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Dear Connections, We are looking for 1 no. of resources for our US support. Please find JD and other details for your ref. Working hours will be 06.30 PM/07.30 PM to 0330 AM/04.30 AM Candidate should be technically strong, Good in Communication, Responsible Sl.No. Task Scope 1 ID reconciliation Verify ID’s that are disabled and created in US Domains. Ensure all parameters are fulfilled (checklist will be provided). 2 Reporting needs Use monitoring tools to pull out reports. 3 End point and Server patching using WSUS Obtain approved patches from India team and approve those patches in WSUS for end points (460). Work with US Server Admin to deploy patches on servers.(40 servers approx.) Report weekly progress and rectify any issues observed. 4 Asset Management and reconciliation in LANSweeper Pull out inactive assets from LANSweeper and work with local SPOCs to verify. Delete from LANSweeper post verification. 5 Creating and pushing ad-hoc deployment packages using GP/LANSweeper Create packages in LANSweeper/GP for such needs. Push to 460 odd end points, report progress, rectify issues, work with US team to cover workstations that are left out. 6 Server backup reconciliation Review backup health on the tool console for 35 odd servers. Rectify any issue observed. Report out daily on the health. 7 Monitoring of Server and Network by respective Teams Look for critical alerts in LANSweeper, AuditPlus, Solarwinds, create tickets and resolve. Network tickets to be allocated to onsite US Network Admin, monitor progress, review on weekly basis in our weekly team call. 8 Documenting SOPs We have a need to document some SOPs that define our support workflows, etc. Once its done, we will not need it regularly. Maybe, a different team from India can engage for few weeks to get this accomplished. interested one please share resume-8779063705
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Hi everyone- I'm looking for a new role as application support engineer/technical support engineer and having 2.6 years of experience in Troubleshooting and bug fixing depending on the priority of the issues to meet Client’s SLA. Good communication and interpersonal skills. Experience of handling OUTAGE efficiently. Raise RFCs (Request for Changes) & gives necessary information to the development team to fix the bug. Participate in Production call. Ability to work as a part of a team or individually & ability to pick up new skills quickly.Create documents and work instruction. experience of managing cloud-based technology Drives excellence in every project to deliver outstanding results. Involved in System Monitoring and Batch job processing. Working on Change Requests, Incidents, Outages and Ticket Assignment (ITIL Process). Server maintenance and infrastructure monitoring (Managing 50+ Linux servers ). Working on Troubleshooting, Enhancements, Handling Bridge calls for outages with different stake holders and Participation in analysis of incoming cases/tickets, resolving production issues and improve application performance. Perform health and performance monitoring of Application servers. Debug and update shell scripts used for various automation work. Working on AWS services (S3,EC2, Auto scaling.) Incident/Problem/Change management Tracking tickets through Service Now. Perform health checks on servers by monitoring performance related components such a Memory, CPU, network and disk activities and analyzing these reports and finding any issues that Occur. Scheduling the jobs in crontab, at now, control-M and tidal for day to day actives to minimize the work Responsible for providing support during maintenance, implementation or up gradation. Create and follow up on trouble tickets with respective teams and Escalate to the respective teams if the trouble tickets are not resolved Upgrading and deploying software’s incase of any enhancement or core releases. Provided infrastructure/Application test support to UAT. Practiced following the run book to resolve the Incidents and create and update the run book. Participated in management activities like generating weekly and daily report for internal and external business review. Participation in the ticket review and ensure the appropriate solution is provided and meet the SLA guidelines. Coordinating with L3 teams and other Stakeholders for issue resolutions and engaging in root cause analysis to strengthen the support/Application against critical failures.
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I help scale business infrastructure on AWS | Proficient in AWS Services, AI Tools, DevOps Tools, Linux, and Monitoring Solutions | Skilled in Python Scripting | Baseline SC cleared.
Once upon a time, I was working as a SysAdmin and badly screwed up. I mullered a database. Unfortunately, I didn't actually know I'd done it. It was a pure mistake, one of those where I was logged into several servers at the same time. I got a phone call the next day (a Saturday), asking if it was me that had been working on these servers and explained what had gone wrong. I owned this issue, and headed into the office to work on fixing it. When the issue had been resolved, I spoke with my boss. The way I responded by not shirking responsibility had saved my job. We all make mistakes, don't pretend otherwise. Accept it with humility and grace. People will relate to you much more warmly. If you wish to join me on #coffeewiththehashtagguy, a group comprised mainly of contractors. Our admins are myself, Jon Richelieu-Booth, Kevin Ward & Alan Entwistle, just DM one of us explaining why you'd like to join this free, non-technical, community focused group (we're not a hiring group). #outsideir35 #contracts #contractonly #aws #platformengineering #opentowork #neverenoughcoffee
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5 Essential Tips for Effective SMS Backup and Restore
5 Essential Tips for Effective SMS Backup and Restore
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Young, enthusiastic and tech-savvy candidate eager to excel as a Network Administrator. Demonstrated ability to multitask and work collaboratively in a team environment.
Please share this post to companies you know might hiring Network Administrators or alike.
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