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How do your front-line folks define their role? I've been on airplanes a lot recently. I have admiration for any professional who works with the public on a daily basis. Cabin crew included. On the same day I had two dramatically different experiences on aircraft. The first: cabin crew friendly and welcoming. Present. Proactively helping people with bags and seat locations, even without customers requesting or requiring it. Engaging in conversation and joking with customers. Smiles all around. For a flight, it felt GREAT. The second: cabin crew hiding in the rear galley. No one proactively managing the boarding process. Customers struggling and getting frustrated with one another. AND, using the threat of (not the reality of) turbulence to stay seated and not engage with customers. It felt ... not great. The cabin crew received the same training. Are measured with the same metrics. The "norm" is somewhere in the middle of these two experiences. And the way people think about the purpose of their jobs is the differentiator. How are you helping your front-line staff connect their rule-laden tasks with the higher purpose they and your organization serve? How are you demonstrating your care of your customer? Photo credit: Norwegian, CC BY 3.0, via Wikimedia Commons
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⭐️My Journey⭐️ Has your flight attendant career path followed the route you had planned? Or have you run into some slowdowns, roadblocks, or detours? If your journey to land your flight attendant job has been anything like mine was, I’m gonna guess that it hasn’t gone exactly as you imagined it would (and that’s ok!) As you look ahead to the end of this year and as aviation gears up for the 2024 hiring season, I want to encourage you: ✈️ Don’t Give Up. ✈️ You have what it takes. ✈️ The sky needs you. And I want to remind you: ⭐ No one’s path to success is straight. ⭐ Everyone experiences setbacks (which usually end up being set-ups for something better.) ⭐The Not Just Crew community is here to help you. As you continue to work towards your goal, I want to give you three mantras you can hold on to - make them your own, write them on a sticky note - whatever you want! 💌 “Every effort I've put into my career this year was valuable and my hard work will pay off.” 💌 “I am proud of the resilience and adaptability I've shown in 2023.” 💌 "I am celebrating the wins, big and small, that I've had, and I know that the best is yet to come." You’ve got this. Trust me. 😉 Would you like an extra bit of support, interview practice, and industry insights? (I mean, who wouldn’t!) I’d love for you to become a member of the NJC Hub. In fact, 🎁 if you become a mentor at NJC Hub then you can actively post your knowledge and support to all 12k members. ⭐️PLEASE SHARE and invite all that you feel would benefit from Not Just Crew with Simon Costello and Trevor Jenkins and all the team at NJC #cabincrew #airline #pilots #travelindustry #qantas #virginatlantic #ba #britishairways #tui #jet2 Link below
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Let us know in the comments below in which locations are you all aiming to land a cabin crew position?
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Driven by the aspiration to climb up the carrier ladder I shifted from big Shipping company with large vessels to small Dutch coaster with Captain-Owner. It was my first contract as chief mate. I was single mate and big part of Chief officer's duties was performed by Master, as on me was most of the duties, which usually assigned to 2nd and 3rd mate. Captain was owner of the vessel and he was giving job orders to bosun and deck crew himself. Once, I approached the Captain with the question, that looks like bridge became to messy and for me looks like we need assistance of deck crewmember to perform general deep cleaning of the bridge, as it was before on large vessels. Captain looked around and agreed. After few hours, I had to check something on the bridge during my daily safety maintenance tour and found Master brushing with soap deck. For me was a deep shame, that I, newly promoted chief mate pushed Master, Owner of the vessel to do it. Almost all my chief mate carrier I spent on Dutch fleet, under supervision of wonderful Captains: Edward Trommel, Joris Okhuijsen, Henricus Eijkenaar, Wilfried Van Der Plaats. All of them had a different command style, but what was a common: Leading by example. Dutch Captains are not cabin Captains, they are always on the "scene of fire". Another one so called motto: Of Course possible. While some crew members were coming to report some problem, they had some excuse, why it is not possible to do something/to repair something, and why we should give up and just wait for a shore service. My captains were determined to find a solution and pursued it to diligence. I don't know what kind of master am I from the side, but I was always trying to follow those two rules. #Mastermariner #SeaCaptain #Marinesuperintendent #Leadbyexample #Ofcoursepossible #Forestwavenavigation #Kaascrewservices
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People aligned with the goal and vision at all levels. This is what makes you successful.
Meet Joe, 👋 an Attractions Mechanic at the Magic Kingdom who helps make sure guests have an enjoyable experience while riding their favorite attractions. ✨ Explore opportunities to join our team: http://di.sn/6001PSIob #DisneyCastLife #DisneyJobs #LifeAtDisney
Behind the scenes at the Haunted Mansion
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10 Red flag when looking to a job as a yacht crew. Finding a job on a superyacht is now more of an online process than ever, which makes crew more susceptible to scammers. By recognizing the red flags, you can avoid dodgy dealings that can cost you time and money. 🔗Read the full article: https://lnkd.in/eis_4T75 📲 Share this post with 2 friends Leave us a❤️ if it’s interesting. #Yacht #Yachting #Crew #News #Job #Scam #Helpful #Worldwide #Awareness
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Onboard life what does it look like? On deck we start at 6:30am, a full boat clean from the dew and to make her look fantastic. Tender launch once the boss is awake if it’s not already in the water, breakfast time! Depending on the day we set up the foredeck with beds, awnings and the toys. Pack up for the afternoon and head to our next location, prepare for sailing if we have the wind! Evening we anchor, clean the hull and topsides, prepare the deck for dinner and tender runs ashore or to our tandem charter boat. (Dinner for us in there when we can) After dinner we get the deck clean and cockpit ready for the next day. Sometimes it’s early and packed up by 10pm and equally it can be 2am depending on the day. This is just a brief overview of what days can be like and it’s amazing what gets done in a day. As a crew of 8 we all help and work together to achieve everything. Communication and commitment to getting the job done to a high standard is paramount so we meet the right standards. What do your days onboard look like?
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A passanger once asked me, WHY DID YOU NOT BECOME A PILOT? During one of my flights, a passenger inquired with a curious look, "You seem so passionate about aviation. Why did you decide to become cabin crew instead of a pilot?" Handing him a warm cup of masala tea, I replied, "Sir, before joining, I understood that this role demanded much more than serving refreshments. It involves managing diverse people and situations, including emergencies. I felt confident in taking on such responsibilities. As cabin crew, we undergo rigorous training for onboard emergencies, medical situations, and aircraft safety. I felt to take charge of such responsibilities, which has boosted my confidence significantly. Moreover, it has taught me the importance of patiently handling every scenario. Secondly, I am a person who loves helping others and understanding their concerns. At the end of the day, even if I am merely serving food and water, I am indirectly receiving blessings. Trust me, I have had numerous people bless me by placing their hand on my head, expressing gratitude. Helping people is no longer just a duty, it has now become my nature & fundamental trait in my core being. One of the reasons I cherish this job is the opportunity to treat passengers like family. Welcoming elderly on board reminds me of my grandparents. I made sure they got served first with their choice of complimentary meal and enjoyed chatting with them over a cup of masala chai whenever I could. The ability to make a positive impact on people's journeys, share smiles, and foster connections is what sets cabin crew job apart from others. ps: Though i am not a crew anymore , but i joined by choice and left by choice, the memories and lessons learned along the way continue to inspire and shape my path forward. #CabinCrew #CabinCrewLife #FlightAttendant #AvitionLife #Travels #AirlineEmployee #LifeAboveTheClouds #CrewLife #OfficeWithAView #WanderlustLife #FlightAttendantLife #FlyingLife #CabinCrewStories #LayoverLife #AvGeek#TravelForWork #FrequencyFlyers #TravelJourney #AvJobs #AirlineJobs
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Learning never stops. Even when I am out and handling a flight, I still try to find any available opportunity to learn from people around me-- be they are pilots, cabin crew, technician, engineer, loading team members, warehouse staff, document delivery staff from warehouse, passenger service staff, baggage handling staff, cleaners, catering staff etc., anyone can be my mentor, and I can always have something to learn from them. I was lucky to have one of our flight captains, Captain Amir, agreed to allow me following him to do a pre-flight walkaround check, and have things explained to me when I was out there handling his flight. Although I flew small aircraft before, and the basic principles of doing a pre-flight walkaround check is the same; after all, flying a big jet is so different from flying a small aircraft. As an airline operation personnel, I consider it is vital for me to understand every aspect of the flight, so that I can understand and give appropriate response in case situation arises unexpectedly. During the walkaround check, I learnt how to check on the aircraft from the exterior briefly, and managed to clear 2 pieces of FODs (foreign object debris, which is potentially hazardous to flight operations) too. What a valuable experience to learn from an experienced captain! I sincerely thank Captain Amir, for his time and teaching. #TurkishAirlines #TurkishAirlinesCargo #TK #TKCaptain #Captain #FlightSafety #Walkaround #PreFlightCheck #FOD #FODPrevention #HongKong #FlightOperations #TeamWork #NeverStopLearning #LearnWhileWork
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