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In our latest podcast episode "Transforming Contact Centers through Servant Leadership and Innovation," Frank Mona III III shares invaluable insights into the evolving world of call centers. 📞💡 🔍 Key Takeaways: ➡ The essence of customer service cannot be fully automated. The human touch is irreplaceable for complex issues and emotional reassurance. 🤝 ➡ The future is a blend of AI efficiency and human empathy. Expect a seamless synergy that enhances your customer experience like never before! 🤖❤️ ➡ Embrace the journey towards a hybrid model where technology and personal connection coexist to serve you better. 🌐👥 Stay tuned for more highlights and let Frank Mona guide you through the innovation transforming call centers into powerhouses of empathy and efficiency! 🎧 #CustomerService #Innovation #CallCenters #AIandHumanSynergy

Customer service has evolved from just traditional phone calls to multi-channel contact centers managing voice, emails, social media, chatbots - and more! ☎️📧🤖 It’s been a wild ride of innovation, and it’s no secret that AI is a catalyst for unlocking exceptional CX in the ever-changing contact center environment. Check out my feature on MIT’s Technology Review podcast series! 🎙️ https://bit.ly/3SdPExt #CustomerExperience #ArtificialIntelligence

As a buyer, do you pay attention to AI-enhanced features and product offerings? Especially in the world of tech and SaaS, it seems AI is everywhere. Businesses are quick to include AI in their messaging to make their products sound more appealing – whether or not their software ACTUALLY uses AI technology. Chet Lovegren and Billy Stein chat about this AI bubble and what it means for sellers on the Sales Rx Podcast. Watch the full conversation here: https://hubs.li/Q02m6FrY0

Join us next Tuesday 23/4 for our Top 5 Key Takeaways from #AdobeSummit ! Moderated by Mark Jones CSP from 'The CMO Show' Podcast, the webinar will focus on these top 5 topics: - Adobe’s 2024 Digital Trends Revealed - The strategic imperative of Personalisation at Scale - Account Experiences at Scale - Generative AI - Customer Acquisition in 2024 & beyond Registration link in the comments!

🎙️ Exciting News! 🎙️ Step into the future of retail with our new podcast show featuring ASA, our AI Sales Associate! 🚀🤖 In this new series, we're reimagining retail by exploring how ASA is transforming the shopping experience, offering valuable insights, and converting abandoned carts into successful sales. Tune in to Selling with ASA with our first episode dropping this 19 June! #SellingWithASA #AutonomousRetailTechnology #NewPodcastAlert

“If you’re going to be successful selling technology to retail, you have to think of yourself as a retail company first, and a technology company second.” 👆 Wise words from our CEO, Alexei Agratchev. On the Retailistic podcast, Alexei spoke with Deborah Weinswig on bridging the gap between retail and technology, and how data can help retailers 🛒 understand trends, 🛒 establish meaningful customer relationships, 🛒 and run stores better. Listen to Alexei and Deborah dive into the future of generative AI in retail and how predictive models will shift store operations 👉 https://bit.ly/40vVInZ

🎧 In this #podcast episode featuring Mark Simon, VP of Strategy at Celigo.com, we delve into the secrets of navigating peak shopping seasons with #automation and AI. From the importance of an "automation first" mindset to the role of modern integration platforms, we cover it all! Don't miss out on valuable insights for a successful #ecommerce journey. ▶️: https://lnkd.in/ditiaTtc 🌐: https://lnkd.in/dz8chFGi

Do you have a strategy for AI and customer experience? Hear how Riley Thomas, SVP of Revenue at Built Technologies, modernized real estate experiences on the “Experts of Experience” podcast. https://lnkd.in/dkQjxcTq

Do you have a strategy for AI and customer experience? Hear how Riley Thomas, SVP of Revenue at Built Technologies, modernized real estate experiences on the “Experts of Experience” podcast. https://lnkd.in/gjmaV_Vt

Do you have a strategy for AI and customer experience? Hear how Riley Thomas, SVP of Revenue at Built Technologies, modernized real estate experiences on the “Experts of Experience” podcast. https://lnkd.in/gGw9K8zj