Guys.... I was having trouble to do justice in writing up on what Mr Tong Lee Ong has done in Jakarta... but now let me just tell you guys candidly! 🫡🤯
We were on a 3-day work trip last week to do gap analysis and provide technical insights to a Jakarta based company to uplift their quality/QMS and team competency to help them prepare for a certain market. They were having an issue in the lines that hasn't been solved > 6months, and Mr Ong helped them to narrow it pretty good in just 30mins! How? Read on: 👇👇👇
Step 1: Mr. Ong gathered key line personnel from top to bottom functions. The right people involved in RCA exercise is crucial! ✅️
Step 2: Facilitated the whole session, by asking the right people the right questions. JUST facilitate, NOT lead!✅️✅️
Step 3: Empowered the team to do cross-questioning to clarify info, enhance problem statement and think of possible root causes! People will feel that they are A PART of the team!✅️✅️✅️
Just by facilitating in this way, several potential RCAs were identified in no time, and it shows how an effective RCA exercise can help solve issues, time, money and effort! See, anyone can do RCA, but a good RCA FACILITATOR can gather the team to actively participate and help to solve issues faster and more effectively! 🔥 🔥
Great job, Mr Ong. Where's next? 😆
Everest 23 Professional Solutions Sdn. Bhd.
#RCA #rootcauseanalysis #foodsafety
#Everest23 #jakarta #indonesia
Compliance & Industrial Relation | Certified Industrial Relation Professional (CIRP)
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