Charlie Stack’s Post

Last week my retail practice teammates Jenna Bayard, Caitlin Kenefick and Susan Hart organized a gathering of senior retail leaders in New York to discuss “How to Win with AI: The Human Factor”. I was asked to moderate a panel featuring my good friends: • Jack Hanlon, AI Product Leader, Meta • Prakhar Mehrotra, Managing Director of AI, Blackstone • Laks Srinivasan, Co-Founder and Managing Director, Return on AI Institute Big (perhaps obvious) takeaways for retailers looking to invest in AI? The first step is to clean up your existing data. You don’t need to embark on a complete technology overhaul but instead start with understanding the most important business problems and commit to investing in foundational data investments in support of a few places where AI can make a clear impact. Retail leaders also need to remember that successful AI journeys are centered around people and process, not technology. Leaders must develop AI intuition to prioritize technology investments, but they also have to embrace new team structures, incentivize new ways of working, and address potential brand risks. AI adoption does not start with, “how can we use ChatGPT?”, but rather, “How can AI support my people to better solve critical business problems or delight customers?” Perhaps most importantly, AI integration requires support from the top. Instigating change and successfully leveraging any technology, especially AI, needs to be supported by Board and C-suite leaders, and is best done by those who have developed AI intuition and are willing/able to be bold as a result. I would personally like to thank our for their fascinating contributions and also invite you to read our latest thinking around AI in retail by our London-based colleague Veena Marr: https://bit.ly/4bPBHgP

What’s in store for retailers and AI?

What’s in store for retailers and AI?

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