforms to enhance client interactions and streamline processes.
End-to-End Client Servicing:
Onboarding: Assist in the smooth onboarding of new clients, ensuring a positive experience.
Payments and invoicing: Manage billing, invoicing, and payment collection processes.
Client retention: Implement strategies to retain clients and prevent churn.
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