📌 Reflecting on a Productive Week in the UK! 🇬🇧 What an incredible week it has been! I had the privilege of meeting with some of the industry's leading insurance carriers. Here are a few highlights: 1️⃣ Collaborative Discussions: The face-to-face dialogues allowed us to delve deep into emerging industry trends, shared challenges, and potential collaborations that can reshape our partnerships. 2️⃣ Innovative Ideas: I'm always inspired by the innovative spirit of anti-fraud teams. How can we best harness online data to make informed decisions? We will find out soon! There's so much to look forward to in the upcoming months! 3️⃣ Forging New Relationships: Beyond the formal meetings, the spontaneous coffees and dinners provided a platform to strengthen our network, share stories, and build long-lasting business relationships. 4️⃣ A Glimpse of the Future: Through our discussions, it became clear that data AND people, coupled with digital transformation, will pave the way for a brighter, more resilient insurance future. I want to extend a heartfelt thank you to everyone who took time out of their busy schedules to meet. Here's to the partnerships we've fortified and the new ones we've forged! 💼🤝 Looking forward to being back in the UK next month! But first ITC in Vegas! 🌉 #Insurance #London #Collaboration #Innovation #Networking
Ian McLeod’s Post
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Meet Natalie Harel-Yakov. Originally from Chicago, Natalie began her journey with us as a business account manager, quickly climbed the ranks to oversee international activity with brokers globally, and is now the Manager of our Business Development Department. Today, she helps both businesses and individuals by crafting tailored insurance solutions and ensuring the wellbeing of relocating employees and their families across the globe. Tune in to the video to hear from Natalie herself about her hands-on role and what makes her job so challenging and rewarding! #meetouremployees
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The (Compliance) GENIE | Fractional Governance Risk & Compliance | Unlocking Potential of Frustrated Financial Services Companies | Propelling Exponential Growth and Expansion
It's not often I share anything about myself but as it has been a while here are 5 things you may not know about me and I have just realised that they are mostly work related so here is an extra one. I love to travel - which is probably why I have an issue with control as I love the freedom to be able to see different places and cultures, it's after all one of the best ways that we grow and appreciate what we have... What's 1 thing people may not know about you? #compliancegenie #compliancesupport #operationalrisk #financialadvice
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Saving The World, One Insurance Policy At A Time | Allstate Agency Owner | Insurance Coach | Entrepreneur | Always Growing/Always Hiring
Having had the privilege to speak in vibrant locales like Vegas, Cancun, and Nashville, I've been struck by a powerful realization: growth begins at the edge of our comfort zones. Each stage, from the neon lights of Vegas to the serene beaches of Cancun, and the musical heart of Nashville, has offered more than just an opportunity to share. It has been a platform for exchange, learning, and stepping into the expansive arena of possibilities that our industry holds. This journey has taught me that our voices are our most powerful tools for change. Whether it's a room of ten or a room of hundreds, the act of sharing our ideas, experiences, and visions can catalyze growth not just within ourselves but within our industry at large. So, here's a challenge to my fellow insurance professionals: Find a stage, any stage. It could be a local meet-up, a national conference, or even an online webinar. Share a piece of your journey, a strategy that's worked for you, or a vision for the future of insurance. Let's push the boundaries of what we think we're capable of. Let's elevate our industry by empowering each other with our stories and insights. The more diverse voices we hear from, the richer our collective knowledge becomes. I promise the view from the stage is not just about the faces looking back at you; it's about the horizons we can reach together. #Allstate #CWC #TheAustinAgency
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What a fantastic evening! Some really interesting and eye-opening discussions last night at the iCAN: The Insurance Cultural Awareness Network event; Firstly, thank you to the panel. I am feeling totally inspired to come up with new ideas of how to make a difference! 🌟Echaunti Swan 🌟Shazia Deenally 🌟Huw Evans 🌟Teniola Tijani As someone who recruits for the Insurance sector, I have the opportunity to educate those coming into the industry and ensure no one is going into the market 'blind' or asking themselves questions like "how am I going to fit in?” Moving forward, I am committed to incorporating this topic into every conversation I have. Making candidates and clients aware of what our industry is doing to make a wider culture of inclusivity. Here are a couple of points I have reflected on from last night's discussion; 🌟It's the small wins 'Doing' rather than just 'talking' - This is a really important one. We can all stand here and say "we need to make changes". But if we're not actioning on these points, there will be no change. Make time in the week for a 'learn and lunch' and bring your teams together to discuss this topic. Hearing it from your own employees will be the best Market research - Listen 🌟Leadership Landscape What actions are you putting in place to make a difference? Mentioned by all members of the panel last night, the agenda is set from the very top - To all MD's and CEO's out there, what steps have you taken to improve Diversity and Inclusion in your workplace? 🌟How do we track the progress of our change? Present honest results - Showing transparent metrics may not always portray your business in the best light - but honesty can help map a strategy for change and highlight what should be at the top of your agenda I encourage you to reach out and if you have found that a particular network / event has been supportive in your career so far, please tag them and share your experiences 🌟 #icanaction #internationalwomensmonth #DEI #insurance #recruitment
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AI Transformation Catalyst | Servant Leader | Mentor | Design Thinking Advocate | MBA Student Kelly School of Business
Reflecting on the journey of Veritas Global, I'm reminded of the core of our mission: bringing a personalized touch back to global assistance. We've taken a step back to listen, understand, and reimagine how we can best meet your unique needs. It's clear that the essence of service is deeply personal. I invite you to join the conversation on our latest post. Share your experiences and thoughts on how a personalized approach can elevate safety and support. Let's redefine assistance together, ensuring that it's not just about the destination, but also about the journey and the people we serve. Your insights inspire us to forge strategic partnerships and collaborative solutions, ensuring that together, we can offer the most comprehensive support. Because at Veritas Global, your story is our guide. #PersonalizedAssistance #TravelSafety #ClientDriven
Renewing the Personal Touch in Global Assistance It’s been a while since we last shared our thoughts, and in that time, we’ve deeply reflected on what truly makes a difference in the realm of global assistance. The resounding feedback from you, our clients, emphasized a longing for services to become personalized once again. This insight has been a guiding light in reshaping our approach, reinforcing our commitment to tailor our support to fit your unique needs and circumstances. At Veritas Global, we understand that the essence of exceptional service lies in its personalization. Recognizing this, we’re dedicated to ensuring that our solutions are as individual as the clients we serve. It’s about understanding your story, your requirements, and shaping our services to meet those needs with precision and care. While we strive to be your all-encompassing support system, we also recognize that delivering the best solution sometimes requires extending beyond our immediate capabilities. In our journey to provide truly personalized assistance, we’ve embraced the value of strategic collaborations. These partnerships are chosen with care, ensuring they align with our vision of delivering service that’s not just comprehensive but deeply personal. We’re inviting you to join this conversation. Share with us your experiences—both the good and the bad—and let us know how a personalized approach can enhance your confidence and security when navigating the complexities of global travel. Your insights are invaluable in driving the continuous evolution of our services. As we move forward, our promise is to remain adaptable, leveraging both our expertise and that of our trusted partners to ensure that every solution we provide is not just effective but is genuinely tailored to you. Let’s engage in a dialogue about personalization in global assistance, because at the end of the day, it’s your confidence, safety, and satisfaction that define our success.
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🌐 Today, I had the opportunity to shed light on a common industry concern that I believe merits discussion here on LinkedIn. This kind of feedback often comes our way, and I've been guilty of bemoaning it myself. However, I've come to view these insights as opportunities for transparency and education. One recurring concern over my tenure has been about "travel charges." It's essential to recognize that these charges are not arbitrary; instead, they play a crucial role in maintaining the high standard of service our customers expect. Factors such as technician wages, fuel costs, vehicle insurance, and various operational expenses contribute to the necessity of implementing travel charges. Without these charges, sustaining the level of service you expect and deserve would be financially unsustainable for companies like ours. While each company may have its unique approach, it's vital for us to communicate the rationale behind these charges. By doing so, we can ensure that we continue delivering top-notch service without compromising our business viability. Let's turn this type of feedback into opportunities for dialogue and understanding. #IndustryInsights #CustomerService #Transparency #BusinessViability #CFESA
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Whoop whoop 🎉: taking a deepdive into the world of Mobility Loyalty & Rewards programs - how can we best structure those to make sure that we: 💵 Improve transportation affordability, 🌲 Promote sustainable transit options, 🤝 Foster collaboration between transit providers and market players, and ✔ Enable financial inclusion for all. To learn more about this, the California Integrated Travel Project, in collaboration with the California Air Resources Board, have initiated a Mobility Loyalty & Rewards Market sounding. And I am one of the lucky Rebels to be able to work on this great opportunity! Love to dig into the complexities of transportation benefits in California, and utilize concepts, such as mobility rewards, to improve their distribution. If you think that you can contribute to the work we're doing - and know that we would love to include a broad International view on this topic -, reach out to me or [email protected]. #CalITP #CARB #Mobility #Benefits #Rewards #MarketSounding
📣 Exciting Collaboration Alert! 📣 Ready to make a mark on California’s mobility future? Cal-ITP: Caltrans' California Integrated Travel Project and the California Air Resources Board (CARB) are issuing a #MarketSounding on Mobility Rewards Strategies. We're inviting issuers, fintechs, loyalty platforms, thought leaders, and industry experts to help shape a new era of transportation benefits in California! We envision a world where transit and mobility rewards are seamlessly integrated and effectively distributed. To do that, we need your private market expertise in crafting user-centric solutions for rewards & loyalty programs. The potential impact? Your insights will not only be in our final report but will shape our rewards demonstration projects. 🗓️ Join us! Meetings start November 13, 2023. 📎 More info on our goals and proposed rewards flow are available below. Confirm your participation at [email protected]. Let's co-create the next big thing in transit! 💼🚆 #CalITP #CARB #MobilityRewards #Collaboration #Innovation https://lnkd.in/g_u4aT7Q
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Facilitator and Engager | Entrepreneur | Change Practitioner and Culture Partner | Leadership Consultant | Conversation Coach | MBA Ngati Mutunga o Wharekauri
Lots of things flow downhill – including emails! On my most excellent adventure I’ve been staying with a very dear, long-time friend. She’s got an amazing job as a flight attendant on corporate jets. She flies various groups around including senior management when they have to go to different parts of the country. We were talking about change as she needed to go into the office on her day off to learn about a new system that was being introduced for expense reimbursements. Her choice. She said that this is a regular thing for her and the team as things change in the business constantly due to upgrades or improvements. Whether it’s about insurance, technology, training, safety, process. The list goes on. She said it sometimes feels overwhelming, but being the person she is, she likes to keep up to date. Others are not so diligent. Hmmm, that’s the business I’m in! Change! She talked about a trip she took when 10 of the execs were on board. All heads of different departments. They all had their devices out, some had several, so she calculated there were probably 30 devices being used as they were all working enroute. She was getting ready to serve them breakfast and then she noticed her work phone starting to ‘bing’ alerting her to several incoming messages. When she had a moment, she took a quick look and noticed a long list of emails in her ‘in’ box. All from the people on the plane! Not specifically to her, but they were all staff emails. She read one and said, thanks Tony. Then another, thanks Susan. Then another, thanks Andrew. Then another, thanks Julio. They laughed. But it got me thinking about organisational communication and the flow on effect. Now, in her organisation there are literally tens of thousands of people. So, it’s big! The communication is often about things the organisation wants/needs to communicate like changes to healthcare, updates on various changes, requests for support for charity events, information about diversity weeks coming up. But when our people at the top, don’t co-ordinate, the tsunami of communication, especially when they are all together on a two-hour flight doing emails together, can be overwhelming for our people. No wonder they get sick of change! What happens in your business? Is your communication getting cut through and co-ordinated or are your leaders thinking functionally and overwhelming your in-box and brain? Do you consider the flow on effect? #mostexcellentadventure #effectivecommunication
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At Generali GC&C, we aim to be a #LifetimePartner for our clients. That means being transparent in our decision-making processes, developing lasting relationships, and creating a supportive network. 🤝 We're proud to hear these values being shared by our customers and to be on the right track in delivering on our promise. According to John Burke, Senior Lawyer and Head of Claims Unit at Northern Ireland Water, these are exactly the principles behind our commitment to our customers. Watch the latest #ClientTalk video to learn more about what John has to say 📹 #WeSpeakYourLanguage #LifetimePartner #ValueBeforePolicies #TailorMadeSolution
GC&C - CLIENT TALK, Northern Ireland Water
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We ❤️ days in the office! Today, I especially like days in the office because we've had to call a last minute in-person meeting to discuss INNOVATE THIS in September. And that’s because we’re creeping towards FULL CAPACITY! If you had told us at the beginning of this year that, with six weeks to go, we would already be edging towards a full house, I might not have believed you. We've really had to hold our nerve over the last three years. And I can say, hand on heart, we have never compromised on our vision, even if that meant putting purpose over profit. We've been committed to continuing to build THIS together with the #travelinsurance industry, bringing together different voices around the table, and creating a safe space to share knowledge and inspire positive change. And it’s working! It's a unique, intimate, but powerful concept, and we're genuinely thrilled to see both new and our existing attendees joining us again this year. You can build a room full of competitors, or you can fill a room with collaborators. IYKYK 😄 And as you can see, as much as we appreciate technology, we also ❤️ good old paper and pen. At INNOVATE THIS, there’s more to innovation than talking just about technology…. Anyway, back to reviewing the optimal seating format for when we hit max numbers …🤞 The countdown is on Travel & Health Insurance Series (THIS), Sarah Watson. Come and join the conversation 👉 https://lnkd.in/de5trt-Z #travel #insuranceevent #ipmi #underwriters #brokers #trm #mga #travelassistance #insurtech #insuranceinnovation #innovatethis
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SaaS Sales Expert / Outdoor Enthusiast
10moGlad to hear it Ian!