Courtyard by Marriott Munich City Center’s Post

This one goes to the Virgin Australia #leadership, live from Melbourne Airport. First and foremost, your #frontlinestaff is awesome! To the people who are at the ivory tower insulated from frustrated (sometimes angry) customers, here’s some food for thought on #customerexperience , #customerretention and turning a bad situation into an opportunity to #upsell and #crosssell products and services. I speak daily with senior business leaders in highly competitive industries, and they all tell me about the effort and resources they allocate to increase #customerloyalty and #customersatisfaction. Wanna know what happens to the consumer when competition is limited and #freemarket forces are not allowed to work? Look no further than the #airlineindustry in Australia.

The Holy Grail of the Hospitality Industry: The Commercial Strategy Platform / Noelani Schroy By combining the insights gained from a commercial strategy platform with effective leadership, hotels can unlock their full commercial potential. https://lnkd.in/gGa3bkSN

Well Done

Henry Davies and Rich Howard developing leaders and changing workplace cultures in the most inspiring, interactive and supportive way. This is the way training should be!

The Sales Leadership Roundtable Alumni Circle has landed—in Napa, CA 🤩 Hard to break up this reunion social time. ☺️ By the time this video gets posted, we'll already be knee-deep in action (with more fun). #salesleadership #newhomesales #homebuilders #mastermindgroup

Are you new to following The Sales Collective ? Has it been a while since you engaged? Well, one of the things we help our clients with throughout our sales leadership training is establishing their vision, mission, values, and mantra. It’s hard to align a team around a goal without a vision and a plan to achieve it, don’t you think? And we’re a company that practices what we preach. So here's what we believe: ⚡ Our team's vision is to be a global leader in revenue transformation. ⚡ Our team's mission is to achieve this through holistic, data-driven solutions and improving the enterprise value of our clients, all while finding joy and enriching the lives of the people on our team. ⚡ We execute on this by operating with passion, accountability, integrity, excellence and having each other's backs. ⚡ We work and play by our mantra: Do the hard things. If that excites you, keep following for more sales transformation content from us and our incredible team Steve Heroux ★ 👨🔬David Weiss Shawn Buxton Janae G. Crystal Nikosey Kate Norton Orlando S. Castillo, M.Ed. Conner Boillat, CFP® #sales #salestransformation #mission #vision #values #mantra 

When the cat’s away…… true professionals step up! See here; Sherwoods General Sales Managers, Alan Fawcus & James Forsyth not only “holding the fort” but also progressing matters whilst their Sales Director recuperates from illness. This week we were zooming again, as we finesse materials ready to launch a game changing, non-linear sales process, that puts the customer first, whilst signposting what good looks like for colleagues! #Leadership #Respect #businessimprovement #salesprocess #Automotive SalesProcess

In the dynamic world of yacht management, understanding every facet of the business is not just beneficial—it's essential. Today, our Operations Manager is stepping out from the day-to-day operations to join me in a full day dedicated to marketing and advertising efforts (yippie!). 🚤💼 This cross-disciplinary approach not only enriches our team's skills but also enhances our ability to innovate and adapt in the ever-evolving luxury yacht industry. By embracing a broader understanding beyond our individual areas of expertise, we ensure that our services are as seamless and client-focused as the beautiful yachts we manage. Interested in learning more about how cross-departmental awareness can benefit your business? Here’s a quick, insightful 5-minute read from Harvard Business Review on the topic: https://shorturl.at/IfDeS #YachtManagement #Leadership #Teamwork #MarineIndustry #BlueSea #BlueSeaSolutions #Mallorca

#trainersontheroad 🌍 London Leadership Journey 💼 Last week, in London, our trainer Giovanni Spada joined Luxury Fashion Managers worldwide for a transformative leadership journey. Being a People Manager is no easy feat—navigating emotions, tensions, and diverse communication styles. 💡 In the dynamic city, they explored together the concepts of vulnerability and embracing mistakes. What lies behind these concepts? Join the conversation on effective leadership and unlocking our potential!  #Leadership #LuxuryFashion #LondonJourney #Perspective #GrowingisaJourney